T-Mobile

Unlike my current phone, T-MOBILE IS actually good, I give kudos to their design and the phone portability.
Although, along the line, not few months after I bought it, the battery started loosing durability,
But all the same, the product is nice,
It will be super good if they could increase the battery capacity.

T mobile was the best I found for elderly like me, very nice salesman & knew all about my needs for a new carrier, I used Boost for 6yrs & they were very rude & only after your money!
Im very pleased to be a Tmobile user now, good & fair prices & excelant service!

I've been with tmobile 7years. Customer service is spotty but the most recent customer service agent I had-named Rose, was fantastic. She helped me resolve all my issues and took the time to explain my service and charges. Best customer service agent thus far from tmobile.

I have been with a few carriers, but T-Mobile has had, by FAR, THEE best service. I see some of these reviews, and they remind me of when my father complains about his phone not working, as he doesn't know how to use it, mostly because he purchased a brand new Moto 6 expecting to get iPhone performance. I Started with T-mobile purchasing/paying off, an iPhone 11… it's been roughly 3 years without having any issues. Not ONE. The only problem I have right now is purchasing a new phone while staying with T-Mobile. Though the deals are not great, but I will stay with T-Mobile for the foreseeable future. Verizon, AT&T, no other service carriers comp air to T-mobile if you want to pay off a new phone while having great service. If you are going to buy a $50 Moto G, or Galaxy A-03, you should expect what a $50 phone can do in performance.
The service is not what is holding you back, it is your phones $3 cpu. You expect all phones to work exactly the same…$50 phones should work just as well as a brand new $1400 iPhone right?
This is the problem with the world, you all got participation trophies as kids, so you expect to do less while receiving the same reward as the teams mvp. There is a reason iPhones are $1000+ and the Moto G is $50. Using a $50 phone with T-Mobile is like buying 93 octane gas for your 1987 dodge shadow… it doesn't make your ride just as pleasant as driving in a Mercedes simply because it sounds expensive. I understand many can not afford monthly payments to pay off phones, but those who can not do so, or having buyers remorse, should not complain pointing fingers at the service. I am so sick of everyone's entitlement spewing from their pores. I get heated when children do not understand the world, so I digress…. My reason for 4 stars, and if T-Mobile is reading, please come out with better plans for existing customers. Also, I am currently using Verizon for home internet as T-Mobile does not yet offer service in area of *******, please expand 5g home internet, and give existing customers a little bit of a better deal on phones… please, and thank you - John, Holmdel NJ

I love the way customer service upgrades the acct benefit for the month if customer has a complaint. They are really trying to make customers happy which is excellent service. However, I returned a phone back to tmobile irmo location and mngr issued me refund paper and said corporate off will mail me check. That was 3 months ago. I'm going round in circles with customer service and the store Mngr for 3 months to get my $180 refund. T-Mobile needs to have a better way to get refunds issued to customers 4 valid returns. 3 months is way too long. When store Mngr said T-Mobile would send me email to resolve the refund issue, T-Mobile just sent me email to go back to the store manager. I went to the store Mngr 4-5 times regarding my refund. I hope to get my refund soon! I spend lots of money, time and gas money to keep going back to the store Mngr regarding my refund. I call customer service and they always refer me back to the store Mngr. One time, the store worker told me there's nothing they can do to help me since the corporate office is the one that issues refund checks. I got the impression that the store isn't allowed to issue me a cash refund because their store doesn't hold that much money?

Look at my bill today they raise it by 35.00 for no reason got to Look at your bill every month it's t mob that's how they operate

So i went to the US, decided to get myself a temporary local phone number. T mobile didn't disappoint, with all the features coming in the package i didn't have to worry about running out of cell data. Highly recommended

I've been using a T-Mobile career for 4 years. I am totally satisfied with its service, the prices are a bit high but they worth it. Any time I needed support, the T-Mobile staff always helped me find the resolution.

I was going on trip to Philly from NYC. The device had steady connection all the way down the NJ Turnpike. Facebook/Google Maps/Amazon pages were opening good. Battery life is about 3.5 hours and it does give some heat, but not scorching. I could keep it in shirt pocket. I always turned it off when not in use, so I didn't encounter the sleep problems people faced.

I lent the device to a friend who used it with her Kindle fire and she loved the speeds.

