• Talbots

Talbots

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Overview

Talbots has a rating of 1.56 stars from 162 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Talbots most frequently mention customer service, credit card, and free shipping problems. Talbots ranks 2254th among Women's Clothing sites.

  • Service
    45
  • Value
    38
  • Shipping
    32
  • Returns
    29
  • Quality
    30
Positive reviews (last 12 months): 9.5%
Positive
2
Neutral
2
Negative
17
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I spoke to "Yvonne", a customer service rep online and was informed this item was cancelled.
How would you rate Talbots?
Top Positive Review

“Happy shopper!”

Joyce K.
9/13/23

Store 335 September 8,23 all clerks were helpful! Abby waited on me great customer service genuine clerk! I really like this store its product and much appreciated the service! For some reason could not do survey online so I am On this site! Thankyou for everything service kindness, product and hours of availability! Joyce trans.6136

Top Critical Review

“One Star because I can't give 0”

nonya b.
1/8/24

I am going to try contacting the State's Attorney Generals office. I had an issue with a car company and that worked well. At this point I just want my money back.

Reviews (162)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (44)
Thumbnail of user joycek661
1 review
1 helpful vote
September 13th, 2023

Store 335 September 8,23 all clerks were helpful! Abby waited on me great customer service genuine clerk! I really like this store its product and much appreciated the service! For some reason could not do survey online so I am
On this site! Thankyou for everything service kindness, product and hours of availability! Joyce trans.6136

Tip for consumers:
No

Products used:
Clothes

Service
Value
Shipping
Returns
Quality
Thumbnail of user audreys405
1 review
2 helpful votes
October 9th, 2021
Verified purchase

I have purchased clothing from Talbots since 1994. While I worked their suits were perfect for my pharmaceutical sales job; after I retired their causal clothing was durable, well made and worth the extra dollars. I hope they stay in business, nothing fits as well as a Talbots cotton T shirt and a pair of jeans; shoes sizes have remained constant and are well made. I have things from Talbots that are 20 years old and still look great.

Service
Value
Shipping
Thumbnail of user lynnd658
1 review
0 helpful votes
March 5th, 2023

I had exhausted all efforts in finding appropriate clothes for a funeral I had to attend the following day. Just at closing I sneaked into Talbots Factory Store in Manchester, VT, where I was helped by Joyce. She had supreme people skills & knew the inventory well. Within 15 min. I walked out of the store completely set with a beautiful, versatile outfit that I can wear many times more. Joyce has, "the stuff," that all customer service reps should have. She was extremely patient, but professional at all times. I am very lucky to have found Joyce right in my time of need. She is a top-notch asset to Talbots, & deserves to be highly acknowledged! Because of Joyce, I will return to this store again & again. She is a 5-Star employee!

Tip for consumers:
Go to Talbots Factory in Manchester, VT, & ask for Joyce!

Products used:
Blazer & dress pants…

Service
Value
Quality
Thumbnail of user capecalif
2 reviews
0 helpful votes
July 2nd, 2023

Customer service super star is MaryEllen at store 4417. She not only knew her clothing smarts but was truly customer focused. She knew how not to be nosy but still offer advice almost as a of she had known us and what looked best on us. NOT to just make sales but to have happy, good looking customers. She is a true asset. P.s.- she ended up with more than $250.00 sales for her store and that was after the sales pricings.!
She is a 5 plus star totally unlike her counterpart working the same time at Black and White. That lady was bossy and overwhelming. Not only that but had a "she knows best" attitude. Would even interrupt our conversations to let us know she knew more than we did.
MaryEllen is a perfect teacher for the sales people in the Talbot family. Which of course includes Chicos.
Judy aka Koala Lady
Proof of purchase trans 4971 but big buyer friend.I dont have her proof with me.

