• TBdress

TBdress

Overview

TBdress has a rating of 3.11 stars from 7,354 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TBdress most frequently mention good quality, shopping experience, and beautiful dresses. TBdress ranks 1st among Wedding Dresses sites.

  • Service
    612
  • Value
    591
  • Shipping
    595
  • Returns
    392
  • Quality
    578

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
5
322
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What reviewers want you to know

Positive highlights

  • I ordered wedding dress was very nice and very good quality
  • Great and informative shopping experience that I must have before final decision to purchase :)!

Critical highlights

  • Ive been messaging back and forth with their completely useless customer service, for the past 11 days, to no avail.
  • I requested a return on day 7 and they refused it because they say 7 days had passed, contrary to their return policy.
How would you rate TBdress?
Top Positive Review

“Hi”

Helena J.
10/7/23

My friends advised us to use this site when they bought new clothes for a cocktail party. It took me a long time to choose what I want))). Delivery is fast, high quality clothes.

Top Critical Review

“Order never received and no answer from support”

Drew M.
5/31/23

I placed my original order almost 4 months ago at this point and have yet to receive any part of my order. I have reached out to their support team 3 separate times now (with some email threads have 2 or 3 follow ups each) and their "respond in 48 hours" has never been honored. My oldest email reaching out to them goes back two months and has yet to receive a response. Absolutely would not recommend. It seems like they take your money and run

Reviews (7,354)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (449) wedding dress (201) shopping experience (168) return policy (53) order number (42) web site (40) return address (23) phone number (26)
Thumbnail of user evangelines3
1 review
2 helpful votes
May 2nd, 2019

The dress is really nice and fits well. The little problem is that the fabric used to make the dress is not cotton or similar. That is my taste for dresses lol. I wish I find like this with a better material. I will definitely order more. The seller did a great job by shipping my order as sooner as I paid. With quick shipping, you want to shop more lol.

Thumbnail of user netafg
1 review
0 helpful votes
February 6th, 2018

Nice collection with good prices.
It is my first experience and love all items.
I would recommend this cite for my friends.

Thumbnail of user isabellak5
1 review
1 helpful vote
October 7th, 2018

FANTASTIC SERVICE! I had a couple of ladies yesterday helping me check out at customer service their names were HEATHER AND SUSAN. They were so professional and sincere at their job. They are good advisers on what you can take and what you can leave for specific reasons. I highly recommend cashing out with them. Thank you ladies for the great experience

Thumbnail of user andream174
1 review
2 helpful votes
November 10th, 2017

I was looking for cheap vintage dresses and i kept on having no such luck. Everything was expensive and didn't have my size. Then i found this wonderful shop and i absolutly fell in love. When adding to cart they let you pic a size and shows you all the measurements in both cm and inches. The only thing i will say bad is that the shipping was $11 i could of bought another dress for that price.

Thumbnail of user mjm23
2 reviews
0 helpful votes
November 6th, 2023

TBdress has tons of styles and the ever hard to find short and 2/4 sleeve dresses at awesome prices Thanks!

Thumbnail of user synthiac
1 review
2 helpful votes
February 24th, 2017
Verified purchase

This is a nice dress with the possibility to adjust it according to your style. I ordered an XL knowing that Asian sizes run very small and following the size info on their website. Well, it was very large for me, so I think I should have ordered an M (which is usually my size) to make it fit like in the advertised picture. Material is not silk like at all, it is more like combed cotton, but a good quality.

Thumbnail of user erikan67
1 review
1 helpful vote
December 2nd, 2021
Verified purchase

I was very afraid to buy a dress online. Went to bridal shops tried on dresses but nine of them wowed me. The back of this dress is what got me so i ordered it. I ordered on november 5th and received it on november 30th. Im 5.6ft and 167lb in process of loosing more weight. I ordered size 14. Need some alteration because im not wearing heals and front top part also need to be more tight. My only complaint about the order is that i ordered ivory color and i received white that's why i give 4 star. I actually like it and won't be exchanging it. Very pretty and simple beautiful dress for my beach wedding and can't wait to wear it.

Products used:
Dress

Thumbnail of user maem15
1 review
0 helpful votes
February 18th, 2021

I purchased what is possibly my favorite article of clothing from TBDress and while I was concerned it would be lower quality due to the low price, it has held up wonderfully. Took slightly longer to arrive than expected, but that could be attributed to the postal companies handling it.

Tip for consumers:
If you order with time to spare and make sure the size equates to yours, you'll love it.

Thumbnail of user camillam5
1 review
0 helpful votes
January 3rd, 2016
Verified purchase

I ordered this beautiful dress from TBDress. It really flows when you walk and the long train makes it look like something out of a fairytale. I sometimes use a sequin belt in my waist to give it that 1970’s Oscar look. Highly recommended! TBDress did a wonderful job and I am so happy with my dress! My only complaint is that the inner lining is column shaped and therefore somewhat restricting. However, I have ordered many dresses after this one, and all of them have been beautiful and superb.

