• takealot.com

takealot.com

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Overview

takealot.com has a rating of 1.67 stars from 97 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about takealot.com most frequently mention customer service, and delivery date problems. takealot.com ranks 661st among Marketplace sites.

  • Service
    63
  • Value
    53
  • Shipping
    61
  • Returns
    52
  • Quality
    52
Positive reviews (last 12 months): 5.3%
Positive
2
Neutral
1
Negative
35
65
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The agents who answer their calls do not care about customer service.
How would you rate takealot.com?
Top Positive Review

“On line shopping is the best”

Lynn N.
2/12/24

I do alot of buying on this site of a large variety. Never a problem if an item is faulty or not as described. I don't have to complain just contact them & it's sorted immediately. What a pleasure.

Top Critical Review

“Horrible business practices”

Jean P.
3/5/24

I rate this worst ecommerce experience ever. They offer, you accept and pay, then they don't have stock and want to give you credit. I want my money back asap so I can buy products from another place. Secondly a return item was communicated and I acted on the instruction of Takealot, the result is a decline of the return without further responses to my communication. NEVER will I buy from them again...

Reviews (97)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (17)
Thumbnail of user annettet260
1 review
0 helpful votes
February 27th, 2024

Excellent service! Good products. Best online shop. You can buy everything. I would recommend Takealot.

Thumbnail of user josephinek103
1 review
1 helpful vote
March 21st, 2023
Verified purchase

I ordered GREEN leaf solar floodlight at takealot supply by Jason only to receive Jortan solar lamp. I returned the item to be replace with the original item, and told them I ordered GREENLEEF light because I am familiar with the brand, instead I received a refund. They claim item is unavailable even though they continued to advertise it as in stock, that's duping customers by advertising Greenleaf brand but then deliver a different brand. As a customer my consent is required if I am to receive a different item. This is misleading advertising.

Thumbnail of user thulanid2
1 review
0 helpful votes
February 12th, 2023

You never disappoint me Im always ordered from you. Could you please find me a 16 line laser level that can be suitable for ceiling and tiling Im struggling a lot looking for this ‍

Thumbnail of user nawaarr
2 reviews
0 helpful votes
September 16th, 2021

Always get good service from Takealot. Their website and information is generally accurate. I do get frustrated when i purchase an item that says in stock and then it isn't, and instead of a refund, you get "store credit". That policy needs to change. Otherwise, quite happy with their systems.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jacquelinel540
1 review
0 helpful votes
July 6th, 2022

Easy as 1-2-3 :) ordered 2 bedside tables on the 29/6/22 arrived 5/7/22 - Just marvelous - No fuss and exactly as described

Tip for consumers:
Read the reviews after i ordered ( was a bit concerned) but everything went without a hitch so I would use this site again.

Products used:
Bedside tables

Service
Value
Shipping
Quality
Thumbnail of user ricolel
1 review
0 helpful votes
July 14th, 2022

I have bought from Takealot many many times and can truely say they are great, return process is very easy and when I had a problem with one of my deliveries before Christmas it was sorted no problem. I will definetly keep buying from Takealot. Courier guys are great, Takealot staff very helpful. All around great company.

Products used:
Hats, House Hold Cleaners, Hair Products, Passport Holder, Throws. Many More Items.

Service
Value
Shipping
Returns
Quality
Thumbnail of user clarkj61
1 review
0 helpful votes
October 21st, 2022
Verified purchase

What made my experience exceptional "Thandokazi M" made a promise to me and sent me a email and kept the promise up until the Delivery to my door step. Thank you Thandokazi M I wish we had more people dedicated to there work like you are... Keep up the good work. Regards Clark James.

Tip for consumers:
What made my experience exceptional "Thandokazi M" made a promise to me and sent me a email and kept the promise up until the Delivery to my door step. Thank you Thandokazi M I wish we had more people dedicated to there work like you are... Keep up the good work. Regards Clark James.

Products used:
What made my experience exceptional "Thandokazi M" made a promise to me and sent me a email and kept the promise up until the Delivery to my door step. Thank you Thandokazi M I wish we had more people dedicated to there work like you are... Keep up the good work. Regards Clark James.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lynl48
1 review
0 helpful votes
April 30th, 2021

Always had excellent service from Takealot. Well priced, quick delivery, no fuss collection. I will definitely use again

Products used:
Furniture

Service
Value
Shipping
Quality
Thumbnail of user jenniferw224
2 reviews
20 helpful votes
June 19th, 2017

Takealot does not fail to please. They notify you by email about sales and discounts and have flash sales with items going for 70% off etc. Once an item was out of stock after I already ordered and paid for it and they emailed me the next day and asked if I would like a Takealot voucher worth what I paid for the item or they would refund me in full. I even bought my laptop from them and it was delivered safely. Keep it up Takealot!

Tip for consumers:
Apparently if you choose the Cash On Delivery option, the item can be delivered the next day. If a variety of different items are bought and paid for via credit card, the delivery can take a week or two.

Service
Value
Shipping
Returns
Quality
Thumbnail of user marcc40
4 reviews
21 helpful votes
December 14th, 2017

This online shopping site is by far my favourite since its inception, it has gotten progressively better and more efficient as time goes by. There are some great deals to grab always for every occasion and various items you need. Usually, the estimated day of delivery is met a day before and I have always been impressed with how quick and efficient they deliver on time. They keep you posted and updated and at any time can go and track the status of your shipment. Payments and reward bundles make it an ideal way to pay via different channels, such as ebucks etc. The packaging is always impressive and care is given to each and every product to ensure that it is handled with care.

Thumbnail of user annetted75
1 review
0 helpful votes
March 10th, 2019

I have been buying several items from Takealot, and I'm really very happy. Constant communication and Speedy deliverries.

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About the business

FREE DELIVERY on orders R450+? Safe, secure ways to pay? Shop anything you can imagine: TVs, laptops, cellphones, kitchen appliances, toys, books, beauty & more? Shop the mobile app anytime, anywhere.

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