• Target

2018 CUSTOMER CHOICE AWARD

Target

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Overview

Target has a rating of 3.3 stars from 2,002 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Target most frequently mention free shipping, red card, and good quality. Target ranks 2nd among Department Store sites.

  • Service
    243
  • Value
    216
  • Shipping
    177
  • Returns
    165
  • Quality
    189
Positive reviews (last 12 months): 23.4%
Positive
15
Neutral
1
Negative
48
69
See all photos

What reviewers want you to know

Positive highlights

  • I would like to Thank Target Customer Services for making my Grandson only wish for Christmas come true.
  • I love Target from Bellingham, but sometimes I prefer to go to the one north of Seattle.
  • 2018 Customer Choice Winner

Critical highlights

  • I'm looking forward to get outside after being sick to spend the two gift cards
  • I will never buy anything from target ever again now I have to wait for the pending charges to drop off my credit card.
  • Nothing arrived, now its past the delivery date and still no updates.
How would you rate Target?
Top Positive Review

“Normal”

Rida A.
3/23/24

Target is my favorite one-stop shop for everything from groceries to home decor to clothing. The store layout is well-organized, making it easy to find what I need, and the prices are competitive. I also appreciate Target's commitment to sustainability and their diverse range of products. Whether I'm stocking up on essentials or treating myself to something special, Target always delivers.

Top Critical Review

“Not Knowledgeable, Unprofessional Customer Service”

Wayne C.
2/8/24

I tried to make a PayPal payment but received errors. I called PayPal and they said there was no issue with my account, I understood. I paid for an order using PayPal earlier today and for other orders lately and there were no PayPal payment issues. I then called Target and spoke to a woman who thought it was a PayPal account issue. She couldn't understand that the problem was with their OWN website. I asked to speak to a manager or supervisor and then I was disconnected. I called again and asked to speak to a manager or supervisor but was told basically she couldn't transfer me and or there was no one to transfer me to. She also could not understand that the errors were because of their OWN website after telling her multiple times that there was no problem ordering an item earlier today and also at other times too lately, I believe I may have said using PayPal. Finally, I disconnected the call.

Reviews (2,002)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (267) gift card (84) credit card (46) love target (107) delivery date (12) target store (61)
Thumbnail of user vincek73
4 reviews
1 helpful vote
December 21st, 2023

In my opinion, way better than Amazon. Got my moneys worth any time I bought something here. Good prices and range of goods, quality is also pretty great. Would recommend

Thumbnail of user ariannaxdavis
1 review
0 helpful votes
April 22nd, 2024

What a great store to visit. They have many options to choose from with very low prices. I would visit there everyday if I could.

Thumbnail of user ivana87
2 reviews
1 helpful vote
November 9th, 2021

Purchasing the core invasion TV mount was a great purchase. It was very easy to follow the instructions easy to mount!… and now we have a beautiful 55" screen sitting pretty on the wall. If you are not savvy on all things handyman you're gonna find is a rubber pressure super easy to put together!

Products used:
Core innovations tv mount

Service
Value
Shipping
Returns
Quality
Thumbnail of user crossinc.tg
1 review
0 helpful votes
December 24th, 2023

I would like to Thank Target Customer Services for making my Grandson only wish for Christmas come true. I called customer services about an order I placed on 12/15/23 which was supposed to arrive on 12/20/23. The order did not arrive on the 20th so I called on 12/21/23 and a customer service representative was so professional and compassionate, she made sure I received my refund so I could reorder a gift for my Grandson. Thank you Target for standing behind your orders! My Grandson received his Sky Viper Vector Performance Stunt Jet the next day from Target. I am going to Pay It Forward and Donate the Sky Viper Vector Performance Stunt Jet that I reordered. My lesson from this is: Be Kind to People when you talk to them, they are just doing their Job! Thank You Target!

Tip for consumers:
Excellent Customer Services! Thank You!

Products used:
Sky Viper Vector Performance Stunt Jet
Qty: 1

Service
Value
Shipping
Thumbnail of user richardr2844
4 reviews
0 helpful votes
June 17th, 2022

Great store! Third order and everything is clear and fast. Received my order today and it is a gorgeous piece of art! A delight from the box to the stand!

