Tamar Collection

If I could give them less than one star, I would. I ordered two items which arrived and did not fit me. I contacted customer service (the only method of contact is email). They allowed my return and so my merchandise was shipped back in brand new condition with tags still on. I heard nothing from them and got no confirmation that they received my return until I asked for an update to which they responded that they will inspect and then issue a refund. A couple of weeks later, with no communication at all from them, I received a package with the items I returned. The items were WET, TAGLESS AND WORN. THIS BUSINESS IS SHADY AND THEIR CUSTOMER SERVICE IS TERRIBLE. They are refusing to refund my items and are claiming I returned them in that condition. Shame on whoever is behind this. DO NOT WASTE YOUR MONEY.

They allowed my return and so my merchandise was shipped back in brand new condition with tags still on. I heard nothing from them and got no confirmation that they received my return until I asked for an update to which they responded that they will inspect and then issue a refund. A couple of weeks later, with no communication at all from them, I received a package with the items I returned. The items were WET, TAGLESS AND WORN. THIS BUSINESS IS SHADY AND THEIR CUSTOMER SERVICE IS TERRIBLE. They are refusing to refund my items and are claiming I returned them in that condition.

I ordered one item from the Tamar Collection and when it arrived it did not look anything like the picture online. It also did not fit. There were no shipping instructions on the label for returning merchandise, other than the free shipping label. AFTER shipping my item back the same day it was received, I casually went online and came across the company's shipping procedures which requires you to contact customer service BEFORE shipping an item back. WHO does that? Any WHY aren't these instructions printed on the return shipping label. After contacting customer via email (because that is the only option) I was informed that once my package was received at their "fulfillment" center and inspected I would receive an automated email pertaining my return. Well my returned package was received on 4/15, inspected on 4/17 and per customer service would be sent to their refund processing center for confirmation between 4/28-4/29. What kind of set-up is this that it takes two weeks to process a refund on a CREDIT CARD? This is not industry best practice for online retailers... will NEVER order from this company again.

Let me start by saying that I'm the girl who writes positive and negative reviews so please trust my objectivity. This Tamar Collection website is poorly organized as the navigation coding is flawed, and the items advertised are inaccurately described. The sizes, dimensions, and quality is subpar and completely untrue. I purchased shoes. The heel size, dimensions and overall shoe size was absolutely incorrect. I wear a size 8, the shoe I received was clearly a size 7 (yes, I actually measured the shoe) but somehow described as a size 8. The heel size stated was 4in and above, when the heel was actually 2.5 in. The shoe is not a platform so measuring the heel is effortless.

There is no customer service call in number so I sent an email inquiry on the website, as instructed online, just to receive the generic "Business hours are 9am- 5pm EST, someone will return your message shortly" email reply.
After 48 hours, I received what can only be determined as the most offensive, rude and personal email from their customer service. The tone basically said, "you pay for what you get so don't expect anything of quality." and then copied and pasted their return policy instructions from their website. Oddly enough, I was seeking an exchange, seeing as though the website offered additional sizes in currently in stock. However, it became a series of emails from their customer service dept refusing a refund or exchange, oddly enough defying their own policy of accepting returns within 30 days.

In all of my shopping experience (and I'm avid) never have I experienced a series of communications from a company refusing to issue a refund on an un-used item with a receipt within one week of purchase, but rather engage in a written argument back and forth. Additionally, I'm the customer who purchased many items previously on record, therefore typically viewed as a "valued customer".

Bottomline: the clothing and shoes are cheap. Cheap prices, cheap quality, lackluster cheap customer service. The photos on the site are airbrushed or photoshopped and based on my experience, the other reviews sound true. I would NOT recommend buying anything on this site.