T-mobile is almost only one who can give you great speed and fair price in my country. I have tried few operators but non is like T-mobile.

Ive been using this device for about a month and I'm very satisfied with the performance. Initial setup was not a problem for me, I was able to configure the device and start using it after charging it up.

For my job I'm on the road a lot so I keep it in the car. My iPad keeps a solid connection to it, and waking it from sleep mode takes probably 2 seconds. The speeds are very surprising and fast! My best speedtest broke the 10mb barrier more than once. Even in an EDGE area the speeds are still not bad.

After over ten years with the company, I decided to upgrade, and add a few additional lines and it went downhill from there. It took over 10 calls to different regions to finally have my correct plan as agreed.
First, it appears that getting the new lines important than my satisfaction.
It seems the Richmond, VA-based office was trying to undercut the package deal created by the international center.
When I called to make sure that the plan agreed to was in place, after I waited for over two weeks from when T-Mobile sent out the incorrect telephone, a manager (Expert) as they claimed came on line and wanted me to accept a plan that I never agreed to, and told me that they were incorrect and that he would have his manager call me after I told him that as long as he wasn't the owner, there is someone over him.
I am still waiting, but credit to the international office that sometimes gives poor reviews for some who may have personal issues with these out of the U.S. calls, the issue was resolved
It is a long story, and you do not need to read my gripe. However, I am still with them, and they are good if you only if you don't have to call them for a few things. As a result, I took off one star for simply poor customer service.

I have planned to buy a Smartphone online. At the time one of my friends suggested to purchase from t-mobile.com and said me that it is one of the best company.
So I ordered one phone from them, and they delivered the product within the 3 business days. Their customer support team is not responding properly.
I have send a mail to them after paying the bill but there is some delay in reply. Otherwise the product quality is just okay.

Great product. I used it for my first email campaign.

My service is the worst it just goes in and out, straight talk from Walmart gets better service. Proof from comparing with a buddy, and they charge out the wazoo, just to many glitches, it is literally like they block your service sometimes. Cannot believe this!

Knowing that I would be somewhere with no Internet access for a couple of weeks, I researched several "MiFi" devices. Because they were all fairly similar, my choice was based on T-Mobile's 'pay-as-you-go' option.

I like the fact that they make getting new phones easy and all their ideas are great. With that being said there coverage at least for me makes those ideas very hard to take advantage of such as free music on some steaming services without data. You still have to have a connection. Speaking of connection it is nonexistant most of the time or it is too slow to even bother with, most times if rather pull into a fast food place and use their WiFi instead of looking something up right where I am. I went to att and came back for reasons unknown at this point. Coverage sucks in my area I often drop calls when driving on the high way and you can forget about making a call or sending a text on a building with more than four floors. They have WiFi calling but it doesn't even work 99% of the time. But I mean not including data I have a cheap bill. You what you pay for I guess.

I am using TM BlackBerry Bold 4 I9900 from 2 years and i never had a issue yet. Once i got some technical problem with software installation i immediately concerned to relevant department and it was solved on the moment.

I've had T-Mobile for 5+ years now and I've found that while mistakes are sometimes made, (usually during ill-advised store visits) their phone based customer service is very good at making up for it. Any time I have called them with an issue they have been very quick to correct it and to give me some kind of compensation or perk to make up for the loss. While the website has had a few issues in the past with user-friendliness, they have made regular improvements over the years that help immensely. If you demand perfection constantly, not the carrier for you, but if you have a tiny bit of patience, they do come through in the long run.

I have been using TMOBILE since the 90s and they have been great.
Sometimes I would think they would tell me about some of their offers since I have been a loyal customer for so long but when I ask they will take care of me. The customer service has been good, every once in a while I get someone that can not help but then I call back and get

Mostly I like from Tmobile the phone I got when starting my contract, super deal. The service price are bit high compared to my current carrier

Love the cheaper fees than ATT and the no-contract policy. What I didn't like is that the ATT cancelation fees, which Tmobile pays for, are pretty difficult to apply for, since their website URl didn't exist. Also quality of network is not as good as ATT, but I love to save $50/month for a bit less coverage (in Miami).

I have had sprint for 2 years and had nothing but problems and switched to T-Mobile and service has been far better than sprint.