T-MobileReviews 1,951

I received a defective phone. After the 2nd time of going back the manager said they could order me a new phone but it would cost me 20.00. The 3rd time they ordered me a new phone. When the new phone came they charged me 22.00. The manager had told me they would credit me the 20.00. I called trying to get my credit to no avail. Bottom line is they have defective devices and then charge you to get one that works. I highly recommend you do not use T-Mobile unless you have money to throw away.

Their prepaid service hasn't been great but I've been able to tolerate it until recently. Suddenly the visual voicemail doesn't work anymore and then I can't even access voicemail via the keypad. It said I had no valid voicemail when I entered all the information it required.
Calling customer care will get you almost nowhere because T-Mobile doesn't give their reps the ability to solve anything. Voicemail worked fine until a couple of months ago when an update screwed everything up. Since then nobody has been able to solve the issue.
I'm actually thinking about going back to AT&t. (The horror, the horror)
Hopefully somewhere else will work better. (Mint, Consumer, that free phone I might qualify for...)

Trying to get info and update plan of my significant other. They refused to talk to me. Just trying to find out if our iPad can provide a Personal Hotspot i we changed to their service. Easy question. No results! Shopping for new provider.

T-Mobile has lost another customer, due to Overcharging, Broken Promises, Poor Customer Service and A Senior shouldn't be treated this way... Nobody should! Charged me for $105- for back copies of my own bills, then did not send anywhere near what I paid for, an hour on phone, 6 times on hold, finally Supervisor Lexy said within 24 hrs it'd be resolved... It wasn't, its not, and T-Mobile's not caring just cost me more $$$ than you can imagine. Shame on you, Angelo & Lexy.

T mobile is the worst phone company ever. Stayed with them for 8 months before switching back to Verizon (who I am very happy with). I had no cell phone service due to the local cell tower in my area for over a month due to repairs which we were not notified nor received a credit for due to not have phone usage. The service is lousy, experienced spotty connections with a lot of dropped calls. I have also paid hundreds of dollars over in monthly charges due to there customers service people not updating each time I called...so they kept charging me additional money because they kept telling me that I was changing the payment date each month so on top of the regular bill they were charging me an additional fee for it. I had enough of them so I paid off my phones that I purchased with them and closed out my bill...its been almost 3 months and I am still waiting for a credit of $92.00. I don't think I will ever see that either...they are rip offs...don't do it! I really would rate the a '0' only I had to select a star in order to leave a review.

This has to be the worst of cell phone companies there is. They suck you in and promise the best dervice in the nation. We had more dropped calls than any other. Then after a year, I was told by a text that I had two days to give my banking information or I would be charged fifteen dollars a month to continue using a credit card. I thought it was a scam so I called. It was not a scam and I was told if I didn't give the bank info I would automatically be charged monthly. I told them to cancel all services. They didn't so I took my phones back and they said they could not take phones back. I got service and phones from the ATT Worldnet which was a much better service to begin with but T-Mobile promised so much better of a deal. Now they want 900.00 back for phones. NOT GOING TO HAPPEN.

Phone Keep dropping calls t mobile does not want to do anything about it I called them many times all down to reset the phone

Awful Awful Awful! Unable to answer questions, the customer service disconnected me twice each time after being on hold for over 25 minutes.The only customer service worse is Spectrum and ADT. Not sure the 5G internet price is worth it. Unfortunately with the basic monopoly of internet providers there's not much choice. I'll just pray that AT&T Fiber or Google Fiber make to my neighborhood soon.

I have been with 'Sprint' now 'T-Mobil" for almost 20 years. They have changed their policy and no longer give the discount for Auto Pay with your Credit Card. This is ridiculous! I have paid my bill ON TIME without a single issue for all of these years. NOW, after 2 hours on the phone with 'customer support' and several supervisors, I find that I must now use a debit card because T-Mobil has 'changed their policy. They don't seem to have any regard for customer longevity or any idea how to take care of long time faithful customers. I am disgusted and sick and tired of dealing with T-Mobil. Why should someone else's problem become my problem! I'm totally sick of T-Mobil. As a courtesy, they gave me my money back...big deal...what a waste of my TIME! I also had an issue with a discount on a new phone that took me EIGHT MONTHS to resolve! There are places where I can't even get service! I'm looking for another company. There are plenty out there. Must be something BETTER than T-Mobil! I'm so done!

