• Nuance Communications

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Overview

Nuance Communications has a rating of 3.67 stars from 3 reviews, indicating that most customers are generally satisfied with their purchases. Nuance Communications ranks 27th among Customer Service sites.

  • Service
    1
  • Value
    1
  • Returns
    1
  • Quality
    1
How would you rate Nuance Communications?
Top Positive Review

“This is probably one of the better investments in software...”

Brian W.
6/5/13

This is probably one of the better investments in software I have made it a while. Being able to dictate a lot of the content I always produce including emails) has saved me countless of hours already. I bought the Dragon Dictate for Mac and I am actually using it right now to write this. Of course this is not going to be a slamdunk and the software will make mistakes which you have to correct; however, it is much better and faster to do this then manually typing. It also lets your hands rest which only helps your health. So I definitely recommend using this software as they are the leaders in the field.

Top Critical Review

“Hideous Customer Service”

Andrea W.
7/12/22

Nuance managed Dragon Medical for my private practice … when COVID hit, I had to all but close up shop - I reached out to ask about cancelling my contract and was told there was no way out of my annual contract. A few months later, that annual contract AUTO-RENEWED! Which put me on the hook for another 12 payments! In 3 years, they have never been able to set up an account where I don't have to pay as a "guest", and do not have the "capability" to set up auto-pay … though they are apparently capable of auto renew. Disgusting.

Reviews (3)

Rating

Timeframe

Other

Thumbnail of user brianw35
5 reviews
22 helpful votes
June 5th, 2013

This is probably one of the better investments in software I have made it a while. Being able to dictate a lot of the content I always produce including emails) has saved me countless of hours already. I bought the Dragon Dictate for Mac and I am actually using it right now to write this.

Of course this is not going to be a slamdunk and the software will make mistakes which you have to correct; however, it is much better and faster to do this then manually typing. It also lets your hands rest which only helps your health. So I definitely recommend using this software as they are the leaders in the field.

Thumbnail of user randyy3
1 review
1 helpful vote
April 2nd, 2013

Swype is the best app that helps you type on your Android phone. Way better than the keyboard and "swype" version that comes on Android phones. And it's free. The only downside is they collect and store the information you type. Fingers crossed that they don't use it for anything bad.

Thumbnail of user andreaw738
1 review
1 helpful vote
July 12th, 2022

Nuance managed Dragon Medical for my private practice … when COVID hit, I had to all but close up shop - I reached out to ask about cancelling my contract and was told there was no way out of my annual contract. A few months later, that annual contract AUTO-RENEWED! Which put me on the hook for another 12 payments! In 3 years, they have never been able to set up an account where I don't have to pay as a "guest", and do not have the "capability" to set up auto-pay … though they are apparently capable of auto renew. Disgusting.

Service
Value
Returns
Quality

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