• TackleDirect

TackleDirect

Overview

TackleDirect has a rating of 4.7 stars from 38,387 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TackleDirect most frequently mention customer service, free shipping, and great selection. TackleDirect ranks 1st among Fishing sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 80%
Positive
12
Neutral
0
Negative
3
2
See all photos

What reviewers want you to know

Positive highlights

  • best shopping experience ever, great pricing and the website is easy to navigate.
  • They have a great selection of fishing gear and affordable prices

Critical highlights

  • Your customer service is useless Twice I sat on the phone for over 30 minutes with no one answering the call
  • With PayPal had problems with a strange credit card number that needed to be sorted out.
How would you rate TackleDirect?
Top Positive Review

“Be careful”

Pete V.
12/11/23

Update 4 days later. I did not received a call the next day. So I call the following day and got Billy to inform me that he will have Chris call me back. Chris agree to send me a prepay shipping and resolve the issue by refund or exchange. I sent the rod back so let's see how this end. Original review: Just got off the phone with Craig. I sent an email but got no reply so I made a call. Receive a fishing rod with bent blank. He said it is normal does not affect the function, but would anyone wants to pickup a bent rod while shopping for a fishing pole. Return shipping is gonna cost me $20. I am waiting to get a return call from them tomorrow and update this review. Otherwise, I will not be visiting or buying anything else from this place. I will share my experience with those around me also.

Top Critical Review

“Terrible service”

Aleksandr P.
7/24/23

Ordered from these guys last weekend. They canceled my order under "suspicion of fraud". When I wrote to them asking what exactly confused them - they said they didn't like my address. Then I asked if I could change my address but keep the prices that were on the order. They stopped answering me.

Reviews (38,387)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (180) shopping experience (34) credit card (58) fishing gear (28) quality products (20) delivery time (19)
Thumbnail of user malakr2
10 reviews
0 helpful votes
March 13th, 2024

This is a real paradise for fishermen.
As I am the one, I decided to look at the assortment here. I didn't need any spinning, because i have the most advanced one, but as for the nets and lures... I ordered them here, because their range if quite big and it was interesting for me to stare at the monitor for a couple of hours, lmao.
On top of that, I now think of changing spinning reel. Yeah, i said I got one of the best spinnings, but i see there are some more fancier.

Thumbnail of user johnb10420
1 review
0 helpful votes
January 25th, 2023
Verified purchase

Average or below. No clarity on shipping status, shipment splits or when to expect stuff that apparently wasn't available. Asked CS via phone to add something to an order only to find billed/shipped separately. Ok but definitely not my first choice to shop here again.

Thumbnail of user timothyt241
Timothy T.
1 review
0 helpful votes
June 25th, 2020
Verified purchase

Not able to talk to anyone on phone hard to use G card did not get free shipping over $200 and did it seem like I was able to get logged into my account

Thumbnail of user charlesr705
Charles R.
1 review
0 helpful votes
April 5th, 2020
Verified purchase

The order page shipping information would not respond - I had to back up and try several times before having success

Thumbnail of user jeffh827
Jeff H.
1 review
0 helpful votes
May 9th, 2020
Verified purchase

A few days wondering where shipment went. Mostly a Covid-19 problem, I am sure. Products did arrive and were exactly what I wanted. Great job, as usual, for TackleDirect.

Thumbnail of user petev103
1 review
0 helpful votes
December 11th, 2023

Update 4 days later. I did not received a call the next day. So I call the following day and got Billy to inform me that he will have Chris call me back. Chris agree to send me a prepay shipping and resolve the issue by refund or exchange. I sent the rod back so let's see how this end.

Original review: Just got off the phone with Craig. I sent an email but got no reply so I made a call. Receive a fishing rod with bent blank. He said it is normal does not affect the function, but would anyone wants to pickup a bent rod while shopping for a fishing pole. Return shipping is gonna cost me $20. I am waiting to get a return call from them tomorrow and update this review. Otherwise, I will not be visiting or buying anything else from this place. I will share my experience with those around me also.

Service
Value
Shipping
Returns
Quality
Thumbnail of user chriso161
Chris O.
1 review
0 helpful votes
July 11th, 2019
Verified purchase

I received various coupons for signing up or other reasons. None worked... Shipping is to expensive. Few if any sites charge when you order over $100. Like your site, not you policies.

Thumbnail of user steveny16
Steven Y.
2 reviews
0 helpful votes
August 25th, 2020
Verified purchase

The Accurate Valiant rod I ordered broke during it's initial outing. I send an email communication to TakleDirect, but have not received any reply.

