• Target

2018 CUSTOMER CHOICE AWARD

Target

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Target has a rating of 3.06 stars from 2,001 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Target most frequently mention free shipping, red card, and good quality. Target ranks 1st among Department Store sites.

  • Service
    244
  • Value
    217
  • Shipping
    178
  • Returns
    166
  • Quality
    190
Positive reviews (last 12 months): 20.8%
Positive
15
Neutral
1
Negative
56
69
See all photos

What reviewers want you to know

Positive highlights

  • I would like to Thank Target Customer Services for making my Grandson only wish for Christmas come true.
  • I love Target from Bellingham, but sometimes I prefer to go to the one north of Seattle.
  • 2018 Customer Choice Winner

Critical highlights

  • I'm looking forward to get outside after being sick to spend the two gift cards
  • I will never buy anything from target ever again now I have to wait for the pending charges to drop off my credit card.
  • Never have I had this issue at any other target store this is ridiculous
How would you rate Target?
Top Positive Review

“Normal”

Rida A.
3/23/24

Target is my favorite one-stop shop for everything from groceries to home decor to clothing. The store layout is well-organized, making it easy to find what I need, and the prices are competitive. I also appreciate Target's commitment to sustainability and their diverse range of products. Whether I'm stocking up on essentials or treating myself to something special, Target always delivers.

Top Critical Review

“Not Knowledgeable, Unprofessional Customer Service”

Wayne C.
2/8/24

I tried to make a PayPal payment but received errors. I called PayPal and they said there was no issue with my account, I understood. I paid for an order using PayPal earlier today and for other orders lately and there were no PayPal payment issues. I then called Target and spoke to a woman who thought it was a PayPal account issue. She couldn't understand that the problem was with their OWN website. I asked to speak to a manager or supervisor and then I was disconnected. I called again and asked to speak to a manager or supervisor but was told basically she couldn't transfer me and or there was no one to transfer me to. She also could not understand that the errors were because of their OWN website after telling her multiple times that there was no problem ordering an item earlier today and also at other times too lately, I believe I may have said using PayPal. Finally, I disconnected the call.

Reviews (2,001)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (267) gift card (84) credit card (47) target store (61) love target (106) delivery date (12)
Thumbnail of user sharont1674
1 review
1 helpful vote
December 15th, 2023

I cancelled my Red Card and asked them to remove all of my personal data from their computers. It took awhile, but the agent finally spoke with someone and was able to comply. There stand on homosexuality is blatant and immoral--even having kid's clothes and the kid's section in rainbow colors is disgusting.

Thumbnail of user papig8
2 reviews
1 helpful vote
March 6th, 2024

I used to buy here, that is why I got their credit card in the first place. I bought a hand vac that would never charge properly. I tried another and had the same issue.

Service
Value
Quality
Thumbnail of user leahv83
1 review
0 helpful votes
December 12th, 2022

Fatass $#*! should focus her on her diet instead of others what do you mean i am not paying for my things i obviously am stupid as $#*! with caca attitude stop staring at me ugly $#*!

Service
Value
Shipping
Returns
Quality
Thumbnail of user beckettm5
8 reviews
2 helpful votes
March 26th, 2023

FRIDAY NIGHT, 3/24/2023, AT THE TARGET STORE, ******* WEYBURN AVE., LOS ANGELES, CA *******. A BLACK MALE EMPLOYEE BEHIND THE GUEST SERVICES COUNTER WAS HORRIBLY RUDE, INEXPLICABLY REFUSING TO HELP ME. GUEST SERVICES! HELLO?! I REPEATEDLY ASKED THE JERK WHY HE WOULDN'T HELP ME, AND HE SAID HE COULDN'T. WHY?! WHY?! WHY?! A GUEST SERVICES EMPLOYEE WOULD NOT HELP A GUEST! AS AN IDENTIFIER, HE HAS A BLACK, VERTICAL, THICK, TATTOO STRIP ON HIS FOREHEAD. I TOLD NICE TRAINER JUAN ABOUT THE RUDE-$#*! EMPLOYEE WHO SHOULD NOT EVEN WORK THERE ANYMORE!I

WEEKS AGO I WROTE THAT I WAS SO GRATEFUL TO EMPLOYEE BRIANNA FOR FINDING MY CREDIT CARD WALLET THAT I ACCIDENTALLY DROPPED IN THE STORE ON THURSDAY, MARCH 2,2023. I WAS SO UPSET, BUT THEN BRIANNA SAVED ME. THANK YOU, BRIANNA!