I have been a customer since 2016, when it was Sprint first and lets just say, I miss Sprint. Tmobile charges for everything even help from customer service. This is my last month with them. They know nothing about Loyalty.

I considered switching to T-Mobile for home internet and was talked into switching my cell service (4 lines) as well. I was also offered a Samsung tablet at $20 a month, which the sales rep enthusiastically pitched for all its benefits. I wasn't impressed with the tablet, internet service was okay, and we never switched our phones to T-Mobile. I returned the equipment within the time frame and thought I was done. Later I was charged $255 (much more than quoted). I called and was told the charge had already been reversed and I should see it on my credit card activity soon. Ten days later, no reversal. I called again and a different customer service rep told me my account was still active. He closed the account and said my refund would appear on Tuesday and I would receive a confirmation email. It's now Thursday and I have received neither a refund or an email. My "free trial" has been a huge waste of time and energy.

I received a flyer from T-Mobile and decided because the offer was so good to call. I've been with Verizon for over 30 years with no problems, but their advertised plan was too good not to check into. Long story short, I was blatantly lied to over and over again. They pulled my credit when I said they were not they sent me phones on a payment plan, which I never agreed to, but worst of all Each phone call I made lasted easily 60 minutes, repeating myself each and every time because they knew nothing of my last phone call. I will never get that time of my life back, but I have never experienced such horrific customer service and all of my life. I was told they were pulling the audio tapes of the call I made when the order was placed. They said it would be escalated to their "off-line" management team, who would then review the recording to review what was said. When I finally spoke to a "supervisor" he refused to acknowledge how blatantly I was lied to and that they never planned on hold anyone accountable. I would not wish that experience on my worst enemy. It's not just bad customer service it's a net work of lying thieves.

For the store in Garfield, NJ. I'm going on 3 days with no phone and no answers. The "Help", lol (especially Yurissa, try not to upset her, otherwise she'll refuse to serve you) is very nice (other than this NASTY Yurissa) and I know they want to help. But their work ethic and dedication to solve problems is, um,... less than. The "Experts", lol, are much nicer and want to help but just have no idea. 3 days later no answers. I will have to bite the Verizon $ bullet and pay for the service that doesn't drop calls every other block then can't tell you why for DAYS AND DAYS AND DAYS and get the service my clients deserve.

I will like to appreciate DANG and RUSTY for an exceptional service today. They were able to resolve all my issues and also made my day.

They lie about promo and never send you the gift card. There service is spotty at best. They kept changing my IP address so I could not connect to Hulu

Decided to try their free 90 day to see if I liked it. Took me like 5 minutes to activate their service. I instantly regretted it due to bad coverage. Now canceling that has become a huge headache. I'll stay with Verizon. I urge everyone to not even consider this!

So I placed an order on the 2nd they told me it'll be here on the 6th, never arrived, when I called they said the order hasn't even been processed for shipping. After telling them at this point it cost me $90 a day to sit at a marina to wait they canceled the order and had me go into a store. Originally I would be paying $85 a month, after debiting my bank via the phone then debiting my bank at the store they tried to lock me in a 24-month contract at 140 a month I told them no way cancel this crap I'm out of here. 140 a month? That's the same amount I pay with Metro by T-Mobile with no contract and free phones. No wonder why they have a 1.7 rating I will never go back to T-Mobile to attempt to get their service

I tried transferring from Verizon to T-Mobile I lost a bunch of money on back with Verizon now do not go to T-Mobile they are liars very deceptive nobody knows what they're doing their service is terrible trust me.

Quick and steady. Very informative. Go see Mr.August to get the best honest deals. He told me the routes and helped inform as quick as needed.

I recently switched from straight talk, and I plan on switching back soon. Don't receive half my texts on T-Mobile. Very disappointed.