takealot.com

According to what Takealot shown me in the shopping list never happened. First I have more than a week since I order my one day delivery which I paid for. It gave me and option to pay more for garbage reasons. I can't believe this. Thinking that they are the best is one thing that will destroy them. 💔 Am so freaking out right now because now they ven sent me a message saying that I will get my things but I see still they come with excuses like they sent my order at the wrong courier company, who does that. Am so freaking leaving takealot after the delivery that am still waiting for today.

Referring specifically to their fault logging when there is something amiss with a product: their return logging disappears after a few minutes. The client then assumes this went through because it shows as logged, but this is a scam, because it disappeared. ALWAYS take a picture of your return log.

GONE DOWN!As much as I used to love Takealot the frustration isn't worth it anymore...their customer service and QC is appalling. I received heavily mouldy toothbrushes twice (which I've had to fight to return and no apology), chipped sunglasses three times and they continuously deliver the wrong colours (they do have the correct ones in stock but then they put their prices up, forcing you to return, dishonest). When they come to collect returns on a motorbike, the boxes can't fit into the tiny compartment so they take the marked goods out of the boxes and then don't accept the return because it's not packaged and then they won't refund it! What I've come to notice is that a big corp like Takealot doesn't need us (although I've spent tons of money in the decades I've been a customer). They just treat you with indifference. However, from all these negative reviews seems us small frys are adding up! You guys can learn a few things from the smaller businesses that value their customers. DONE!

Beware when purchasing from takealot- they have many ommisions and terms and conditions which are not displayed, and they use this to catch you our when purchasing products, which you will not be able to return for any reason whatsoever later on. No refunds and no credits are available either - rather purchase directly from the supplier, takealot is more expensive anyway.

Takealot has the worst service. I am losing money in a daily because of their incompetence they can resolve anything from Tuesday till Tuesday they escalating my matter. Make it make sense for me to still be patient. Sites not replying okay you gonna keep emailing and never get someone to find out why people are not responding. I wish Amazon will come to SA already so this new ownership of takealot can just die out and close down. They can't even look after their staff no wonder people don't do their jobs.

Not takealot destroying a package of my return so that they can decline my return! Guys please help if you went through this and got help in the end.

Takealot delivers orders with missing items, and refuses to refund us! This is absolutely ridiculous and I'll never support them ever again. I've lost so much money with these thieves!

I ordered a delonghi coffee machine worth R8000 but they delivered 3 cloths. Now the process starts in trying to get it sorted. Call centre is useless. They referred my to the app to sort it out. The order was supposed to take 3 days to deliver, I waited 2 weeks and still got the wrong product.

Takealot is eager to sell and deliver. But it is a different story when you need to return. I bought a product and while in delivery I realised that I ordered the incorrect item. It was delivered and I immediately logged a return. They came to collect the sealed box. They refused my return and said the box was opened. We did not open it. I am sure it was a way for then to get out of the return. My wife also bought a nomination bracelet charm. It was inserted in the bracelet and two days after that it broke. She sent it back and they refused to return it because according to them it has signs of wear on it. What the hell?! How else will it broke. I have used Takealot for many years. I just think that their return process is not clear. They must he careful there are many more online shops out there. It is not like in the past where they had the monopily. Get your act together Takealot or you will loose clients.

I have struggled since October to receive my item or even a refund back today I receive an email saying a mspinini signed on behalf of me. Firstly I know no one with that name and no one works or lives at my home with that name. I was not notified of delivery or order collection. I have multiple emails from them they say the seal on the box was broken but how am I supposed to check the light if I do not open the box. The item was returned with no damage and since then in October I have been struggling to get my refund or even the return of the item back and they allow someone else to sign on behalf of me that doesn't even live at my house. It feels like they are dragging this on just so they can keep my money and the item I have spent so much money at takealot I am absolutely disgusted with the way they are treating me and the situation.

Takealot has the Worst customer service ever!
It's been a week and my issue with my order has not been resolved. When you request to escalate the problem to senior management then the same operators simply just ignore you on their Takealot App/email.
Names are Quinton.T and *******@takealot.
Date of experience: February 21,2023

I ordered a portable fridge from takealot on 4/10/2023 after I completed the payment and read through the confirmation e-mail I realised I ordered the wrong thing I needed a portable fridge freezer combo not just a portable fridge. I went ahead to order a fridge freezer combo moments later also on 04/10/2023. I contacted them via email asking of they can cancel the order for the portable fridge they informed me that they can't but that I can Log a return and send it back. I did log a retun it was delivered by me 9/10/2023 and the return courier picked it up from me 10/10/2023. The parcel was never opend by me I just wrote the return number on the box. Then I was informed by Takealot that my return was denied because there is scratches on the item. On the photos that they've send me you can see that the box was never opened and resealed, but they say I've scratched the item. I feel this fridge was scratched in the warehouse before it was even shipped. I am very unhappy about this!

First tv was damaged on arrival send back tv

Second tv came 2 weeks later and sam tv was delevired with broken box not even sealed and now tv is out of stock how bad can takealot be customer care doesnt even care now i must sit with tv for how many months until they resolve the issue dont buy any goods on takealot as they dont handle your product with care that you bought so how do you know you even get new stuff as the boxes are wet and not even sealed properly

Same tv being brought back after inspection and they say its a replacement bad bad bad!

