TaxSlayer

Said it would be free for qualifying filers and I know I qualified due to my low AGI. Was guided through the process thoroughly but FORCED to answer questions about a state refund when I live in a state which does not require state income tax. At the end of the process i was informed the "free" service would actually cost me a whopping $60. Hell no. Incredibly scummy tactics. Total scam and BS advertising.

Logged in to do my 2021 taxes. You can imagine my surprise when I went to file them, and the quoted almost $70 for filing fees! I was doing the "classic" 1040 only with no extra forms and standard deduction. Without a doubt, the most expensive online tax prep company on the internet. I can't believe anyone would pay for this! I instead used Tax Hawk, and it only cost me $14.99 total for filing both federal and state. It's time for overpriced Taxslayer to go the way of Myspace and the Dodo bird.

Their pricing is deceptive -- and that's being kind. More of a scam. Says you can do a return for free -- yet they start tacking on charges when you get into it. Then their website got jammed up. Couldn't process my return for days. Then I finally file my return. Turns out their dopey software got it wrong. So instead of a nice refund -- I had to pay. What's really funny is whenever you call customer service to ask about a bill -- the first word out of the agent's mouth, without addressing your question, is "you're contractually obligated to pay." That kind of training shouts "scam" in my book. Do not do business with these slimy crooks.

All tax slayer wants is to collect a fee from you. They allow you to file your state and federal forms, tell you that you everything checked out and all you have to do is wait for federal/state confirmation. Both in 2019, 2020 I got confirmation that everything was done correctly and fed/ state accepted my return. Taxslayer wasted no time debiting my bank account for their fee. Shortly after filing ( both years) I got notified by IRS that instead of being issued a refund I would have to pay them between $1100-$1300. This company sucks. I will never use Taxslayer again

Finished my federal form, but just as I'm starting state form it said "Oops, there was an error...", and since the "Try Again" button did nothing my only other option was the "Exit State Return" button which then then caused it to immediately say "Congratulations, your state form is done!". So then I hit "Continue" and it tells me it can't file the state form because of verification errors. And guess what? There's no actual way to access this mythical state form that magically has been both completed and not completed. At this point I was in an endless loop, unable to do anything expect repeat the above steps. That's when I bailed. See screenshots.

What A joke, this software sucks and incorrectly calculates your return, especially MAINE, it does not allow you to reach forms or include your home taxes that maine rebates, they suck and are confusing with badly written pages, for navigation, can not go back in multiple places... UGGGGG and fed tax, does not compute many situations that regular filling software do, and this should!

I decided to try Taxslayer as I no longer have to prepare fiduciary tax returns. I spent hours inputting my 9 rental properties and their assets as well as investment income etc. I did a like kind exchange last year and after multiple calls to support I was told that TaxSlayer does not support the forms for like kind exchanges.
Needless to say I am very unhappy with them and will not be recommending them to anyone.
Honesty matters and they should not advertise that they support all the forms.

Not impressed, lure you in with "free" option, input all of your personal information and spend the time completing, and suddenly, bam, $80. More expensive than other options, wasted my time, misleading advertisements, hidden required "upgrades" to actually file,.

This company is heartless and they are happy to take advantage and exploit the poor, much like any dictator. My son made less then $7K last year and because he is living in poverty he qualifies for the Earned Income Credit. TaxSlayer brags about being free but then wants to charge $18 for filling our form 8962 that qualifies my son for this credit. So, if you are poor and living in poverty and are provided the opportunity to receive assistance from the government via the EIC, TaxSlayer still wants to gut you for what can be up to 2 hours of salary because they assisted with a simply form. This may not be illegal but it certainly is an example of a company that is taking advantage of the disadvantaged. Their CEO, Brian Rhodes, should be ashamed of himself for allowing his company to exploit the poor, but then again maybe it is all this gouging that allows them to pay for all of its sports sponsorships, such as the TaxSlayer Bowl in Jacksonville, Florida, NASCAR and three PGA Tour golfers.

The system charges you upfront and has no guidance what so ever. Might as well get the forms and fill them out yourself without this system charging you 30 dollars for nothing. I asked for a full refund and its up to the upper management to decide if it gets approved. 30 dollars waisted. Total scam

The first one went through with no problem. But because there idoits closed the accounts that they use so they can get their money before they pass it on to us... they sent them back to the irs. They should be made to pay us directly. H&r block and turbo tax fixed their problems. But NOT TAX SLAYER!

