• Tanga

Tanga

Overview

Tanga has a rating of 2.36 stars from 966 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Tanga most frequently mention customer service, credit card, and poor quality problems. Tanga ranks 288th among Daily Deals sites.

  • Service
    132
  • Value
    137
  • Shipping
    134
  • Returns
    75
  • Quality
    128

This company does not typically respond to reviews

Positive reviews (last 12 months): 7.1%
Positive
1
Neutral
0
Negative
13
21
See all photos

What reviewers want you to know

Positive highlights

  • However, the Tanga Customer Service was very prompt and helpful with my return.

Critical highlights

  • I've asked for a return label and have offered to send it back but that gets ignored.
How would you rate Tanga?
Top Positive Review

“My first time ordering”

L J.
11/28/23

Revision, I am very satisfied as I was given a refund from Tanga for this jacket. Thank you. Saw a very cute Lavender teddy bear jacket. It looked so nice and looked like it would at least be somewhat warm. Well, it arrived yesterday. It was jammed into a 10" plastic wrap. It was light as a feather, my first clue. It was Lavender but it was so thin, no type of lining at all and the cuffs and bottom band is so thin and cheap, no elastic. The zipper doesn't look too sturdy either. Pure junk and a waste of $25. I don't have a computer to print a return label and don't want to pay shipping to return it, so I know I'm stuck with it. First and last time ordering. A picture isn't going to help because it won't show any of the above.

Top Critical Review

“Product not delivered”

bob b.
11/24/23

Customer service totally unresponsive. The Tanga promise If you ever have problems with your order, we'll do everything we can to make it right. As a small company, we aim to treat you like family. We know we're in business because of you. Good luck - they put it all on you to resolve delivery problems

Reviews (966)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (153) return label (13)
Thumbnail of user john.z
1 review
2 helpful votes
November 9th, 2023

They sell returned or "open box" items but do not disclose this to you. You find out when you receive the item

Value
Shipping
Quality
Thumbnail of user jennys43
1 review
0 helpful votes
February 1st, 2015

I have bought about 6 or 7 different items from this site. It is all JUNK. Poor quality, junk. I'm wearing a family ring I bought, for example, and it's turning my finger green... I could go on and on about the differents products. Do not recommend. One thing I bought was completely defective... had to send back. I still await my refund..

Tip for consumers:
JUNK!!!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnr5833
2 reviews
0 helpful votes
January 24th, 2023

6 emails and no response. The order was for 4 pais of womens silk socks. I don't believe they were same ones I ordered,because they didn't look like the pictures and only 2 were the correct color.

Tip for consumers:
Don't and if you do don't expect a refund.

Products used:
They were asked to supply a return shipping label twice, which are their instructions, but did not respond. The socks were supposed to be velvet, but they were not. They were acrylac. They were very stretchy and didn't feel.at all. I found the exact same socks on Temu, at least the pictures were identical, and bought 2 pair at $1.92 a pair vs Tanga's $6.99 a pair. The packages from Temu were cllearly labled made in China 100% acrylic. .

Service
Returns
Quality
Thumbnail of user gd245
1 review
20 helpful votes
April 8th, 2020

First order went without a hitch. The second time, not so much. When I called into question the authenticity of a '400 Ct 100% Cotton Sheet Set' that felt like synthetic fiber (and had no tags that stated it was), the rep was quick to mention that the item was a final sale. See pic for sloppy stitches, another reason to doubt the veracity of the advertised claim that it is made of '100% Heavy Weight Cotton'

Thumbnail of user susanr1020
2 reviews
21 helpful votes
September 3rd, 2020

I ordered two face masks and one arrived missing the backing to hold the circular filter in place. It wasn't in the bag or the box it shipped in. I've contacted Tanga service several times, but get no reply. The filter is useless with a large hold in the center.

Thumbnail of user davidm4877
1 review
1 helpful vote
February 15th, 2021

I received my order from Tanga and 2 of the 5 pack of LED night light switch plate covers didn't work. I emailed them about this and have not received a response. NEVER AGAIN

Service
Value
Shipping
Returns
Quality
Thumbnail of user thomasw190
1 review
4 helpful votes
March 2nd, 2018

I wanted to do business with a small company. But, that was a mistake. When I had a problem tracking half of my order I contacted customer service. My inquiry was ignored for 1 week. Then when they did finally reply the representative actually told me they had "been swamped" lately. As if that is an excuse for poor service. I won't be back.

