• Uniform Advantage

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Overview

Uniform Advantage has a rating of 1.7 stars from 56 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Uniform Advantage most frequently mention customer service, and business days problems. Uniform Advantage ranks 56th among Uniforms sites.

  • Service
    6
  • Value
    6
  • Shipping
    6
  • Returns
    5
  • Quality
    5
Positive reviews (last 12 months): 16.7%
Positive
1
Neutral
0
Negative
5

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I cannot express how much I don't like this customer service.
How would you rate Uniform Advantage?
Top Positive Review

“Charged Twice”

Vineta F.
2/18/24

Sent a top back and paid postage at post office of $5.98. To my surprise when I looked at my charge account receipt I was charged $8.99 postage by Uniform Advantage. Will not be ordering again.

Top Critical Review

“Christmas gift”

Carey T.
1/10/24

Bought shirts for my daughter. Wrong size. U cannot exchange. Have to return and re buy. They charged $8 for each shirt to return. So I pd shipping when I bought them & an additional 16.00 to return them! You lost my business.

Reviews (56)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (22)
Thumbnail of user careyt41
1 review
0 helpful votes
January 10th, 2024

Bought shirts for my daughter. Wrong size. U cannot exchange. Have to return and re buy. They charged $8 for each shirt to return. So I pd shipping when I bought them & an additional 16.00 to return them! You lost my business.

Thumbnail of user sandrab3821
1 review
0 helpful votes
January 21st, 2024

Absolutely by far the worst uniforms ever! I ordered 3 joggers an 3 tops ordered the same brand butter soft just as they said in order to insure the same color. JOKE, JOKE,JOKE, every bit 3 shades off from each other. Less than 2 months old an they look older than the uniforms I bought at Walmart 5 years ago. Faded worn looking. If I could I would rate them lower. Yes the price was better than other sites but the product is sorry. I kept them because I had lost 100 lbs an started a new job an needed them I should have sent them back but the stupid company charges 2 arms an a leg to do that. SO BUYERS BEWARE STAY AWAY FROM THIS BUNCH! Pay a penny more an deal with a better company an in return receive better product.

Products used:
The Scrub tops an joggers

Service
Value
Shipping
Returns
Quality
Thumbnail of user anyanwu2012.ea
2 reviews
1 helpful vote
August 17th, 2023

Scam company, avoid them. They will ship u over-sized scrubs and will not send you return label for their fault

Tip for consumers:
They sent me over size scrubs and will not send a free return label for faulty scrubs

Products used:
Scrubs

Service
Value
Shipping
Returns
Quality
Thumbnail of user jessd272
1 review
0 helpful votes
July 11th, 2023

I don't really like the layout of the site but it does have some nice scrubs. However, some scrubs are overly priced and every scrub brand makes sizes a little different. So I bought a pair of scrubs and after I find out the customer is responsible for paying the returns and even you want an exchange for a different size, the site will make you return the wrong size scrubs and purchase a new set of scrubs. It seems like this company doesn't care about its customer just a way to make the most money

Service
Value
Shipping
Returns
Quality
Thumbnail of user jessonline2018
1 review
0 helpful votes
July 27th, 2023

First off, I ordered one size bigger than what I thought I'd need. Turns out, it was still 2 sizes too small, at least.
Then, I tried to return the two pairs of scrubs I bought. At this point I ran into two problems. 1. They will not refund the ENTIRE amount. You will get back to the cost of the item. You will NOT get back sales tax or shipping costs (in my case, this amounted to roughly $10). 2. Even though you're NOT getting your money back for shipping with the return, you will still be charged an $8.99 shipping fee for returning the item. So suddenly, of my $33 order (after taxes and shipping), I was going to be getting back $13 or $14, give or take. Almost $20 that they were keeping despite their sizing being inaccurate and getting the items back with the tags still on!

Products used:
None.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jerrit1
2 reviews
1 helpful vote
December 12th, 2017

Was told when I placed order on nov 24 that three items were on backorder, but would ship in 7-10 business days. Heard nothing about a delay, finally wrote on dec 12 to check status and they casually responded that still on backorder and would be possibly be shipped dec 22. Treated me like I was stupid and couldnt do the math that it was more than 7-10 business days. They didnt even bother to say sorry, but guess its because they dont care. Very, very, very poor customer service. Will never order from them again.

