• TaskRabbit

TaskRabbit

Overview

TaskRabbit has a rating of 1.46 stars from 714 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TaskRabbit most frequently mention customer service, credit card, and next day problems. TaskRabbit ranks 65th among Service Marketplace sites.

  • Service
    221
  • Value
    206
  • Shipping
    60
  • Returns
    77
  • Quality
    166

This company does not typically respond to reviews

Positive reviews (last 12 months): 6.3%
Positive
7
Neutral
2
Negative
103
203
See all photos

What reviewers want you to know

Positive highlights

  • With needing help moving again and all other options expensed, task rabbit was my last resort.

Critical highlights

  • Total no show and all customer service was able to say was that I wouldn't be charged a fee.
  • I filed a report with the warranty department called Happiness Pledge but they wouldn't honor it.
How would you rate TaskRabbit?
Top Positive Review

“Scammers”

Mehfila I.
11/11/23

Worst service, taskrabbit's contractors are scammers. They just charge card, no matter the taskers completed the work or not. This plumber Victor doesnot know how to fix kitchen sink disposal, he could not finish the work. Infact he messed up everything. My card details were there in taskrabbit app, so he just charge my card without complete the kitchen sink disposal task/ plumbing

Top Critical Review

“Def do not use TaskRabbit”

Balbir K.
2/7/24

Ikea recommendation for self assembly wardrobes. The sensor light should go off when door closes...it doesn't. One handle not put on...I would need to drill hole myself to do...the worst of it he's made to holes in 2 doors by error and patched it up with white plastic dowels. Task Rabbit have offered me £38 credit to get another tasker out! What a con. Do not use at all. And I have no means of contacting the assembler as this can only be done via TR platform

Reviews (714)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (121) happiness pledge (14) task rabbit (180)
Thumbnail of user mehfilai
1 review
4 helpful votes
November 11th, 2023

Worst service, taskrabbit's contractors are scammers. They just charge card, no matter the taskers completed the work or not. This plumber Victor doesnot know how to fix kitchen sink disposal, he could not finish the work. Infact he messed up everything. My card details were there in taskrabbit app, so he just charge my card without complete the kitchen sink disposal task/ plumbing

Products used:
Service from taskrabbit app

Service
Value
Shipping
Returns
Quality
Thumbnail of user mayat33
1 review
0 helpful votes
October 21st, 2020
Verified purchase

It was a rainy day and the delivery got done quickly and efficiently.
Thanks!

Thumbnail of user mahyar2412
1 review
0 helpful votes
January 16th, 2024

Hired Marco and he came and did his best while driveway was solid ice, very happy with his punctuality too

Service
Value
Quality
Thumbnail of user mimozan
1 review
0 helpful votes
December 4th, 2023

Thank you Rafael.A, for promptly and very respectful. You worked very efficiently and the final result was perfect. You also cleaned up after my furniture was built. I highly recommend you. Thank you again!

7:26 PM

Service
Value
Shipping
Quality
Thumbnail of user izzyd4
1 review
3 helpful votes
March 13th, 2020
Verified purchase

I had three tables (coffee and two end tables) that needed to be built. It was fast and done right. Amazing service.

Thumbnail of user sandip82
1 review
0 helpful votes
March 23rd, 2023

I chose Sardis to come build a huge closet I bought at ikea. He got there on time and build this closet for me in 45 minutes tops. He was efficient, and kind and did a perfect job. I will definitely use him again. I asked if he could do other jobs like plumbing etc. and he said yes he does. So if I were u out there I would choose him for any job.Thanks Sarkis

Tip for consumers:
Nothing I had a great experience

Products used:
Closet build

Service
Value
Quality
Thumbnail of user roseanneappleby
1 review
1 helpful vote
June 8th, 2023

David was so helpful and friendly. He has a good sense of humour and worked at his job with joy. He made sure I was making the most important decisions with him such as where exactly to position the desk before he drilled. Very good, I will book him again for other jobs.

Tip for consumers:
Friendly, humourous and respectful.

Products used:
I already had the IKEA item delivered and David came along from Taskrabbit and in no time at all assembled the item ( storage shelves with fitted desk) .

Value
Quality
Thumbnail of user anitam611
1 review
2 helpful votes
June 10th, 2022

I asked for help in getting Wayfair upholstered furniture assembled. John H had years of experience assembling Ikea products, so he was quick to understand how to do the job. He arrived early and was very professional and fast, handling the furniture with care. The two furniture items had many pieces, and I would have found the job very difficult on my own. He cleaned up after the task and moved the pieces to their final location. I will definitely recommend John H to others and ask for his help in the future.

