Very professional. Information was clear.
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The first date I feel was not match correctly.xxxxxxxxxddddddddddddxxdddddddd

I felt seen heard and LIKED. And that was sooo cool

…unable to judge effectiveness til then.
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Admittedly, this review may be slightly premature, but the experience has so far left a very bad taste. Here are the highlights:
1. Tawkify sales rep comes at you with a very hard sell with 3 expensive tiers, 4k ( 3 dates), 10ish K ( I think 8 dates), and 20K
2. They don't tell you that there is a 4th cheep tier of a100ish dollars to be in a "pool" instead. If are made to assume that if all your dates are paying top dollar, they are truly invested in the process. This is not true. You can pay a few hundred dollars to be on match for example.
***. Bottom line, you date might not be as invested in the process as you think.
3. You are not told that you cannot "see" your date- therefore it is essentially a blind date. This might be good if you trusted your matchmaker to find you someone that you are attracted to. But,... really?
4. If your matchmaker finds a date for you with 3 of your "preferences", you are obligated to go on this date even though there might be other red flags.
5. My matchmaker set me up with a psychiatrist, even though I am on the dating site because my wife passed away last year from suicide. I realize that this is a "judgement call" on their part, but I have a very negative opinion of the psychiatric community at the moment; and I should have been given the heads up or option for another person. The fact that I was not either reflects poor judgement, un-caring, or a very small pool of prospects.
6. A second point about point 4 above- if the matchmaker find a prospect that includes 3 of your preferences, you are obligated to go out with this person as one of your 3 guaranteed dates. My matchmaker wanted to set me up with my second date before I even met my first date. I told her I would prefer not to until I see if she nailed my preferences from my first one. I was told that wasn't possible; and that I was obligated to count this as a date because my 3 preferences were incorporated.

*** to be fair, I have not had this date yet, but you can see the problems this set up. There is no accountability on their part. It is to the benefit of the matchmaker to quickly churn out dates instead of dealing like a real matchmaker and finding the diamond in the rough for you. I'm sure she is part of the "pool"

*** To be fair, point number 2- I have not finished the process, but I am not hopeful.

Customer service is really awful.

If you are unhappy with match quality, they blame you, saying you are being shallow and arguing against your criteria.

For example, I was put on one date with a guy who told me that he told my matchmaker that he wants someone younger than me (he was 29 and I am 30, but he told my matchmaker that he wants to date only women in their 20's who are younger than him).

He also told me he wasn't looking for a relationship.

I told customer service that they should not have set me up on a date with someone who told my matchmaker I am too old. I also said that they are supposed to vet whether people want relationships.

Why set me, a 30 year old woman looking for a relationship, on a date with a guy who wants a 20-something friends with benefits?

The second date, my matchmaker asked me explicitly if I was open to dating heavier people. I said no thank you. She then set me on a date with someone who was about 100 pounds overweight and with poor grooming. She described him as "quite fit," but his body type was similar to the below image:

https://www.omron-healthcare.com/on/demandware.static/-/Sites-OMR-EU-Library/default/dw31ff4652/wordpress_images/uploads/2018/12/Active-Life_GettyImages-*******686x1125.jpg

I told customer service that it was a very uncomfortable experience, and customer service chastised me that I made the experience unpleasant for my date and that I should have given them a chance. I feel Tawkify put me in an uncomfortable situation. I don't know why my matchmaker even bothered to ask me if I was open to dating heavier people if she was going to insist on my giving them a chance, why even bother asking me? I feel bad that my date felt rejected, but I feel that Tawkify should not have set him up on a date with someone who they already knew was not interested, just as they should not have set me up on a date with a guy who told them I was too old for him.

Each date costs $1,200, to add insult to injury.

I have totally lost faith in this service working or leading to anything.

My first thought was Tawkify is expensive. I thought, would I like to find a romantic relationship? Of course, my answer was yes. Now I would say, check some reviews and make a common sense decision.
Is $1000 a date, my idea of a good time? Frankly, I was conned. Let me be candid. Tawkify was not worth the money. Amanda Hood sounded pleasant initially but did a poor job of match making. Then the lies and dishonesty began.
When my concerns were made known to my Match maker, her lies began and Tawkify's lies about me continued down a path of delay, and disregard. I would not accept nor tolerate Amanda Hood's false accusations. Let me honest with the Tawkify community,though they may be offended by the word honesty.
I have not kissed any of the 3 dates that I was set up with by Amanda Hood. You will find that odd but true.
My first date was acceptable. Though we agreed to a pause, Amanda called and said she had 2 more possible dates for me. I asked, what happened to your 3 date "rule." I expressed my first concern.
My second date was when Amanda's "work" began to fall apart...big time. My date mentioned that she was not in Tawkify. I found that odd at best. Though we had known several of the same people in our background, it was obvious that we were not a match. We did not go out again. We did hug as we left the restaurant and went our separate ways.
My third date was pleasant. I had told Amanda that I enjoyed live music...especially rock and roll. My dates musical likes were rhythm and blues, jazz and gospel.Early on we both realized that we were not a match. Amanda suggested that my date was impressed that I played the guitar. My date was surprised when it came up in conversation. I walked my date to her car and as we arrived she turned and gave me a side hug.
In the follow up, Amanda Hood lied and said I kissed her. I did not know why but I do not accept dishonesty.Amanda then retracted her statement and said I mentioned the word kiss and being a good kisser numerous times to my date during our dinner. It was another lie. My date also mentioned that she was told not to give her cell number to me... an odd statement by Amanda as it was her job description to match people romantically. My date gave me her cell without hesitation. Later, I realized that Amanda thought she could lie without me being able to check with my date.
I checked with her in a text. Her response was that Amanda was obviously not good at her job.
I did not kiss anyone of my dates. I never mentioned kiss or my ability to kiss on any date.
I was critical of Amanda after my first date as she violated her own request to date 3 times.
I was critical of Amanda Hood for her poor match making skills on my second and third dates.
I told Customer Service that Amanda Hood began to lie and make false accusations about me for reasons I did not understand.
I suggested that Amanda Hood needs Professional help and training by management.
I ultimately suggested to Em, that as a teacher with empathy, I would suggest that Amanda Hood receive training by Management.
I did receive an email from Em that seemed to be sincere. I responded to him that Initially I was angered by Amanda's lies but that hopefully they could work through her problems with training.
Em response seemed to be genuine.

His response was:
I appreciate your thorough and candid feedback.
I also appreciate your thoughtfulness towards Amanda and her/our opportunity for growth.
We are not able to provide a refund of services rendered, but we would be more than happy to continue with an offer a complimentary lifetime matchable membership.
Please let me know if you would like us to add that for you now.
Have a good one. Em@ Tawkify Customer Success Team

Em offered me continuing services with Tawkify and I accepted.
After 2 weeks, I responded to Em again.
I want to thank you for listening to me about my concerns.It seems that your offer of a complimentary lifetime match-able membership seems very good. But as they say, the devil is in the details.
Can you explain to me what your offer means?
Please be specific.
Then I received a final email from Jake@ Tawkify Customer Success Team.
Jake has suggested that he has received information to his platform, " because we have received information regarding conduct by you that does not comply with our standards for participating in the services."
Please know that Tawkify is a scam. Amanda did not make a serious attempt to match me with anyone romantically. When I expressed concern Amanda then Jake simply lied to me and about me. Save your money, check other dating services and reviews. Then make a common sense decision. Know that for me a $1000 a date was not worth it.