Thumbnail of user malindav
1 review
2 helpful votes
January 2nd, 2017

I've ordered and never had issues until my last order, December 9th ordered 5 tops, only two came in approximately in two weeks, received a email stating one was not in stock, and the two others have STILL as of today January 2, not been processed, called repeatedly to see what's the deal, no answer, just a message to leave voicemail... hu?... love the prices and deals, not sure I'm going to order from them again, seems like a lot of customers feel the same...

Thumbnail of user nicoleh109
1 review
0 helpful votes
August 8th, 2017

I cannot express how much I don't like this customer service. It's been over a month and haven't received my order. Called them to check on it. No one called me back.

Thumbnail of user emilym82
1 review
2 helpful votes
March 11th, 2016

Horrible horrible idea, do not waste your time. 14 days later my product might ship out next week, that is until I have to email to ask where it is next week and they have another excuse. Just horrible. I'm pregnant and need maternity scrubs and I've waited this whole time just to be disappointed. Very poor service. Ended up cancelling order

Thumbnail of user cathya36
1 review
3 helpful votes
March 31st, 2017

Please be aware that YOU have to pay for return shipping if the item doesn't fit! I usually buy scrubs from Amazon, I should have stuck with them. I now have scrubs that are too small and I refuse to pay $13.00 to return them. It also took 3 weeks to deliver. Shop at your own risk.

Thumbnail of user kellib7
1 review
5 helpful votes
July 12th, 2016

I placed an order for scrubs over 2 weeks ago and have been receiving the worst customer service I have ever had. I have called multiple times for assistance with my order and received no call back. I have been hung up on several times before I could speak to anyone. And today, I received the wrong scrubs. I started my travel assignment this week and apparently will be buying scrubs elsewhere...

Thumbnail of user abigailf6
1 review
1 helpful vote
April 21st, 2017

Total of my order for maternity scrubs was $216. I used $200 worth of gift cards, and I authorized payment of the remaining $16 of the bill to be paid via my PayPal account. After 10 days of having no idea if my order was being processed/shipped/etc, I finally got an email that said it had shipped... soon followed by another email that my account was charged for the FULL $216 amount! I don't have that money to pay right now, which is why a family member had given me the gift cards to use! It has been 4 days now, after staying on hold for hours, leaving 4 voicemails, and sending emails to their customer service dept, I have not heard back from anyone! I am at a loss as to how to get in touch with these people!

Thumbnail of user alyxp
1 review
1 helpful vote
December 14th, 2016

Can you give less than 1 star! Size chart is WAY off. Paid $15 in postage to exchange size. Still way off! Charged my credit card twice! Avoid this company!

Thumbnail of user jenniferk97
1 review
2 helpful votes
July 19th, 2016

I ordered from Tafford said it would be shipped in 3-5 days. I contact them 3 times over the course of 16 days through email never got a single reply. The last time I contacted them I asked to cancel the order then the next day when I called them they said it had shipped. OF COURSE, Now it can't be cancelled! But they will send me a shipping label. Now I have to wait for this crap to arrive only to send it back and likely have to wait weeks before I'm credited. NEVER AGAIN!

Thumbnail of user cassandrag11
1 review
0 helpful votes
November 8th, 2016

WORST PLACE EVER! DO NOT PURCHASE ANYTHING THROUGH THIS PLACE! THE ABSOLUTE WORST CUSTOMER SERVICE. COULD NOT GET THROUGH TO ANYONE BY PHONE, WHENEVER I CALLED SOMEONE WOULD JUST ANSWER W/O SAYING ANYTHING AND JUST HANG UP! I KEEP EMAILING CUSTOMER SERVICE AND CALLING AND HAVE NOT RECEIVED ANY FEED BACK ON MY EXCHANGE! WHERE IS MY ORDER I SENT YOU 2 WEEKS AGO!?!?!?!?! HORRIBLE!

Thumbnail of user tiannag1
1 review
2 helpful votes
June 12th, 2016

Placed my order for Alegria clogs on 5-28-16
It is now June 12 and with no email from customer service my order was not placed. It went back to my shopping cart?
But they deducted it from my paypal account and it still says pending!
I sent them a nasty email and I will now bash them on social media!
Do not buy anything from them! Please!
Go to another site!

