Approximately 5 years ago, I signed up with TaskEasy (TE) for lawn/garden maintenance and care. Their sign up is rather simple online as you outline, via satellite, the sections of your lawn that needs tending. TE finds a contractor locally or not so local to maintain your lawn. When the contractor is finished with the work, he/she takes pictures of your lawn and garden area showing their completion of their work and posts it on TE's website for "review". The homeowner has a choice of biweekly service or weekly service with the option to skip service if service is not needed. TE gradually increases their service cost by approximately 1 dollar every year.

Their website is interactive and gives you two choices, (Approve or Work Needed). If you are happy with the work, you can choose Approve, which then TE would process the payment. If you are not happy with the work, TE "should" postpone payment until the work is correctly completed.

During our 5 years with TE, we had only requested approximately 3 payment holds for work that was sub par. These requests were never answered by TE and payments were promptly forwarded to the contractor. TE has no auditors in the field to audit contractors work. Neither do they follow up with you regarding your hold request. TE always takes the contractors word that the work was completed without verification. To put it in simple terms, their business model is to take the customers money without the customer having any say in the contractors quality of work

TE then began changing its policy without notice. TE placed my property on "Off Season", which means service will stop until TE deems service to resume; usually off season in the winter months. In previous years, I would "skip task" every month if service was not needed which was convenient for me as I would physically see when my lawn needed service. The first instance, I advised TE that I had not placed my property on "Off Season", which they promptly reinstated.

After placing my property on "off season" for a second time without our consent, I called and asked them why we were placed "off season"? TE advised that they were charged for a "drive by",(contractor driving by the property) every time I skipped a service. Which means this change of policy was to save them money. Side note; I never observed my contractor "drive by" and I usually skipped service once a month.

The last instance before I cancelled my service was when they changed contractors. The new contractor did not complete prior work that was completed for 5 years. I selected "needs work" and advised TE that they had missed a large portion of my lawn and that the lawn was not cut to the appropriate depth. I retraced my lawn and forwarded it to TE. TE advised that due to liability reasons the lawn portion that I traced was unserviceable as a portion fell into my neighbors property. Apparently they fail to understand the bonding and insurance of contractors. After 5 years of servicing my property, (including a portion of neighbors property) TE refused to service the same portion of property, charging me the same area and rate of previous service.

TE's services do not hold the contractor accountable, ever. They believe review of contractors work via 2 to 3 pictures the contractor takes is sufficient, which usually misses the incomplete/improper areas. They have NO auditors or follow-up team to personally inspect contractor work, but have a pretense that they do, which is fraud. Later, after collaborating with some contractors, they advised TE would withhold payment to contractors, attempting at all cost to find a reason to reject their work so as to pocket the full payment by the customer. They are scammers who find a niche as a middle man to skim money off of hard working people. Their premise is inviting, but to the average person, their service is below subpar and not needed. Dealing with a contractor directly does increase accountability, work ethic and decrease cost, which is the option we opted for.