Thumbnail of user kristend64
4 reviews
4 helpful votes
July 18th, 2022
Verified purchase

Target's online platform is easy to use (especially if you have the app). They offer free shipping at a low minimum of $35. Very easy to meet that! Their shipping time is super fast, sometimes faster than prime delivery. I use Target for grocery, clothing, toys (birthday party gifts needed last minute!), it's been a lifesaver! The business and customer service team are above average, they have online chat to help with any issues or concerns.

Tip for consumers:
Add your cart to $35 for free shipping and look out for promo codes.

Products used:
Everything!

Service
Value
Shipping
Returns
Quality
Thumbnail of user killthestar777
3 reviews
4 helpful votes
October 7th, 2023
Verified purchase

Biggest disrespect from the company ever. I can't save my card in this app because their system says that my name contains profanity.
BIGGEST disrespect and ignorance of company that is xenophobic and doe't know about existing other languages and treat their customers with disrespect.

Thumbnail of user tiffanym157
9 reviews
10 helpful votes
March 27th, 2022
Verified purchase

When it comes to everyday deals, Target.com (or the Target app) is definitely the place to shop with many Target Circle offers, promos and Target Redcard perks. It's a one stop shop for all of my family's needs from personal care, to home decor to apparel and groceries. I also love the two-day shipping on selected products which allows my items to arrive faster and it's one of the best retailers to shop for nice kid-friendly clothing for my 4 year-old.

Products used:
Haircare products, skincare products, household products.

Service
Value
Shipping
Returns
Quality
Thumbnail of user tonis411
1 review
0 helpful votes
July 9th, 2022
Verified purchase

Your FANTASTIC Employee, Mr. Anh, in the "Tech Center", was extremely professional‼ He explained the plug I needed and answered my questions very patiently. I got exactly what I needed and at a good price because of his assistance‼ Thank you, Target, for having such a valuable Employee‼

Thumbnail of user trinit
2 reviews
3 helpful votes
January 5th, 2021

So there was this guy named kean he's an employee he really helped me when I needed it and I am super thankful for that also this store Got some great prices you guys rock lol

Tip for consumers:
they have great services and their employees are sweet!!!!!!!! they were really helpful

Products used:
A necklace and candy lol

Service
Value
Shipping
Returns
Quality
Thumbnail of user philk110
3 reviews
6 helpful votes
May 25th, 2020

Ordered two items online, only one showed up and I was not happy about the quality. Called and spoke to a nice woman who was very understanding and apologetic. Gave me a full refund.

Thumbnail of user keitht159
1 review
16 helpful votes
April 29th, 2020

Bought a NETGEAR C3700v2 cable modem/router for less than I was paying for my annual rental of my cable providers modem. This device is easy to hook up. And it is able to give me 130 MB per second in Wi-Fi mode. Download in about 10 to 15 MB per second upload. Toughest thing was getting cable company tech-support to get it going. I am pleading with you to make sure you ensure the modem you're purchasing is compatible currently compatible with your cable provider. Or you will be frustrated. I learned way too much about docs is 3.0 3.1 and Internet package compatibility with different routers yesterday. I hope this helps people this is a great router Wi-Fi combo and again it's cheaper than a yearly rental of my cable modem.

Thumbnail of user hollier19
4 reviews
2 helpful votes
May 5th, 2023

I had to make an online purchase return - my experience with the target customer service was good, very helpful, fast and very accommodating to my situation!
Exceptional Customer Service!
Thank you!

Products used:
Shoes, sports bras, down feather pillows, everything but one item and they refunded me for that item.

Service
Value
Shipping
Returns
Quality
Thumbnail of user geraldineb181
4 reviews
1 helpful vote
June 10th, 2022

Great! This is not my first time ordering - everything comes on time, well packaged, information on the movement of the order is tracked. I am satisfied, I recommend it.

Thumbnail of user jestl
1 review
0 helpful votes
June 9th, 2021

I went to officemax today to get some printing done and i brought my sheet i needed copied and the lady/girl just pointed to the copy machine and moved her head. Like over there.
Ok i understand i go to the copy machine and use a credit card. The 3 employees were just chatting and i felt like i interupted them. Then i went t whole foods and the cashier just rang me up and talked to the bagger... but she did ask me if i wanted my reciept. Went to 2 other stores and pretty much the same thing. But then i went to target and i was greeted twice as i walked in and i was told very precisely where to find what i was looking for and when i got there the guy really helped me out and explained things to me so i understood how to use
What i was buying. Now i am not upset with the other stores workers I am just saying when i compare my experiences i had shopping today, Target was light years ahead of the rest on customer service! T rarely go to target but someone bought me a gift card so i went there. But forsure i will shop there wheneveer i need something that i can find there!
Maybe that is shy the stock has gone to the stars!

