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Taobao has a rating of 1.45 stars from 66 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Taobao most frequently mention customer service problems. Taobao ranks 393rd among General Apparel sites.
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I had a very nice purchasing experience in taobao, since all the items here are below the market price with good quality and the delivery time was faster than expected. Several payment methods are allowed, much easier and faster to get your refund once you returned items within 7 days. It is really a trusted website.
Absolutely appalled by platform's unwilling to punish criminals, including behaviors 1. Sending empty parcel 2. Counterfeiting video evidence 4. Cuss words etched inside parcel with packaging knife and 5. Defective and not as described product from the same seller in another order. 64000 CNY was the order amount. I strongly advise against interacting with this platform, and I am closing my account despite being more than 6 years with this platform!
Taobao is a great website if you buy in mainland China and get it there, although once I got sent the wrong size shirt but they gave me 2 yuan as an apology, (this was when I was in China) using taobao is probably not very helpful if you live overseas... Its probably better to get relatives or friends to buy it in China and give it to you the next time you visit them
All the online stores of this type are quite the same - its always a matter of chance whether you get your item or not. Ofcourse you get what you ordered most of the time but as for my personal experience - its 90/10, sometimes something happens and you get nothing. Unfortunately disputes are not the sure way to get your money back..
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Taobao, founded by the Alibaba Group, is a shopping marketplace based in China that facilitates transactions between consumers and sellers.
