• Talbots

Talbots

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Overview

Talbots has a rating of 1.56 stars from 163 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Talbots most frequently mention customer service, credit card, and free shipping problems. Talbots ranks 2324th among Women's Clothing sites.

  • Service
    46
  • Value
    38
  • Shipping
    32
  • Returns
    29
  • Quality
    30
Positive reviews (last 12 months): 11.8%
Positive
2
Neutral
0
Negative
15
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What reviewers want you to know

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Critical highlights

  • I spoke to "Yvonne", a customer service rep online and was informed this item was cancelled.
How would you rate Talbots?
Top Positive Review

“Happy shopper!”

Joyce K.
9/13/23

Store 335 September 8,23 all clerks were helpful! Abby waited on me great customer service genuine clerk! I really like this store its product and much appreciated the service! For some reason could not do survey online so I am On this site! Thankyou for everything service kindness, product and hours of availability! Joyce trans.6136

Top Critical Review

“Talbot's acrylic-blend sweaters pill.”

Anne M.
3/18/24

I bought two acrylic-blend sweaters from Talbot. Both pilled in short order; one had not even been washed once. I got no satisfaction in dollars or otherwise from the store because, I was told, I hadn't complained within the required 60 days of purchase. Talbot's quality has diminished. It should stop using cheap synthetics and go back to the basics.

Reviews (163)

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Reviews that mention popular keywords

customer service (44)
Thumbnail of user peachr2
124 reviews
331 helpful votes
July 10th, 2019

I've been quite pleased with them. Yes they're a little bit more $$$ but it's worth your money to have cloths tailored to fit every day individuals. I'll generally wait for a red tag clearance sale. I've given up on all the name brand stylists because they changed their fashion. Let's face it only about 25% of society actually fits most name brand stylists well. With working retail I've noticed that most of society does not wear clothing that represents them well. In the past year I've seen too many but cheeks and too many women wear bikini tops that are like 250+ lbs. Please women think twice about clothing. If it fits well ask your self how does it look on you? Most women I'm finding do not wear clothing that is attractive to them if at all. I hate clothing that draws your eyes immediately to one section of the body or the other and women wearing hoochi outfits wonder why they're getting gawked at all the time. Or women wondering why all of society is glancing at their butt all the time. Well dear it's because half of your@$$ is showing and you're not even wearing any underwear. That's disrespectful to society. Talbots line of clothing fits individuals over 35 years of age well. I am quite happy to find a clothing store that I can fit in well and look decent.

Thumbnail of user marys151
6 reviews
28 helpful votes
January 26th, 2016

I placed an order for a gift card on Talbots.com. I needed it sent to me before the next day because we were meeting with the recipient and wanted to have it in hand along with a thank you card.

There was a glitch on their website and I had to call several times to get this straightened out, before I finally decided to cancel my order, and shop elsewhere.

After requesting to speak to a supervisor, she quickly apologized for the mistake and inconvenience and issued a refund. Ten minutes later one of the customer service rep called me and asked for the address of the person that the gift was going to as well as my own. They wanted to send both her and me a gift card as a way of apologizing. I was so surprised at the generous offer that I went to the brick and mortar store to purchase the gift card for my friend, and was more surprised when a week later I received a wonderful gift card in the mail.

Super customer service.;-)

Thumbnail of user natalieh3
14 reviews
32 helpful votes
May 15th, 2013

Talbots has beautiful clothes. You can find some great deals on their website. There is also a greater selection online.

Thumbnail of user ivaa1
4 reviews
19 helpful votes
April 26th, 2011

Try this one. It's an oldie but they have stepped it up over the years and are now, well fashionable. Go to the ISpy section and click choose your look. It's pretty easy to navigate. Free shipping for online purchases. Look for coupons. It's usually cheaper than the store unless they are closeouts.

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About the business

Browse our modern classic selection of women's clothing, jewelry, accessories and shoes. Talbots offers apparel in misses, petite, plus size and plus size petite sizes.

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