RUN!

Thumbnail of user meagant1
1 review
2 helpful votes
April 13th, 2017

I ordered 5 tops, they were HUGE, the size charts are way off. Tried to return them and they wanted $12!

Thumbnail of user chetarab
1 review
2 helpful votes
March 23rd, 2016

I sent them a email to see when I would get a tracking number. They emailed me back stating that they would get the product in 5-7 business days. And once they receive it I should get it in 5-7 business days. Now my thing is if they don't have the scrubs why not just let us order from the people that they are getting it from so I don't have to wait 14 days to get my scrubs. Never ordering from them again.

Thumbnail of user nicolem93
1 review
2 helpful votes
June 17th, 2016

It took me nearly 3 weeks to receive my order. Some of items seemed like they had been worn. I had to request a return by email, and they took forever to respond to that. It cost me nearly $30 to return the items I didn't want. They still haven't even acknowledged the return, let alone refunded my money, and the real kicker is their customer service hours - Monday through Friday 8 am to 5 pm... Haha... no way to reach them outside of banker's hours (when I am also working and don't have the luxury of conducting personal business). The whole experience has been ABSURD.

Thumbnail of user heidib22
1 review
2 helpful votes
July 27th, 2016

Ve ordered scrubs online and never had any issues, orders were shipped out in time. Decided to give Tafford a try. Well I will not make that mistake again. It's been 3 weeks and I still have not received my order. I emailed customer service and was told it would ship out early next week but got no confirmation email. Called and left a. Message with no call back finally spoke.to someone yesterday who told me their warehouse has moved and they were having problems getting orders shipped out but my order would ship tomorrow. Looking at reviews apparently their warehouse has moved a lot because this seems to be a major issue. Their website clearly states will ship out in 5-7 business days well I've waited 22 business days and still no order. If you don't mind waiting till you retire to get your order then go for it other wise try Uniform Advantage online. I've never had an issue with them and they have great customer service. Now I wait and hope I get the right order from this place. Totally disappointed and dissatisfied.

Thumbnail of user kellym151
1 review
2 helpful votes
June 13th, 2016

My first purchase from Tafford's took 3 1/2 weeks to arrive when promised 3-5 business days! I thought I'd give them one more chance and the same exact thing has happened! When I called to talk to their customer service the woman named Ebony didn't seem to know a thing about my order so I asked to talk to the manager, Ryan. I found out they haven't even received it yet from the vendor and it will be another two weeks before I get it!... If they are out of stock, why doesn't the website state that instead of claiming to 3-5 business days. Never again. There are other great companies out there so why order from Tafford's if they don't even carry the inventory?!

Thumbnail of user heatherm138
1 review
1 helpful vote
January 10th, 2017

I placed a large order a few things didn't fit I sent them back two months ago and they insisted the credited my account only they didn't I have my statements to send them and they don't care they said it was credited end of story

Thumbnail of user jodiea6
1 review
5 helpful votes
February 19th, 2014

They have absolute terrible costumer service! Placed an order 2/13 called them 2/19 and they tell me 3 things are on back order but I can have the other stuff shipped if I pay an extra freight charge. Not sure how long it would have been but obviously they had no intentions contacting me. Might save a little money ordering but as the old saying goes you get what you pay for! 6 weeks to receive your order! So frustrating!

Thumbnail of user nancyb82
1 review
4 helpful votes
June 1st, 2015

Customer service it's horrible and so unprofessional they never kept me update of the status of my order and they cancelled it, when I called to ask they made me order again over the phone and promised me to send my order in two business days... never happened I'm still waiting and it's been 8 days of that and 4 weeks since the first order. I wish I had read all the reviews before I put my money hard earned in their hands!

Thumbnail of user rogert23
1 review
6 helpful votes
December 5th, 2015

With free shipping, Tafford pricing on my scrubs are a little cheaper but expect to wait for your shipment. I ordered scrubs because I need them and I am still waiting. After a week all I have heard from them is that they have received my order. Customer service is nearly non existent. They happily took my pay pal payment now where are the goods?

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About the business

LydiasUniforms.com offers scrubs, nursing uniforms, medical scrubs, nursing shoes and medical supplies. Brand name scrubs at discount prices. Free scrubs catalog available.

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