I have been a loyal customer of Tax Slayer for 4 years, but I will never use again. They incorrectly added me and my spouses Social Security and caused us a penalty of $1,790.19... When questioned, the person on the phone had me on hold for ~30 minutes and then told me to call the IRS. She said there was no line 72 on tax form 1040... which is clearly false.

Be smart - DO NOT USE TAX SLAYER

Avoid avoid! Taxslayer platform is chock full of bugs! First year I've tried using it and it is literally ONE OF THE WORST apps of anykind that I've ever encountered. Other complaints note hidden costs applied with the service but I didn't get that far, after 2 hours of trying to get the app to download my return and getting "please log in" and constant error messages I gave up and I'm using a different service. I wouldn't touch Taxslayer with a 10ft pole.

This place takes more money out on you than explained! The software sucks and customer service does not seem to know much about anything! They charge you an extra 39.95 to direct deposit your refund on top of sll the other fees! I will not do business with this site ever again!

Hopefully someone can learn from my mistake. I put all my information into this damn site and it says, "calculating return", it scrolls aimlessly and then states I need to, "log back in?" (So where exactly is my information going to?) From a computer programming standpoint - it's absolutely terrible. The site is not communicating well and yes I have cleared my browser history and downgraded my security wall etc... I wrote my concerns to customer service via email and the response I received was, "It should work now"... Seriously... well IT DOESN'T. Please, do yourself a favor and find a different way to file your taxes. This site is so bad I am questioning if its even legit. I used it last year and things were great. But, never, ever again. Scary stuff folks.

Will short you $1,000's because wont give you Earned Income Credit based on 2019 Income. Normally ok program but they missed this vital exception to the EIC in 2021 return.

This company is worthless. If you owe taxes and try to pay through them, don't expect a confirmation, any communication, or even a response when you pointedly try to ask them questions. I filed and setup what I owed to be withdrawn on a specific date. Nothing happened. So on tax day I called them to figure out if I missed a step somewhere or what was going on: it just hangs up on you. That's it. So, I tried emailing them and got a completely useless answer that was irrelevant to what I was asking. I called again, did finally have an opportunity to talk to a real person and they just lied out their backside about the processing. So, I payed the state directly why I owed because these jokers couldn't tell me if the payment I scheduled through them weeks ago was going to go through. Lo and behold the payment I scheduled with them and the one I scheduled with the state got withdrawn on the same day back to back. So, these idiots cost me hundreds of dollars I don't have just because they can't be bothered to do their job or even something so simple and common place as sending a confirmation receipt so you have any piece of mind that they did what they said they would, even if it is weeks late. They are a trash heap and you're better off paying a real entity than trying to go through them just because it's free.

We filed our taxes with them, answered all questions, filled out all forms. It said we had a refund of $700! IRS sends us a tax bill for $4600. 00.
So just to see I went on Turbo tax and filled out the same information and turbo Tax showed us owing $3500.
Now not only do we owe the IRS for the original amount but we now owe penalties and interest!
This company should be sued for fraud!
DO NOT USE THEM!

I have been using Tax Slayer for probably 10 years. Even though we were military and had the option to do our taxes for free, we often opted for a paid version. I can now, just this year, only access my last 4 years of returns, even though I have had the same account for YEARS. Why? I paid for them. I USED to be able to access all of them. This year, I found their program to be lacking and it overlooked several errors that Turbo Tax found when I input the same information with them. Not only did the other program find my errors, their program was comprehensive and explained things where TaxSlayer was content to let the mistakes ride, with no explanation. There are so many changes this year with child tax credits and whatnot, and Tax Slayer was a big let down when going through the 'guided' version! Not Happy, I do NOT recommend them anymore! I will be moving whatever returns I still have access to, to another platform.

Their software incorrectly calculated my 2021 state return. I told customer service, and their reply was to blame me for using my 2019 income for earned income. This is allowable by their own software and articles. Crappy software with no support.

I entered all my family's sensitive information and did one w2 then it logged me out. Now they have then info Every time I log back in and attempt to continue my taxes tax slayer says they are experiencing a problem. This is my first and last experience with them.

For a second time it promised me a free service and both times it lied and charged me at the end. Avoid!

How annoying is it to have an established account with Dave Ramsey's tax service and not be able to gain access to my account even though I have written it down?! I can't reach anyone at their call center. It keeps hanging up on me. I'm sorry I ever used this service and will have to manually print out my tax forms and mail them to the IRS the old fashioned way. I won't every give Tax Slayer another chance after they have locked me out of my account 1 day before taxes are due and have no actual PERSON that can help me on their stupid toll free number. I have been hung up on by that system over 7 times... I give up and hope this TAX SLAYER goes down!