But this Target has no dog leashes in stock, so I had to buy one somewhere else.

And a pink-haired female employee at self-checkout is harshly rude.

PREVIOUSLY I WROTE...

Employee LANGSTON was extremely nice and helpful to me.

Service
Value
Returns
Quality
Thumbnail of user quintonw22
1 review
0 helpful votes
January 6th, 2022

IMS is not updated in real time to reflect actual stock in the store, which is absolutely insane to me. Changes in current orders are not emailed to the customer in a timely manner, takes about 24 hours for the automated system to send the email which at that point you've already gone out of your way to figure out what's going on with your order.

Stay away from Target's online ordering if you value your time. It will be wasted, guaranteed.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeanatae32
1 review
0 helpful votes
August 30th, 2023

I just recently purchased my 2nd tube of lume cream deodorant and noticed that the tube is smaller that my initial purchased. The price is still the same but the size went from 3.0 to 2.2 net wt. Shame on you.

Products used:
Lume Cream Deodorant

Value
Quality
Thumbnail of user jayf422
1 review
0 helpful votes
March 6th, 2021

Went for dry cat food today at Target and found the price on a 30lb bag had gone up $6 from $19 to $25 since last week. Bummer, but no problem - they offered a buy two and get a $5 gift card back. I purchased two bags and asked for masks, got iunstructions from polite staff on where to find them, but left with out them. Got lost in store- my fault. At checkout, could not get the deal advertised with the gift card, so ended up leaving unhappy. Staff made an attempt to help, but they were busy. Check around before shopping, don't make the mistakes I did. Next time I will shop local QFC or Amazon for similar less priced items. Sorry target - I tried Sat. March 6th 2021

Tip for consumers:
1st time using site

Products used:
cat food meyow mix 30lbs

Service
Value
Quality
Thumbnail of user leef428
3 reviews
0 helpful votes
December 17th, 2022

Went to Target in Lewisville this evening and bought six items. Of the six items, only the fresh chicken rang up as the marked price. Eggs were about $2.00 more at the register than their marked price. Yogurt was more than 50 cents higher than the marked price and some frozen chicken I purchased was almost $2.00 more than the posted price. Corporations are definitely taking advantage of "inflation" to raise prices ridiculously high and continue to use bait and switch techniques to overcharge you. Truly sad when you go to buy groceries and you have no idea what the price of the items are going to be since the prices on the shelf aren't even close to being correct.

Tip for consumers:
ABSOLUTELY DO NOT TRUST the prices on the shelf. 5 of the 6 items I purchased weren't even close.

Products used:
Two packs of yogurt, Tyson's blackened chicken (frozen), 18 pack of eggs, mouthwash, and pack of fresh chicken.

Value
Quality
Thumbnail of user wendis46
2 reviews
0 helpful votes
March 24th, 2022

I have always loved target but I am done. First problem was I had returned and item by mail and didn't receive a refund after it was received. This is system glitch that had happened before. I talked to a very rude customer service rep. I asked them if they understood WMS and what I was talking about. He took it as an insult, cussed and me then my returned was denied a hour later. I am not finished with this issue and plan to take it further.
A few days ago I used my target circle money on an online order. Before it shipped I cancelled the item. I wrote a customer service rep and asked why the full amount of the reward was not used on the item left. He was nice and said the remainder would be in my account in 24 hours. It has been a bit longer so I wrote customer crevice again. I had screen shot the whole conversation and sent it to this rep. I also wrote her what had happened. She said no that it was my problem and a miscommunication. The screenshots show it was not a miscommunication. It is only $12.00 but I am over it. I known there is a shortage of finding people to work. Target is lucky because they have one last customer.