Service
Thumbnail of user fredd245
1 review
2 helpful votes
July 7th, 2022

Target is an excellent company. They are very customer experience focused. There's literally something for everyone, from trendy clothes, must have decore, toys, makeup, groceries... you name it, they got it. Oh and let's not forget the on-site Starbucks. The stores are always clean and nicely presented. The flow of the store is perfect! You literally will walk in and browse through everything. Which is probably why I always spend so much money every time I visit a Target.

Service
Value
Shipping
Returns
Quality
Thumbnail of user trishaa17
1 review
1 helpful vote
January 1st, 2020

My bill was paid in full didn't receive a receipt, I called twice in November no one took my case seriously saying they would get back to me and no one did my card was put on hold couldn't use it I already discarded target card & will take my business to Walmart. Thank God for miss Dianne who finally was able to see the transaction a month later that all the other representatives could not see because of their incompetence & lack of concern all they was good at is just transferring me to one rep to another I spoke to 5 people before I actually got someone who knew what needed to be done.

Thumbnail of user tinalouisel
17 reviews
104 helpful votes
August 18th, 2018

I purchase all different types of categories from this retailer. From health & beauty supplies to home decor.

My online experience has also been exceptional. I've had to contact their customer service regarding a purchase that didn't arrive on time, and they immediately sent me another and told me to just keep the first order "on them" for my inconvenience when it did come in. I received both orders at the same time.

Very happy with their products and high level of customer service. Very highly recommended!

Thumbnail of user kathyr1102
1 review
0 helpful votes
February 15th, 2023

I love being able to get target gift cards. I usually use them to buy Thanksgiving dinner...well most of the stuff. So I try to save until November.

Thumbnail of user sueva94
2 reviews
0 helpful votes
March 15th, 2023
Verified purchase

I am constantly buying things to test out or try from target. I would say i am an impulse buyer.
However, recently, i had purchased a gift from target to get delivered to my friends house for their birthday. I dont know what happened but they never recieved the item even though it said it was delivered.

I used target.com customer service and live chatted them. Once i told them my situation, they quickly offered either a replacement to be sent or a refund!

There was no hassle, and they were super understanding of the situation. It took a total of 5 minutes to get it resolved. They even upgraded my shipping to 2 days so that it would get there in time.

Products used:
ankle weights

Service
Value
Shipping
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Thumbnail of user realitywomanj
1 review
0 helpful votes
December 21st, 2022

A joke to get a Target Credit Card. Target had a special, n I have a credit score of 840, Have no debt. I didn't need this card but the special was a decent one n it was Christmas. Granted had a Target card before, just dont believe in stores credit cards. Thought use it once n be done. Target had me jumping through hoops, because I have a alert on my credit. Everyone should have some protection on their information. Target wanted me to mail all my secured information. I declined this card, I don't trust the US Mail at all. Dont do it. Be smart stay away from Target Credit Card/stores; if you can't pay it in full. What's the interest rate 29%.

Thumbnail of user grovec1
5 reviews
1 helpful vote
May 12th, 2021

It is nice and i would like to say my two fav shopping online or there is target and amazon they are very helpful but amazon is better go get an amazon account

Thumbnail of user wongs15
2 reviews
0 helpful votes
December 10th, 2021

Me and my son went to target to get my 3090 and it was amazing this women tried to steal it form me so i called the cops and they arrested her and i got my 3090 back so im good right now and thx for target getting the things i wanted

Tip for consumers:
got to target and it will be amazing dont listent to maria

Products used:
3090 ti

Service
Value
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Thumbnail of user zeidar
3 reviews
0 helpful votes
April 20th, 2023

Target is out doing Walmart, Amazon and others in its great customer service plus discounts for using their store cards. They care!

Products used:
All products. Free shipping if you get store card

Service
Value
Shipping
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Thumbnail of user maxl126
3 reviews
6 helpful votes
November 27th, 2020

I honestly don't get all the negative reviews. I think they're great. I love being able to order online and pick up within hours. The stores are always too packed for my liking with COVID going on. Haven't had any issues with my orders - pick up or delivered. I can get most of my essential household goods at Target.

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