• TaxACT

TaxACT

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Overview

TaxACT has a rating of 1.34 stars from 139 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TaxACT most frequently mention customer service, last year, and federal return problems. TaxACT ranks 48th among Tax Preparation sites.

  • Service
    36
  • Value
    37
  • Shipping
    12
  • Returns
    15
  • Quality
    31
Positive reviews (last 12 months): 7.1%
Positive
1
Neutral
1
Negative
12
3
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What reviewers want you to know

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Critical highlights

  • Turbo tax and tax act are now the same price, so why use an inferior product?
How would you rate TaxACT?
Top Positive Review

“Great product”

Joan L Z.
2/19/24

I have been using Taxact for years and I've had no problems, it's easy for anyone to understand the program.

Top Critical Review

“Good Luck”

James L.
1/6/24

No chance of getting last year's AGI with these clowns. Once requested they will send you to a dozen different products for 2023 and will not take you to your original request...ever. Thank goodness for H&R Block seamless system. Taxact sucks

Reviews (139)

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Reviews that mention popular keywords

tax act (30)
Thumbnail of user jlizarate10
1 review
0 helpful votes
February 19th, 2024

I have been using Taxact for years and I've had no problems, it's easy for anyone to understand the program.

Service
Value
Returns
Quality
Thumbnail of user faithb281
1 review
0 helpful votes
February 15th, 2023

I have been using Tax Act since 2015, with no problems whatsoever. I previously used another tax online program that ripped me off, but TAX ACT is legit. This morning I spoke with Jasmine and Julie re concerns I had, and Jasmine had the patience of a Saint, and Julie (tax expert that Jasmine asked if I didn't mind talking to) was outstanding. Don't fall for those other online tax frauds.I highly recommend TAX ACT.

Service
Value
Quality
Thumbnail of user mjb33
1 review
0 helpful votes
February 10th, 2021

I didn't believe I would really get the $20 for the referral, but I did literally within 24 hours! I added it straight to my Amazon account :) ty Tax Act, great software, easy to understand, started doing my own taxes & all my kids & alot of friends through Tax Act in 2020. Free federal only $4.95 for my state :) very reasonable prices

Tip for consumers:
Send your referral code to other family members and get $20 Amazon gift card.

Products used:
Efile for my 2020 tax return

Service
Value
Quality
Thumbnail of user charlesj17
100 reviews
126 helpful votes
February 10th, 2016

Every year I use TaxAct to file my free federal taxes. This year I filed having bought a house. The price was really good, the site easily navigable, and I was pleased with the service. Another online tax service charges double and had a glitch in their system for 2014 that cost customers money in their returns. My neighbors used the other well known service and had to call their call center. Three different call center agents gave them three different answers. TaxAct is be far, the best service in self prepared taxes I have yet to encounter.

Tip for consumers:
Skip all the additional offers for upgraded service. The basic service is all the average person needs. The 1040EZ is free to everyone. The long form is only $14.99.

Service
Value
Quality
Thumbnail of user stephanied57
1 review
3 helpful votes
February 17th, 2016

Never again will I use Taxact to do my taxes again nor any other taxes on the internet for that matter

Thumbnail of user pattyc12
1 review
1 helpful vote
April 16th, 2015

I've been using TaxAct for years and it's not only affordable ($25) including federal and state tax filing, but I was able to use it for my complex tax situation! Highly recommend

Thumbnail of user michaell
69 reviews
471 helpful votes
May 11th, 2010

I've been using this site to file my tax returns for six years and it keeps getting easier and easier to use Granted my taxes are pretty simple to begin with, but with TaxAct, I am able to reliably file both my federal and state taxes in under 30 minutes for just $18. There are no hidden charges and the interface is super easy to use.

Among the features I really like:
- automatic importing of information from your previous return, which basically fills out 90% of the return for you
- system of automated checks, flags, and alerts to catch any possible errors
- comparison of this year's returns with previous year's returns
- ability to print or save your forms via PDF
- ability to immediately file forms and pay taxes electronically

One thing to watch out for -- TaxAct partners with third parties to offer certain services, such as paying your taxes via credit card. If you choose to use those services, there are usually steep transaction costs which are not disclosed by either TaxAct or the partner. I find this borderline unethical, but believe it to be more the responsibility of the third party.

Overall, I've been very happy with TaxAct and will continue to use them in the future. I've actually seen the interface and features get better every year, and I would recommend it to anyone looking for a convenient affordable online service to file their taxes.

Thumbnail of user ln
1 review
3 helpful votes
October 5th, 2009

I have used TaxAct products since 1999. A couple years ago, after my Windows PC died, I went to an Apple with Mac OS and had to do tax returns online. It was just as easy to navigate between windows and easy to understand along the way as the software products I had downloaded in previous years.
Help pages helped with passages from latest "J. K. Lasser" tax prep guide as well as well written passages from the IRS own tax prep guide. Importing previous tax returns was a simple process that quickly updated current forms.
Costs were just as reasonable as working on Desktop, about $20 for complete 1040+ state and e-file federal form(s) on a Windows Desktop and about $18 to complete federal 1040 + state AND e-file of 1040, all in a secure online account accessible by most updated browsers.
One feature I like is the program's testing of a completed tax return prior to printing/ e-file to ensure no "red flags" will cause the IRS to question accuracy of the forms submitted. Any "red" or "yellow" lights in the testing mode indicate the user needs to make the appropriate adjustments in easy reach back to the forms in doubt.
A subsidiary of Second Story Software, TaxAct.com is affiliated with the IRS "Free File" program which make e-filing federal 1040s a snap. All in all TaxAct.com has been a very good choice for our family and our small business tax returns.

Much health and happiness to you and yours.
L. Nowak
Boulder, Co.

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About the business

TaxAct makes filing your state and federal tax return easy with step-by-step guides and unlimited support. Maximum refund and 100% accuracy guaranteed. Start filing your taxes for free today!

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