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Tarte has a rating of 1.48 stars from 135 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Tarte most frequently mention customer service, confirmation email, and shape tape problems. Tarte ranks 212th among Cruelty-Free sites.
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I've been using make up from this company for almost 8 years now. It is by far the best cosmetic line I have ever used. I am a professional make up artist and I use this for almost all of my jobs. I perform so well in last so very long. They have great prices awesome customer service and they do a ton of wonderful sales all throughout the year
I bought several of the Lip Plumps and just found out that only half the product shown is available. There is no way to pump the rest out of the tube. Customer service told me to use a lip brush to access the remaining product. That COMPLETELY defeats the purpose of this design. I was on "chat" for over 30 mins trying to get clarification. NEVER AGAIN. Bad design - bad customer service. I'll be writing this review on every website I can. I don't want others to be deceived. Also - wouldn't let me connect t with a manager, although I asked more than once.
I've been using make up from this company for almost 8 years now. It is by far the best cosmetic line I have ever used. I am a professional make up artist and I use this for almost all of my jobs. I perform so well in last so very long. They have great prices awesome customer service and they do a ton of wonderful sales all throughout the year
Tip for consumers:
If you haven’t use the stuff before they do to sales every year one kind of around or just after Mother’s Day and one in the fall. Where they do a cosmetic bag with five or six cosmetic products that you can choose from from different categories. And they do it for around $65. So it makes it a good opportunity for those who haven’t use the product line before to try am wide range of products for a little bit more of a discounted price
Products used:
Are use everything from them from foundation, concealer, brushes, skin care. I use all of their iron sheik pallets as well as their contour pallets and products
I already love Tarte Cosmetics products, however, they sent me a product that leaked during shipping. I contacted customer service and had a delightful experience. It was resolved quickly and in a very courteous manner. I will definitely continue to be a customer and recommend Tarte to friends
I've been using Tarte products for years and the quality you get at this price point just can't be beat. I've got really oily skin and their blushes, powders and eyeshadow never cake. I also love that they use predominantly *natural* ingredients. No problems with shipping times and I've never needed to contact customer service. They also regularly run really amazing sales on their site, so keep an eye out!
My order never arrived even though FedEx marked it as delivered, and so I emailed them and within an hour they were already sending me another parcel free of charge (with overnight shipping).
The person who responded was super friendly and helpful! I was a little nervous since I prefer to speak to someone over the phone, but they responded promptly (on a Sunday) and the online email form was easy to fill out. Soso happy that it all worked out.
Got the package in 3 days from a weekend order. The packaging is tight and very good. All products arrived in good condition sealed safely. I like everything I bought a Lipstick, Primer, Setting Spray, foundation and a concealer. The lipstick is just what I am looking for, the color is lovely and great for everyday use. Foundation is also great and it blends on your skin color.
I have extremely dry skin, looking for a new foundation and found Tarte Hydrating Foundation well I am hooked! My skin does not feel dry at all while I have it on, this is a first for me. Took several applications to apply correctly but it was worth the time!
All of the negative reviews scared me off a bit but my experience was better! I received the tracking number within 3 days of ordering. The packaging was perfect. Everything was wrapped very well and I love that their products are natural!
I bought my first Tarte palette at Sephora in March (limited-edition Rainforest of the Sea eyeshadow palette vol. II) and I absolutely loved it. I went to Ulta a few days later and bought a second palette (tartelette in bloom clay palette). I live in Mexico so when I got home I ordered a palette, they let me know that it would arrive in 14 to 21 business days. After 33 business days I e-mailed to ask about the package and they let me know that it had been lost but offered me a full refund. Great customer service experience, I will order again to see if I have better luck this second time with the delivery. Highly recommended.
I just received my order today! Very satisfied with my purchase... just one thing... my makeup bag came in with the Tarte label upside down and crooked! I made a call and it took 5 min to get a brand new one shipped to me! Very pleased with Tarte! Definitely sticking with this company!
The liquid lipsticks from tarte are the absolute best. The are easy to apply, long lasting, look great, feel great and are totally worth the price in my opinion. I recommend trying at least one of their lipsticks seeing as it's one of the bests
I love the quality of the makeup, the sales and never have to use Customer Service.
I just received an order and one of my make up pallets was broken. It was a bummer but things happen, especially when shipped. When contacting Customer Service, they offered me a replacement. Generally when dealing with Customer service you dread the long wait, sales, and the disappointment of ending the phone call dissatisfied. I thought their customer service was outstanding. It was short, to the point and was resolved quickly. Overall satisfied with my purchase and the quick resolution to my issue.
I love everything by tarte. I really loved the rainforest foundation. It made my face look dewy and nice.
I ordered one of tarte's concealers and I received it two weeks later. Everything was in fantastic condition! Very impressed.
Tarte is my favorite brand! There shopping takes a couple days but otherwise I love love love them! There products are all so good and smell amazing. It's all cruelty free and doesn't have all the bad chemicals in it! I would recommend this to everyone! There skincare is also sooo amazing!
I never write reviews but I feel like this needs to be said. During Tartes birthday sale I bought 3 items (it took 6 days incl. The weekend to arrive- so fast!)- I only received 2/3 and one of the palettes had a broken pan. I emailed customer services around 3pm. They got back to me around 11:45 pm (I live in the UK). They explained that they were sorry for the inconvenience caused and that they couldnt ship replacements to international orders. They processed an immediate refund to my paypal account. I know that for some people, this is not ideal (I. E. if bought as gifts, discount codes, etc) but for me, the Tarte customer service team were bloody amazing. Having read other reviews I was expecting to wait to hear from them after weeks of harassing. It took them less than 12 hours to resolve this issue and I am so so impressed. I know not everyone has had good experiences but I really felt the need to share mine. Thank you Tarte; keep on slayin
I recently purchased a product for my daughter that she didn't want and Tarte customer service could not have been better. It was no fuss, no problem and they made it extra easy for us. I am sooo impressed with them. We love the products but this time it was not the right fit.
I ordered a shadow palette that arrived broken (shipped via FedEx). Initiated an exchange, very simple and sent it back. They shipped a new one at no cost delivered in 2 days. This one, also arrived broken. I called customer service and without any hassle or explanation they refunded my money AND let me keep the palette.
Okay so i sorta liked the foundation but it wasn't my shade so i returned it and i got feir beige which was still too light for me but i didnt feel like returning it again. But then a week later i recieved another one and i didnt order another one so i basically just got it for free like hell yeah!
I ordered Tarte's Dream Big eyeshadow palette and I like it a lot. Although i feel it is not as pigmented as i had thought it would be the product is definitely buildable and easy to work with. I also have the Pro Glow contour and highlight palette and it is a product that i used in my every day makeup routine.
I received for christmas the tartelette toasted, but 2 pans were broken. I contacted them via email on december 26th and was expecting to not get an answer for a while since it must be really busy around christmas. They answered me the same day saying how they were sorry and sending a new palette without me having to return the broken one. They sent it in priority mail and I received my palette the 29th!
Great customer service. I let tarte customer service know what happen and they replaced my missing item right away and they even gave me more samples and a finishing spray for my inconvenience.
instagram.com/blonde25 I have many reviews on my page! They didn't package my pallet very well at all and never responded when I wrote fast enough, but their snap is awesome and I really want to be involved with my fav brand of all time! https://youtu.be/hfIbUx6MfmU
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