I've been shopping with Takealot for years and so has my family. But starting today I will go out of my way to never shop with Takealot ever again, you will not get a single penny out of me for the rest of my existence.

I'll explain why, I know that when you "log a return" you won't be refunded unless you have the packaging, and in this particular case I explained on my return notes that I discarded the package as my intention was to keep the item but since I sold my tablet and couldn't use the item anymore I would have to return it, I SAID - please don't collect if you cannot REFUND me as I discarded the packaging.

Yet, here we are with my lovely little return declined, so I contacted your useless call center and talked to one of your *********** agents just to inform him the decline reason would have been because I discarded the packaging, and he didn't know up from down. So, now I'm out of pocket because apparently, Takealot needs glasses when it comes to reading returns, and the reason returns are logged.

So yes, I scheduled the return because I spoke to Mr. ***********, and trust me when I say this, I was willing to spend money in the future and provide your company with continuous support from my side. But I promise you I will head and warn anyone who wishes to join Takealot to NEVER purchase from you again.

For all I care you could keep the product and I would dispute it with my bank.

Please take care of yourself and hope you know you lost a lifetime customer over one item.

I do not expect to hear back from your company,

Regards

I ordered Baby 3 in 1 Stroller & Tricycle Blue with Canopy, and it was delivered on 19 August 2023. The first picture is what I ordered. The second and third pic is how the box looked when it was delivered. Fourth and fifth pics that is how some of the parts looked. I was really disappointed. I request takealot to check, evaluate, and verify what is sent to their customers. It is really demoralizing to purchase equipment or anything that can be purchased from takealot for returning it. My grandson likes this baby 3 in 1 Stroller and Tricycle blue with Canopy, but the quality of this troller is up to zero.

Bought a 6 in 1 derma roller, Takealot sent a 4 in 1 derma roller and way cheaper than what I ordered! I had to use it as the return took too long. Told Takealot to refund the difference and they making it very difficult... back and forward asking for codes, then my details etc etc hence they prolonging the complaint to make me just leave it!

Parcel was incomplete.No keyring after numerous efforts try to eplay in my emails the situation it look the don't want to understand.they made the mistake bonnetguard attached to my car I did pay for it now they want me to return it.I think they really bad and not good for their customers on my behalf they can keep the keyring as a gift but I don't want to do bussiness with them my rate,0out of 10

Takealot has jumped from 10 out of 10 to 1 out of 10.

At first you used to get notified where and when your delivery will be delivered via text. That is no longer the case.

The delivery date stipulated is not adhered to and there is NO communication to notify you why there is a delay.

As a loyal customer this is really bad service especially once you have set the benchmark so high.

Perhaps they should stop outsourcing on franchises as that is not working at all.

They impose strict rules on sellers, yet do not keep to their own service level agreement. They are perpetually late on their 3 to 5 working day response times, sometimes they take a whole month to respond.
They lost or damaged 20% of our stock, and only offered to reimburse about 7% of the market value.

Keep away from this ecommerce site.

TakeALot is one rubbish company. When you have to return an Item its a Hustle. The agents who answer their calls do not care about customer service. When you ask to speak with a supervisor they drop the call on you. You never seem to get help or have your query to be resolved. They don't care. Do not ever buy from this $#*! company.

These guys have no regard for their customers, and they act like they're number one in SA, while everyone is complaining about bad service, receiving second hand or faulty goods.
I got second hand goods twice from these guys. They are pathetic. Spend your money elsewhere.

Disgusting customer service
Horrible experience I received from Takealot. I regret shopping there. They sold me a defective Hisense fridge. I bought the fridge when it was on special during Black Friday, the other store had the same special. I chose takealot for convenience. Ohh I didn't know I will be inconvenienced so much. I reported the defective on the fridge and they sent a driver to collect it. I took time off work to attend to them. The driver came with a small bakkie and the fridge couldn't fit in the bakkie Takealot then said another driver will come with a bigger car. I waited the whole day and ended up calling them around 4pm to check the whereabouts of the driver. They said they will email me and call me back to advise. I waited for an hour and had to call again. Then I was told that the driver will come the next day blah blah blah. I told them I cannot take time off work again and wait for a driver that I don't even know the time they will come. They then sent a driver around 7:15pm. They then told me that the fridge will reach their warehouse in 2-3 days whereas their warehouse is less than 30 minutes to my house. On the second day they said they don't have the replacement and and they will refund me with the same amount I bought the fridge for. I refused because I bought food on Black Friday and needed a refrigerator asap. I also missed out on the same special from other shops and now I must buy the same fridge with a higher price as the special is no longer there. They did not care and just credited my takealot account and told me I can use the money to buy something else. I'm now sitting with bad food and have to add money to buy a fridge that I could have bought on special somewhere else.

I bought a New nestling table, I received a used sub standard table. I took photos as proof direct after it was delivered. The big table eventually collapsed. On returning it to them they refused the return. I am now without the items and my money, as they claim it was returned to me by DPD Laser courier. The courier claims it was delivered to somebody called David. I have to date not received anything back. Endless emails send, you are lucky to get a redsponse in about two weeks of begging. The service is very poor. I got nothing resolved to date. I will not recommend buying from Takelot as you get no service and assistance when you have a problem