Service
Returns
Thumbnail of user disgruntledc36
1 review
1 helpful vote
August 27th, 2023

Be prepared to do the job yourself, as with Dollar General and Walmart. I must insist on compensation and benefits.

Thumbnail of user dawnb474
1 review
0 helpful votes
July 8th, 2020

Very disappointed. I don't normally shop at Target but I saw online a white kitchen step pedal trash can exactly what I was looking for. When it was delivered, UPS stuck it in by back enclosed porch. All my deliveries I ever get are left on my front step on my welcome mat. The box was damaged a bit and I noticed the packing tape was short and not taped all the way around. When I opened it the trash can was upside down with no Styrofoam keeping it in place, plus there was no lid. I went to my local target store to see what they could do for me and I brought it in its delivery box. I told the girl I needed the top to it and wanted to keep it. She ignored me and took the barcode on my cellphone and scanned it for a refund. She wasn't listening to me. I showed her the receipt on the phone cause that's what they told me to do over the phone when I bring it in. A clerk there from return department walked over to the isle the trash cans were and there was my lid. It was missing the trash can. I had the trash can but the lid was at the store on the shelf, very strange. I told the lady at the return desk what happened she offered no apology or a possible explanation. I said I wanted to make a complaint. Anyway I got my lid and trash can and I love the trash can just not the UPS delivery of it or the customer service at the Enfield store.

Thumbnail of user faithh95
2 reviews
0 helpful votes
December 14th, 2020

While online looking to place an order for women's jewelry, I was not given the option for shipping. On each item it only gave the option to pick up in store. NOW with COVID numbers up across the country, I would think there would be the option for delivery. When I called customer service the rep was so uninterested, did not try to find another method for me to receive the items I wanted and then hung up on me while I was asking for any other option.
I have had several issues with Target online and this was NO different! I also asked the rep if I cannot pick it up in the store and the items are "NOT eligible" for shipping, HOW am I supposed to purchase & receive the items?!
NEVER use Target.com OR Targetredcard for ANY assistance or help with your online purchases! Your frustration, like mine does not matter to them, nor do they care if they have your business!

Thumbnail of user edir4
2 reviews
4 helpful votes
December 13th, 2021

Most of target review same as amazon brand is fake also Walmart using same method to get positive ratings, they removing the 1 stars reviews,

Thumbnail of user briank1751
1 review
1 helpful vote
April 1st, 2022

Everything in box damaged. Shipping is never adequately protected. Boxes are way too big and flimsy! Never is there any packing.

Tip for consumers:
Order anything that you care about from another supplier.

Products used:
Chips were smashed cookies have been obliterated in the past. Canned fruits and vegetables have been smashed in the past did not receive a refund last time. Doubt if I will be able to get one this time. I need to learn how to ship products if they’re going to stay in this business.

Service
Value
Shipping
Returns
Quality
Thumbnail of user williamb4784
1 review
0 helpful votes
October 15th, 2022

Placed items in cart. Setup to pick up. Will not allow purchase. Get circle with slash cursor. Attempted useless customer service. No help.

Thumbnail of user georgel1047
2 reviews
7 helpful votes
April 12th, 2022

I placed an order online and received a different item. I haven't gotten any email notifications about the refund that I am still waiting for. I will not order same day delivery again and I definitely would not recommend it. Terrible shopping experience at target.

Tip for consumers:
I won’t be ordering from target online again

Service
Value
Shipping
Returns
Quality
Thumbnail of user erink453
1 review
0 helpful votes
August 2nd, 2022

Target charged me twice for the"free promotional gift card" when I purchased items required for the gift cards. They never said on the site this would happen and after wasting an hour on the phone with individuals who were very hard to understand they mentioned they were having a lot of complaints. Yes! Cheating people leads to this! Never thought I'd say this but I'll shop at Walmart!