Thumbnail of user angelah1820
1 review
1 helpful vote
August 11th, 2022

I am wondering... is it the location? I live in North Suburb of Chicago, Il. I never hear of Taskrabbit complaints. I do understand that when you have a bad experience you should inform other. Reviews are important! Honest workers will give you a business card and share personal information ex: where they live, kids, how they want you to be happy with their service. Taskrabbit should not charge if task is not completed/if you are not satisfied. Sometimes it's great to google the person who you hired, they will appear on social media somewhere. Honest and trustworthy people are who you want in your home and working on projects.

Service
Value
Thumbnail of user thomaso785
1 review
0 helpful votes
July 10th, 2022

Ferhat D has been very helpful during this challenging time of a Long Distance Move. By listening to & acting on his suggestions, he has made what would seem overwhelming, manageable & that is priceless. I am grateful that he has been so courteous & efficient in all aspects related to packing. Whoever works with him will be lucky! Thank you, Ferhat, for a job well-done.

Service
Thumbnail of user mariat1477
1 review
0 helpful votes
October 19th, 2022

I hired Video to do 2 jobs and he texts me at the last minute he has a scheduling problem. Shouldn't he know that before accepting the job?
Don't use the service

Thumbnail of user yorih
1 review
1 helpful vote
May 31st, 2020
Verified purchase

I am satisfy working with Taskrabbit.
My clients are excellent.

Thumbnail of user geraldl163
1 review
1 helpful vote
March 10th, 2020
Verified purchase

They were very professional and did a great job. I had no issues with the work performed.

Thumbnail of user fannieb10
1 review
1 helpful vote
March 13th, 2020
Verified purchase

He was a pleasure to deal with, very professional

Thumbnail of user nancyl2131
1 review
0 helpful votes
November 23rd, 2022

My bed frame assembled quick with no problems. Thank you TaskRabbit. I will definitely hire again for next job of changing curtain rods

Thumbnail of user tracym475
1 review
2 helpful votes
March 7th, 2020
Verified purchase

Punctual polite and hard working, kept me informed

Thumbnail of user janh331
1 review
0 helpful votes
September 9th, 2020
Verified purchase

Excellent person. Great communication. Did a super job

Thumbnail of user charless1122
1 review
0 helpful votes
May 31st, 2020
Verified purchase

The person I hired was on time, polite and good at his job.

Thumbnail of user karenb4464
1 review
0 helpful votes
March 29th, 2023

Omer came today to put together IKEA cupboards
/pantries.
He was very polite, worked hard and with competence. I am very pleased with the results, and will certainly use his services again.

Thumbnail of user barbaraw944
1 review
0 helpful votes
October 10th, 2020
Verified purchase

Excellent! On time, professional, great worker. Would definitely hire again.

Thumbnail of user kathleenn181
1 review
0 helpful votes
June 1st, 2020
Verified purchase

Excellent and prompt. Would use his service again in a heartbeat!

Thumbnail of user pattys394
1 review
0 helpful votes
September 22nd, 2022

I had Kaye assemble my dresser this morning. He was fantastic! He arrived early and started immediately. His appearance and mannerisms were exceptional. Kaye was very friendly! I will be hiring Kaye for all my IKEA assembly jobs.

Thank you Kaye!

Service
Value
Quality
Thumbnail of user minl21
1 review
2 helpful votes
March 9th, 2020
Verified purchase

Arrived on time. Clean and thorough. 3 pieces of Pax finished in 5 hours.

Thumbnail of user williamb2047
1 review
1 helpful vote
July 4th, 2020
Verified purchase

Always thinks through all of the little details. Very dependable and trustworthy.

Thumbnail of user debramccullough153
1 review
0 helpful votes
July 20th, 2023

I was desperate to find an in apartment mover, to have new rugs installed. I was searching and time was short. I'm in bad health, but I engaged Jake and he bought a helper. I am most certainly 200% satisfied. Totally happy and over the moon. Jake understood my situation and instructions and absolutely was time sensitive, with the assigned tasks. I was beginning to believe I wouldn't find someone, who would help me. No hesitation to use task rabbit again.

Service
Value
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Help at home is a click away.

With over 2 Million tasks completed — find safe, reliable, local helpers today. Payment is cashless and all Tasker's pass background and ID checks.

From grocery runs to major cleaning to minor repairs, choose from hundreds of categories.

To book —
Visit taskrabbit.com or download our free mobile app, TaskRabbit.

If you have any questions along the way, contact our Support Team at the number for your region:

US +1 (844) 340-8275
UK +44 20 3808 4515
Canada +1 (647) 800-4789
France +44 113 320 7255
Germany +49 898 899 7015
Spain +34 518 880 945

Happy tasking!

Company Representative

Thumbnail of user ashleyc494
Barry T.
TaskRabbit Customer Support
Typically does not respond to reviews
TaskRabbit's Customer Support ensures the exceptional experience of our community. To contact our team for help with anything please visit help.tr.co and click the "Contact Us" button.

How do I know I can trust these reviews about TaskRabbit?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about TaskRabbit?