Thumbnail of user frankm89
1 review
1 helpful vote
July 29th, 2015

I have bought some awesome stuff from Tanga but then I get a package wrapped in plastick, used, no warranty, missing parts and I wonder how they can flop around the board so much. There was nothing in the add suggesting that this was even a refurbished product let alone a plastic baggy purchase. I had such high hopes for Tanga, but now there just another buyer beware company!

Thumbnail of user robertb415
1 review
0 helpful votes
February 1st, 2017

I ordered some neck pads around 1/14/17. They said it shipped on 1/17/17 and it still isn't here. No excuse for that. Two other items I ordered after that have been here for awhile.

Thumbnail of user rebeccas148
2 reviews
0 helpful votes
February 14th, 2017

The website is fine. I have, as a newbie, ordered many great LOOKING products that are kind of a rip and don't look as pictured. To be fair, some were free, shipping only, so I suspected. Still the shipping costs added up

Tip for consumers:
You get what you pay for

Service
Value
Shipping
Quality
Thumbnail of user patsyk2
1 review
4 helpful votes
April 19th, 2016

I ordered 2 sets of sheets, one was sent torn. I cannot contact you, your mailbox is full. I ordered on April 5th and just went to put them on my bed, torn!

Thumbnail of user pook3
1 review
0 helpful votes
February 5th, 2015

Shipment and product is fine but the problem with payment process. When I ordered it first, order didn't go through and order same product with different company. And after 3 days i see my account, they charged me and now I have same product in two. I requested them to cancel the order before they have processed the shipment and answer was no! Not good experience!

Service
Value
Shipping
Returns
Quality
Thumbnail of user mattm66
Tanga C. – Tanga Rep

Hello Poo K,

We are sorry for any trouble with this order. It does look like this order processed successfully at time of purchase. Unfortunately, once an order is exported to be fulfilled the order can no longer be cancelled. Because we work with multiple shipping partners, once an order is exported from our system to theirs, we can no longer modify or cancel the order.

You are welcome to refuse the package and have it returned to us, or you can return it with the return information we've provided.

However, due to the confusion, I am more than happy to make the exception and email a prepaid return label so you can return this order for a full refund. Once we received your return we will issue the refund in 5 business days.

Please don't hesitate to reach out to our customer service department if you need further assistance. I will provide the contact link below:

www.tanga.com/support

Thanks,
TangaLaura
Customer Service Manager

Thumbnail of user colleenk9
1 review
4 helpful votes
July 1st, 2016

We ordered a pack of 4 beach towels from Tanga. They are definitely not "beach towels". They are they only slightly bigger than a hand towel, and the lint they produce when you wash them is enough to make 10 pillows. Never buying from them again.

Tip for consumers:
Be careful buying from Tanga

Quality
Thumbnail of user krystalt2
1 review
1 helpful vote
July 14th, 2015

I gave two stars not one because they gave me a refund for the one item I complained about. I saw this website on krazykouponlady and got really excited for silver and diamonds so cheap. I should of known it was fake. They DO NOT tell you if something is real or not. A "silver plated" earring broke my ear out in a rash because it is fake dollar tree jewelry. Best to catch a kohls sale. I wasted over 40 dollars on dollar tree fake jewelry. Note DO NOT buy jewelry from them. Maybe other online deals but my ear has a rash. Should have known better.

Thumbnail of user laurenf14
1 review
0 helpful votes
August 4th, 2015

The items I ordered from Tanga took a long time to ship, even though they took the money from my account right away. Other sites do not bill you until the item has shipped. I also received the items before I received the email with the tracking number for the items, making me feel that the company is disorganized. The items I received are cheap looking and one of the rings is missing a "stone." I feel the descriptions of the products were misleading. There are other discount sites that are better than this, which is why I rate it 2 out of 5 stars.

Thumbnail of user fridolins
2 reviews
1 helpful vote
July 2nd, 2020

Quality of the things i have purchased is really poor.
I think its comparable to the "Wish" that sells counterfeits of well known products that are horrible quality.

