• TapsUK

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Overview

TapsUK has a rating of 3.94 stars from 51 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TapsUK most frequently mention customer service, and good price. TapsUK ranks 33rd among Home Appliances sites.

  • Service
    12
  • Value
    12
  • Shipping
    12
  • Returns
    11
  • Quality
    10
See all photos
How would you rate TapsUK?
Top Positive Review

“Great customer service”

Chris M.
3/11/22

Great customer service- quick responses, friendly and kept me updated when my item was delayed from the supplier. Fast delivery when it did become available.

Top Critical Review

“Received Used Item. Bad customer service. AVOID”

Bill B.
2/27/21

Bought 2 taps from them, didn't dispatch at first, I called them and was told to wait for a month or 2, which is acceptable, as long as the items are ok (guess what, they are not!). The items arrived with nasty sockets, which had rust, old solder marks and dirt. Called them for a return and refund. They try to fool me that this is normal and pretend to contact the manufacturer and make excuses. After 3,4 calls I gave up (they dont respond to emails btw), and I have to open a disbute via paypal. Paypal forced them to provide return service, but they didnt refund even when returning is done. Paypal finally gave the refund when disbute time ends. Cant imagine how much time is wasted over this nounsense company and no words can express my anger. AVOID at all costs.

Reviews (51)

Rating

Timeframe

Other

Thumbnail of user carriew338
1 review
0 helpful votes
January 15th, 2022

I ordered a Blanco Daras mixer tap, it was described accurately and arrived promptly. Good price as well!

Service
Value
Shipping
Returns
Thumbnail of user harryw256
1 review
0 helpful votes
November 10th, 2021

Very good clear communications, delivered exactly when agreed helpful and friendly staff. Most recommended.

Service
Value
Shipping
Returns
Quality
Thumbnail of user harrisons23
1 review
1 helpful vote
January 11th, 2013

Good website easy to navigate and plenty of product choice, very competitive prices, delivered on time and in perfect condition. In a word "excellent"

Thumbnail of user kelseys3
1 review
9 helpful votes
October 31st, 2012

After looking all over internet i found the bath we where looking for on tapsuk.com, clicked add to basket, check out, and a few days latter it arrived all in relevant delivery times. Now fitted, and used :)

Thumbnail of user alfonsof4
1 review
2 helpful votes
January 15th, 2013

Ordered as best price for item that I could find. Very pleased with transaction. Carriage process was quick and efficient.

Thumbnail of user ashleyw10
1 review
1 helpful vote
January 1st, 2013

Very good price and delivery was really quick. They had sent the wrong riser rail. After one phone call they apologized and sent the correct one the following day.

Thumbnail of user lewisb9
1 review
1 helpful vote
October 9th, 2012

A good service that provided value for money Quick response and dispatch of product Good price, quick delivery. Fab

Thumbnail of user jenkinse
1 review
1 helpful vote
November 14th, 2014

Taps are excellent quality and at a very good price. Would recommend to others.

Thumbnail of user scarletth
1 review
1 helpful vote
Thumbnail of user jaydend3
1 review
1 helpful vote
Thumbnail of user ameliaw
1 review
1 helpful vote
Thumbnail of user faitha
1 review
2 helpful votes
October 8th, 2012

Probably the best delivery service I have ever received. The sink I purchased is fantastic and compared to other retailers offering the same item cheaper by up to £100!

Thumbnail of user adamr18
1 review
1 helpful vote
October 9th, 2012

Ordered taps on the Thursday over the phone, Brian was very helpful, they were out of stock, but he managed to get the set of kitchen taps I wanted to me by the Monday.

Thumbnail of user florenceb7
1 review
2 helpful votes
October 31st, 2014

I inadvertently ordered the wrong colour but the delivery was caught in time and the order corrected very promptly without the slightest hint of criticism of my error. Delivery was exactly as promised.

Thumbnail of user theoo2
1 review
1 helpful vote
October 8th, 2012

Easy to navigate web site to find competitively priced product.

Thumbnail of user ryank13
1 review
2 helpful votes
Thumbnail of user joshuah9
1 review
1 helpful vote
October 12th, 2012

Everything worked well and the information was presented clearly so we knew what to expect.

Thumbnail of user evier1
1 review
2 helpful votes
Thumbnail of user georgem41
1 review
1 helpful vote
Thumbnail of user williaml22
1 review
1 helpful vote
Thumbnail of user emmag8
1 review
1 helpful vote
Thumbnail of user alexanderf7
1 review
1 helpful vote

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About the business

Taps UK - Top quality, Great value bathroom and kitchen sinks and taps from leading brands including Rangemaster, Astracast, Astini, Franke.

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