TasteBook

Tastebook has given me the worst customer service experience ever. I received a print order of a collection of recipes that had one recipe printed in the wrong category. I found that I had placed the recipe in the correct category, but their website put it in another. I asked for a reprint of four recipes - a grand total charge of $1.20 - to correct the problem. They refuse to do so, claiming that it is user error. I have proved to them, and provided screenshots, that their website caused the problem and still they will not credit my account. Their reps have been short and accusatory with me every step of the way.

I've had problems crop up with other companies. I've asked for corrections to be made and when it is clearly the company's error, they have immediately (and respectfully) solved the problem. I had Macy's tell me "we're not going to lose a customer over a $20 soup bowl"; I just had a loan company remove a $1700 interest charge without a single word of protest - but Tastebook refuses to credit a long-standing customer with $1.20 in recipe credits. Makes you wonder where their priorities lie. But I know where mine do - and I'm shopping around for a new recipe site.