Thumbnail of user paulah26
5 reviews
22 helpful votes
September 30th, 2015

I've never gotten an item from jewelry to dodads, that weren't the tiniest I've ever seen or thought theyed be. I bout what I thought would be cute lunch boxes for my grand daughters an I was embarrassed to give it to them when they came to town. I just told them to play with their dolls with them or play school. But the drinking cups where regular size. I didn't understand it at all. Its like yo make it the regular size, like you'd imagine, their cutting down size to make more

Thumbnail of user nathanh41
1 review
0 helpful votes
May 24th, 2015

I ordered ear rings that the site said would be to me by mothers day. Two weeks later and with nothing to show for but a refund I was left very disappointed by CS and their minimal efforts to even give a damn. Will not continue to shop here.

Thumbnail of user cheryly22
3 reviews
15 helpful votes
March 4th, 2018

They do have some great deals, but your orders are slow to arrive! Hell, the Pony Express had them beat hands down, and yes some things are 'cheap crap". The Globe Decanter is beautiful, but it took six weeks to arrive, I ordered it for a Xmas gift, it arrived two days before Xmas, Sheesh, that was close!

Thumbnail of user lindac259
1 review
3 helpful votes
March 17th, 2017

This was my first time shopping on Tanga and I was excited about my purchase. I was disappointed when a week later some of the money was returned and I was informed that one of the item I had purchased was no longer available. It just seemed like a long time to have payed for something and to be waiting on delivery only to be told that it was no longer available.

Thumbnail of user sharid2
1 review
2 helpful votes
August 3rd, 2015

I purchased a mac book from then and I've been trying to get in touch with them have sent two emails no reply the MacBook was refurbished bout didn't say that it was dirty screws missing and had a hole beside the the usb hole been trying to reach them for a return label so I can get a refund Asap but they won't contact me it was a gift I've never been so
Embarrased in all my life instead of receiving an thank you I got pictures of the most ragged MacBook, will have to think long and hard before I even think of making another purchase from them

Thumbnail of user nitam5
6 reviews
1 helpful vote
December 28th, 2016

The last two orders " I did not Receive " I called and they said OH Well someone must have stolen it!

Don't throw your money away, your taking a risk every time you shop there.

I am so disappointed with this company!

Thumbnail of user davidd363
1 review
1 helpful vote
August 8th, 2017

Really struggling with how to communicate, I don't mind the electronic communication but seems overly difficult to get a point across.

Thumbnail of user mattm66
Tanga C. – Tanga Rep

Hi there, we are sorry you experienced poor service, please kindly contact us at service@tanga.com along with your order number so we can make it right! Thanks!

Thumbnail of user kathym71
5 reviews
1 helpful vote
October 20th, 2015

I bought a bracelet and when I got it I couldn't put it on because it was a flat bracelet that had a lobster claw clasp. It was impossible to get it latched because the bracelet kept twisting. I wanted to return it but they said I couldn't because I only paid shipping. Watch that it does not say NO RETURNS. Now I'm out $5.00 and can't wear the bracelet.

Thumbnail of user mf30
1 review
0 helpful votes
February 20th, 2015

Though I did receive a full refund for my purchase I feel that this company sells cheap products and avoids the customers. You can not find a contact number anywhere on their site so I was totally at the mercy to respond to my request for a full refund. When they did contact me to let me know they would issue the refund, they told me to keep the earrings since they were of no use to them and "You will not need to return this item and you may do with it what you wish. If it is an item that can be used for something else, go ahead! Maybe something to prop under a wobbly table?" Thanks a lot Victoria for that suggestion. I mean really, tell a customer to keep the junk and use it prop up a wobbly table. WHAT?

Tip for consumers:
I would definitely NOT order from this company. The merchandise is cheap and the customer service is below par.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mattm66
Tanga C. – Tanga Rep

Hello M F,

I hate that you received a defective product. I'm very sorry for the frustration caused!

I would love to get your order information and email address, so I can issue you a gift certificate for the trouble with the order. This will never expire, and will be available in the future should you decide to come back.

Due to high volume inquiries, we are primarily email based. We can't always get to the phone, however will return all voice mails in 24-48 hours via email.

In case you need further assistance, we will be more than happy to help! Our contact link is below:

www.tanga.com/support

Thank you,
TangaLaura
Customer Service Manager

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From the business

Tanga.com has the absolute best prices on the internet. Since 2006 we've saved our customers over $300 million! New sales every day at 7AM and 4PM PST.

Company Representative

Thumbnail of user mattm66
Tanga C.
Customer Service Manager
Typically does not respond to reviews

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