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I have ordered a few knives from this company and they have all arrived in fairly good time with no problems. My gripe concerns their customer service. I have emailed them 4 times and not had a single reply. Absolute rubbish. They can't blame Covid either because the first email I sent was some weeks ago. It seems that they just ignore all contacts. I even asked them to read my emails in the notes you can leave when you place an order. Still nothing.
This company is a scam. They display a Trustpilot rating of 4.8 which is a lie. I ordered 2 items from them one was sent but the Pick Note said that the second item another knife was "Out of Stock we send ASAP!" despite contacting twice requesting an update through their 'Customer Service' portal and emailing their Orders address they have failed to communicate. I have subsequently discovered from other reviews on the web that this is a common practice for this company of only partially fulfilling orders. I would advise anyone considering using this company to find a more reputable and honest company to trade with
We ordered 2 swiss knives and two pouches. Everything arrived quickly but we only received one of the two pouches ordered. I sent them an e: mail but they haven't responded. Shame really as the delivery on other items was very fast. From now on I think that I won't order from any website that doesn't display a telephone number. I also think it would be wise to check for reviews before ordering from an Internet site i the future. I am a Company Director and I think it is terrible that there seems to be an increase in Internet companies that are not supplying goods paid for.
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Swiss Army Knife Superstore - SwissTool.co.uk
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