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TackleDirect Reviews Summary
TackleDirect has a rating of 4.1 stars from 5,710 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TackleDirect most frequently mention good prices, customer service and fast delivery. TackleDirect ranks 1st among Fishing sites.
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Before the pandemic the customer service was excellent but during the pandemic there was absolutely no customer service, can't get through with calls, replies to any email for weeks and didn't get my package for weeks when they were in stock. Can't wait until they get back to normal operations so the customer we service is back to normal!
Shipping code didn't work
I did not receive my whole order
More pictures but over all great people great service!
I was very pleased with my purchase and the time that it took to ship. Would recommend Tackle Direct to others.
Great
Thanks
Excellent ordering experience and quick delivery.
I changed my order via phone call... 2nd try... 1st try gave up after being on hold 30 min. I understand difficulties due to Covid, so not a big deal. But, I never received email confirmation that the change order was completed. Nonetheless... when my order was received it was correct, so all's well that ends well!
The quality of the products I received are not what I expected. Nothing was wrong with Tackle Direct. The latches on the box are practically worthless,
I have problems whit the payment but I contact the customer service and they attend the situation.
They was diligent whit the situation.
Selection is easy and shipping was quick but the quality of the hat received...It's gotta go back! However the price was so low on it, maybe I got what I paid for, but I thought I was getting a bargain, not a low quality item.
Great inventory and really efficient checkout process. I was a little surprised that the order was shipped via USPS rather than UPS but it all worked out fine once I understood the differences in the shipping options. Always a good experience with TakleDirect.
Thanks
Great info on parts, Big selections on all lures!
Customer service agent was very helpful describing products and answering questions. I had no problems at all.
Tackle direct is the Brett Hart of fishing supplies... The best there is, the best there was and the best there ever will be!
When I first ordered this rod and reel combo,it was out of stock so I emailed customer service. I had two different customer service representatives try and contact me.The first customer service representative walked me through my options and convinced me to keep the order. The second customer service representative only contacted me to let me know they canceled my order.
So when they canceled the first order, after I had already agreed to keep the order, I simply ordered it again. The first customer service representative did a great job and due to the fact that she assured me I would receive the item I order, I put in a second order.
The second order went fine, it did take a little longer like she said, but there was very little communication. They ended up sending the rod and the reel separately. I had never had that done, so when I only received the real I was a little shocked. Luckily, I remembered that my original shipping info included two tracking numbers. There was no instruction that they would be sent separately, but I was able to piece it together. It was just a little confusing.
Ultimately though, I really don't want to judge tackle direct based on this particular situation because I know how it's been for all businesses. That being said, the communication could have been better.
Part was in stock and shipped quickly.
Easy to navigate and find what your looking for.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members