Service
Value
Shipping
Returns
Quality
Thumbnail of user maggiem156
1 review
24 helpful votes
March 23rd, 2019

I was very nervous about ordering on this website after reading very negative reviews on TBS wedding dresses quality, but for my relief my wedding dress is simply beautiful, just like the one in the picture! It arrived today after a month, exactly as they said it would. The customer service kept me informed of all the steps along the way and replied promptly to all my questions. The dress looks just like the picture, the lining is very good quality and the material of the embroidery too. As for the sizing it is true to size. I'm a US 2 but ordered a 6 for precaution in case they were following some Chinese measurements system ignoring the measurements on the chart, like suggested by all negative feedbacks. My bad for listening to others, it is a proper size 6. I need to find a seamstress to have the bust taken in but I don't mind spending extra money to customise it after I spent such a bargain price for such a beautiful dress. I will add some rhinestone to the embroidery of the gown for additional sparkle and maybe a nice belt or contrasting satin sash to make it more unique. I'm very happy with this dress, such a good value for the money I paid.

Tip for consumers:
Don't be afraid to contact them on both their email address and fb messenger if you have concerns, they always replied to me in 24hrs to both email and messenger. And when placing an order be specific on the measurements chart you want them to follow.

Products used:
wedding dress

Service
Value
Shipping
Quality
Thumbnail of user sarahl134
1 review
0 helpful votes
January 7th, 2016
Verified purchase

I own multiple dresses from this site that are so beautiful and if such great quality, people hardly believe me when I tell them how much I paid! The shipping is relatively fast, considering it comes from overseas- I have waited much linger for items from other companies in the past. If you have any questions or problems, they get back to you pretty quickly as well, usually within a business day.

Thumbnail of user kereenm
1 review
0 helpful votes
January 4th, 2017
Verified purchase

AWESOME. WILL CONTINUE TO SHOP. Best experince ever. The clothes are lovely and elegant. Come in all sizes, prices, colours and elegance.

Thumbnail of user katya73
1 review
2 helpful votes
November 16th, 2017

They deliver on time or sometimes early than one expect so far so good and i will be ordering more product form this company

Thumbnail of user elizabethd111
1 review
0 helpful votes
May 4th, 2017

All I can say it's beautiful clothes, the shoes, the jewelry everything that's why I keep ordering, amazing and excellent site. Keep up the good work and have some discount. Thanks for this product! From: Elizabeth D.

Thumbnail of user pams112
2 reviews
4 helpful votes
February 20th, 2018

I have a problem I ordered two pairs of pants are only received one and the one that I do have the sizes too small I need to return them can you please email me the right address to put on the package to send back and can you please send me my white pair of blue jeans

Thumbnail of user kofia1
1 review
1 helpful vote
January 8th, 2018

I have bought some items from tbdress and I'm sure that the company has been sent out the best of all the time to get the most popular and I'm happy with it

Thumbnail of user laylas8
1 review
0 helpful votes
September 29th, 2016
Verified purchase

The process to order the dresses are really easy and simple. I wish there were more pictures and reviews from customers. My only concern is that I heard both good things and bad things about this website. I just hope that my order will be in the utmost quality and hopefully I get lucky!
But other dresses seemed to be made perfectly fine and other people have reviewed. So I'm very hopeful!

Thumbnail of user elieli
1 review
1 helpful vote
May 7th, 2017

Je vous encourage, mais je jense que c'est un peu cher par rapport aux autres (online shops). For example, I saw the same item for below 65% of my payment.

Thumbnail of user lucianiaw
1 review
0 helpful votes
January 23rd, 2017
Verified purchase

Nice products and very affordable. I'm anxiously awaiting my purchase. I really enjoyed ordering from you all and will do so in the near future.

Thumbnail of user tiffanya35
1 review
1 helpful vote
May 26th, 2017

Hard to place a order and the phone number. It's not no good. Need to make it easy to get in contact with you guys

Thumbnail of user olesyap
1 review
3 helpful votes
March 3rd, 2017
Verified purchase

They has so many options and at affordable prices! I am glad I stumbled across this site. The only thing is shipping takes a long time.

Thumbnail of user shereedam
1 review
0 helpful votes
January 5th, 2017
Verified purchase

First time ordering from this site and I liked the quality of the items I ordered but everything was super small. I will be returning the items from my first order but I will place another order in the near future since I understand their sizing now. I just want to see how my returns are processed before placing a new order.

Update after my return... It took a while and a couple of emails back and forth but my return looks as is it is satisfactorily done. I will update once my refund has been processed.

Thumbnail of user serenas5
1 review
0 helpful votes
February 2nd, 2016
Verified purchase

Ordered a dress for my friend's debutante. We did custom order. Was a little nervous it might not be tailored correctly and we'd end up with a dress that was too small or short, Measurement instructions were easy to follow, we placed the order and the dress was delivered within the time frame specified. The dress fit nicely but was a little long because we added extra. Even with with 2 1/2 in. Heels it's too long so we have to get it hemmed. Otherwise, happy with our purchase.

Service
Value
Shipping
Returns
Quality
Thumbnail of user joeyv8
1 review
2 helpful votes
March 24th, 2017

Ok my dress did not look the way I wanted but they were very fast at emailing me to try and fix the problem and since shipping is so much they asked me to keep the dress and they are refunding part of my money so with that being said it has taken a lot of stress off and I may be trying this site out again

Thumbnail of user latornas
1 review
1 helpful vote
November 26th, 2017

Has the variety of styles that I like. From the very classy and elegant, to very conservative. This is my first time offering from TBdress and so far I'm loving what I see. I haven't received my item yet but I'm excited and paint wait to wear it to my special event.

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From the business

About Tbdress.com
Tbdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory. On Tbdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

Tbdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment. Unlike our competitors, Tbdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, Tbdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.

With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.

Company Representative

Thumbnail of user aaronl22
Aaron l.
Typically does not respond to reviews

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