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TaxSlayer has a rating of 1.6 stars from 46 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TaxSlayer most frequently mention customer service problems. TaxSlayer ranks 44th among Tax Preparation sites.
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I have been using TaxSlayer for years and am extremely satisfied with this service. Easy to use, accurate and friendly and knowledgeable Customer Service. No long waits, willing to research answers to difficult questions. Great job!
The site tells me I need to finish my return which I know damn well was submitted and when I go to 'finish' it, it says I can't because my ss number had already efiled. Seriously... screen shots below. Oh and it says refund of 0 and it is over 2000. Worthless piece of crap software. If you want to sit around and wonder wtf if going on with your return since they give two different messages, then this is the program for you. I will never use this crap again.
Everything worked fine right up to the point of filing my returns- then... nothing. An endless and incredibly frustrating computer loop with no solution, because the website was not functioning properly. I was filing at the last minute, so it's almost a certainty that heavy use of the site played a role in the malfunction. But tax prep software that doesn't work on the day taxes are due? Bush league, I don't care how many people were trying to use the site. Oh, and also, it wasn't just me- twitter was blowing up with desperate people having the exact same issue with the exact same site symptoms. See attachment of social media posts listed on Down Detector from frustrated people and Taxslayer (admitting that their site was down at filing time, and not up again until after 3:00 a.m. one the day after tax day).
The ultimate irony? The site worked fine the day after tax day, and because I didn't want to spend another 3 hours entering my info with another tax prep site, I just continued with Taxslayer. So now they get their money from me and I get a fine from the IRS. Lesson learned- it's anyone but Taxslayer from here on out.
Charged $40 to do NYState IncomeTax and it was WRONG...I had to pay another 50% after NY audited it. I could have done the taxes wrong for FREE! Very disappointed in this result.
Products used:
Tax Slayer for State Income Taxes
I usually use turbo tax or the H&R Block software. Tried this to free e-file for my state. According to what I just filled out I would get less than half of the federal and about $60 less in state refund than what turbo tax calculated. I think it has to do with the EIC that for the life of me I can't get this software to allow. It also wouldn't allow me to enter interest I've paid to my mortgage company.
I've used many efile software over the years from paid to to free stuff. This is the least user friendly and intuitive software I've run across. There are better options out there for you! Look around.
Products used:
Turbo tax
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