Thumbnail of user jasonw941
Jason W.
1 review
0 helpful votes
August 12th, 2020
Verified purchase

Why can't I get free shipping with 1 dollar missing from 150 this is second order don't think I'm coming back

Thumbnail of user brianm404
Brian M.
3 reviews
0 helpful votes
May 10th, 2020
Verified purchase

I'm having a lot of technical issues checking out. I am logged in but on the checkout page it asks for me to "Login", when I do click "Login" just the page reloads - although if I use CTRL-F5, I will get a login page, but it will still say "Login". Even this "Feedback" is using my Amazon Payments email and should be using my account email.

I can order through Amazon Payments, but I don't get point credit. It's making it difficult to use TackleDirect.

Thumbnail of user michaele692
Michael E.
1 review
0 helpful votes
May 8th, 2020
Verified purchase

Had problems with placing my order - entered the promo code and the screen kept refreshing. I kept trying until the promo code was applied. Had to enter my credit card info in multiple times. Not a great experience.

Thumbnail of user micheles561
Michele S.
1 review
0 helpful votes
May 16th, 2020
Verified purchase

It wouldn't let me log in, it just kept taking me round and round. So I don't know if the order is under the account I created. it also wouldn't recognize my debit card every time I tried to use it it said I'm using a card that's not selected so I use PayPal instead.

I just want to know if the order went under the account I need if not if somebody could help me with that I would appreciate it, thanks!!

Thumbnail of user tomf132
Tom F.
7 reviews
2 helpful votes
March 12th, 2020
Verified purchase

Your website always beats the competition several times over. No comparison to amazon-reasonble prices. thank you very much. be back in the future.

Thumbnail of user peterc1990
1 review
0 helpful votes
February 9th, 2023
Verified purchase

Easy to order. My son who was gifted the gift card buys a lot of fishing equip from you. He suggested it for Christmas. He'll be using it this spring when New Hampshire warms up.

Thumbnail of user bradl340
1 review
0 helpful votes
April 10th, 2023
Verified purchase

These rods are perfect for bull drum. They are light, plenty of backbone, yet let you feel the fight. Great graphics also.

Thumbnail of user andrec115
andre c.
1 review
0 helpful votes
April 10th, 2020
Verified purchase

customer service is Amazing!!!! The staff very helpful, great prices.. This is why I keep coming Back.

Thumbnail of user bobbyf46
Bobby F.
1 review
0 helpful votes
April 2nd, 2020
Verified purchase

Banner on one page states shipping free for orders over 25 dollars yet on an order for 85 I was charged. I just wanted basic no rush mail. Can I get the shipping refunded?

Thumbnail of user mikee318
Mike E.
1 review
0 helpful votes
May 11th, 2020
Verified purchase

You don't have many of the items in stock that I need. Also, your checkout procedure with Amazon pay does not carry forward the shipping address that I entered. After I placed my order I now find out that the shipping address is not correct. The whole process is very clunky.

Thumbnail of user keithr258
keith r.
1 review
1 helpful vote
June 20th, 2020
Verified purchase

Still have not received my order, 660 yd. spool of PLine copolymer mono, 25 lb. test.
Order was placed back on or around May 15 th ! Attempts to resolve this issue by phone
have been unsuccessful.

Thumbnail of user winwinner
1 review
0 helpful votes
July 24th, 2023

Ordered from these guys last weekend. They canceled my order under "suspicion of fraud".
When I wrote to them asking what exactly confused them - they said they didn't like my address.
Then I asked if I could change my address but keep the prices that were on the order. They stopped answering me.

Service
Value
Returns
Thumbnail of user christ237
Chris T.
4 reviews
0 helpful votes
March 15th, 2020
Verified purchase

Sights great easy to maneuver... sucks to pay for shipping on smaller orders and they take forever to come.. I would rather you the business then prime so a few more hidden promo codes would help

Thumbnail of user davidi54
David I.
2 reviews
0 helpful votes
June 5th, 2020
Verified purchase

Had exactly what is was wanting. It would have been nice to have the difference between all reel and rod sku numbers explained better.

Thumbnail of user glennr231
Glenn R.
1 review
0 helpful votes
July 1st, 2020
Verified purchase

I reached out to you asking if I could deny shipment but you never replied in time so I ended up having to pay $90 in order to ship a rod back that I wanted to return which seems like a lot of money.

Thumbnail of user albertb194
Albert B.
1 review
0 helpful votes
April 15th, 2020
Verified purchase

Customer service was quick to resolve and issue with a product that was not in stock. I changed by order easily with an email and the product shipped right away. Awesome service.

Thumbnail of user piotrt8
Piotr T.
1 review
0 helpful votes
July 1st, 2020
Verified purchase

They tried to contact derp blue marine regarding my order but I have to feedback from what is happening now.
I'm still waiting

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Thumbnail of user patrickg265
Patrick G.
Typically does not respond to reviews

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