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Taobao has a rating of 1.45 stars from 66 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Taobao most frequently mention customer service problems. Taobao ranks 393rd among General Apparel sites.
This company does not typically respond to reviews
I had a very nice purchasing experience in taobao, since all the items here are below the market price with good quality and the delivery time was faster than expected. Several payment methods are allowed, much easier and faster to get your refund once you returned items within 7 days. It is really a trusted website.
Absolutely appalled by platform's unwilling to punish criminals, including behaviors 1. Sending empty parcel 2. Counterfeiting video evidence 4. Cuss words etched inside parcel with packaging knife and 5. Defective and not as described product from the same seller in another order. 64000 CNY was the order amount. I strongly advise against interacting with this platform, and I am closing my account despite being more than 6 years with this platform!
Tried to use it for my dropshipping business but it is not easy to use and support was bad.
They need lots to improve
I have ordered from Taobao for the last two years. Shirts. Shoes. Trousers. Jeans. Electrical appliances. Food. Etc. I give two stars because I've had some things just not arrive. Where are they? No one knows. Not Taobao. Not the China post. Not the delivery company. Not the manufacturer. Just not show up. But some things did arrive in a timely manner. Clothing in China is a guessing game. Shoe sizes the same. Some of my shirts are 6XL, and some are 3XL. To preface that, I should say in the U.S.A. I wear an XL. The quality is $#*! mostly. My shoes I buy now in Macao or HK. Shirts in Macao or HK. Trousers, well for the most part they are decent enough, but I can get them locally. Really Taobao is only for those who live in the suburbs or less developed areas and don't have access to malls or shopping centers.
A "lottery" - type market as all of them are. Much fraud, be careful when buying something and try not to get anything expensive.
I bought two Oakley Glasses from this Site From two different Stores.
And the i got two fake Glasses.
It was a hustle before the site refunded the money.
Tip for consumers:
Avoid any Chinese store only buy from flagship store of the brand itself.
Good if your living and shopping in China, bad if you are outside of China
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Taobao, founded by the Alibaba Group, is a shopping marketplace based in China that facilitates transactions between consumers and sellers.