Products used:
blouse

Service
Value
Quality
Thumbnail of user albertan6
1 review
2 helpful votes
January 27th, 2023

I was looking for a pair of Ivory hampshirew pants in size 12 petite, and the associate Jean in Garden City Cranston checked multiple locations and online and was unsuccessful. She went over and beyond but it was busy and the phones were in use and had to keep waiting for the phone. She told me the above # store had one. I called and caught a woman named Dawn. She also went over and beyond to find these pants. She went into the basement and checked all over the store to find this one pair that she may have had but to no avail. She gave me 5 store numbers to try and on the first try in New York I was successful. This is why I shop at Talbots, the sales people I deal with are pleasant and do go overboard to make the customer happy. A big shout out to Jean and Dawn for their efforts!
Thank you ladies, and Talbots.

Products used:
Pants

Service
Value
Shipping
Thumbnail of user tammyh598
1 review
1 helpful vote
July 9th, 2021

Karon was exceptional as customer service goes. I had a great time trying on clothes for an upcoming vacation. I really appreciated het hands on and helped me pick out coordinating tops and bottoms
Thanks!

Products used:
Clothes

Service
Value
Quality
Thumbnail of user morganh248
3 reviews
1 helpful vote
September 7th, 2021
Verified purchase

I still have clothing from my first purchase at Talbots in 2006. I have not had any issues with the quality. The leather handbags are on par with Coach and last. I am still using the bags I bought in 2007. I have never had an issue with shipment, customer service, quality, or credit card transactions. The only comment I have is buying 100 percent natural fibers because of pilling-this is due to the natural fiber and not quality. I do not have time to shave my clothes. I am impressed with the shoes, they are very well made and they tend to last.

Tip for consumers:
The sales are good, but for classic, timeless styles full price, in the long run, is a good value.

Products used:
Sweaters, skirts, dresses, jackets, scarves, shoes, and handbags.

Service
Value
Shipping
Quality
Thumbnail of user patriciai158
1 review
2 helpful votes
July 8th, 2020

I wish I had the name of the lady who provided me with excellent customer service today at the Talbots Lynnwood Alderwood Mall in WA. You know who you are. Extremely willing, very pleasant to assist with my purchase beyond the ordinary service. Went out of her way to get me available sizes of a hard to find outfit. People like her, are rare. Thank you for your wonderful service. You SHINE! Luv ya, Pat

Thumbnail of user tryshas
2 reviews
2 helpful votes
October 14th, 2020

I shop at Talbots because they sell good quality clothes in smaller sizes. I am a senior woman, not a petite at 5'5", and I keep in shape with a good diet and exercise. It is exceedingly difficult to find Misses pants sizes in 2 or even 0 (if something runs large). Thank you Talbots!

Thumbnail of user rebeccaj774
1 review
0 helpful votes
October 9th, 2021

The quality of the clothes is the best. I've kept clothes I've purchased here for years and they are still in really good condition.

Thumbnail of user caroled65
1 review
1 helpful vote
October 28th, 2019

I shopped at Talbots outlet in Bluffton on Thursday. I hope I am writing to the correct place but I had to tell you how GREAT Judy and Shirley were. I did not know how else to do it but they went above and beyond. Please let them know that I appreciate them very, very much.

Thank you
Carole Dempsey

Thumbnail of user sharonj85
1 review
3 helpful votes
December 5th, 2017

My shopping experience on Nov. 30th at the Wayzata Mn store was a lot of fun. All seemed to be in the happy holiday spirit. They were very busy while I was there, however, I received the usual individual attention that I enjoy when they are not busy.
Almost every associate greeted me at one time or another whileI was in the store. The names I rcall are Mimi, Toni, Mary and Michelle.
The jacket I wanted was not in the store but they were happy to order it on line.
I also enjoyed the treats.
Another happy shopping experience at Talbots. Thank you.
Sharon Jankowski

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About the business

Browse our modern classic selection of women's clothing, jewelry, accessories and shoes. Talbots offers apparel in misses, petite, plus size and plus size petite sizes.

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