Service
Value
Thumbnail of user annak1229
1 review
1 helpful vote
September 4th, 2022
Verified purchase

The self-checkout process at Target is complicated and deceiving. After making our purchases a window asked us to select a target card to make our purchase or sign up for a card. When we hit the 'X' to close the window, it went away but the balance was $0.00, alluding that the purchase was cancelled. I hit the try again button on the bottom of the screen and that same box came up. Finally, I looked at the card reader and saw that there was a 'No Thanks' button. I pushed that and completed my purchase.
We have a lot of migrants and young people who shop at target. It made me wonder how many unsuspecting customers signed up for the card not knowing that they do not have to. I felt bad for the cashier having to deal with rude and frustrated customers as well. Target, please stop peddling your card and go back to be being customer centric.

Thumbnail of user jjt14
3 reviews
9 helpful votes
April 3rd, 2022

In today's digital age, it shocks me that target is behind. They are only one upgrade from Walmart. Ever heard of digital receipt? Of course the machine gets stuck tonight and could not give me a receipt. Horrible. Secondly, the card option on the screen just says card with the target gift card icon. No they do not take debit or Visa or Mc. Just the target gift card. See how that could be confusing. Its sad. Maybe bed bath and beyond is better...

Thumbnail of user jennifero1089
1 review
0 helpful votes
June 12th, 2022

I go to target a lot. Close to home. And my cashier i usually see is not working. A few more trips in I ask another worker wheres Devin. He got released from his job for not going above their standards. I thought he was a really nice gentleman. Walmart has great prices there too. Gonna stay clear for now.

Tip for consumers:
Easy to use, but the corporate letting go of made me angry.

Products used:
I was buying essentials.

Service
Value
Quality
Thumbnail of user janem395
1 review
0 helpful votes
June 21st, 2019

Put a selection on the order pages that would notify the recipient that they have a gift. This would help save time putting info. Which the Target registry already has available... saves errors etc. This is necessary when ordering gifts from another state or local etc. One service I use even attaches a gift card. I just tried to order a present but now have to wait for info. On the recipient to complete order... I had this happen years ago w/ target and at that time the recipient had problems getting the present. The ordering pages need updating to simplify them. I will not use this registry again unless this done. Too much hassle. I have shopped at Target a lot for many years and will still do so... I just wish they would get their act together so they can compete w/ walley world and others

Thumbnail of user graceg293
1 review
0 helpful votes
February 21st, 2022

The stores are very messy. So many things out of place. And I think it's ridiculous that their online doesn't ship jeans. You can buy almost anything you want online and have it shipped to your house but not jeans from target.

Service
Value
Shipping
Returns
Quality
Thumbnail of user vicp41
1 review
0 helpful votes
December 2nd, 2022
Verified purchase

I purchased a hoodie. The fabric is cotton, and recycled polyester. It picks up lint and hair from all over the place. I get it cleaned, wear it out, come home, and there is all kinds of stuff on it. Be careful. (order #*******526!)

Thumbnail of user edwarde21
5 reviews
4 helpful votes
July 10th, 2017

A friend likes some of the craft items at Target, so since I work right next door to an Urban Target, I'd get what she wanted. Out of her list of about 15 I found one item. They seem to discontinue items after they sell out and don't replace them with a similar product. I noticed that in other areas-no restocking. Just empty shelves.

Thumbnail of user kateu36
1 review
2 helpful votes
January 2nd, 2023

I received a gift for Christmas which i did not need. So upon returning the item and just get a store gift card they informed me that I cannot return any additional items for the remainder of the year, until 2024. There is a $100 cap on returns. I just reminded me again why I never shop at this place.

Products used:
cosmetics

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Free two-day shipping for hundreds of thousands of items on orders of $35+ or free same-day store pick-up, plus free and easy returns. Save 5% every day with your Target REDcard.

How do I know I can trust these reviews about Target?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Target?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business