• SwissKnifeShop

SwissKnifeShop

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Overview

SwissKnifeShop has a rating of 4.81 stars from 170 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SwissKnifeShop most frequently mention customer service, quick delivery, and timely manner. SwissKnifeShop ranks 7th among Knives sites.

  • Service
    8
  • Value
    8
  • Shipping
    8
  • Returns
    3
  • Quality
    7
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
28
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What reviewers want you to know

Positive highlights

  • Shopping with the SwissKnifeShop is always easy and their customer service is excellent.

Critical highlights

No critical highlights yet

How would you rate SwissKnifeShop?
Top Positive Review

“A business that still really cares about their customers.”

James M.
2/25/21

I had previously experienced a problem with an order that had not been fulfilled. Apparently emails from the company were going into my spam filter, so I didn't see them trying to resolve the issue. After realizing that I hadn't received my previous order while placing another order, I negatively reviewed the previous order. They immediately reached out to correct the situation, and it's clear that they truly care for their customers. Thanks Swiss Knife Shop for restoring my faith in your fine business.

Top Critical Review

“Very poor order response time”

Pat G.
6/7/23

I placed my order on a Friday and it did not ship out until the following Thursday. That's 6 days from when I ordered it until it actually was on its way to me. UNACCEPTABLE! I won't be ordering again for sure. Too many other options.

Reviews (170)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (18)
Thumbnail of user pat.gervasio
1 review
0 helpful votes
June 7th, 2023
Verified purchase

I placed my order on a Friday and it did not ship out until the following Thursday. That's 6 days from when I ordered it until it actually was on its way to me. UNACCEPTABLE! I won't be ordering again for sure. Too many other options.

Service
Value
Shipping
Thumbnail of user frankw528
1 review
0 helpful votes
February 26th, 2021

Ordered in late December, but only arrived this week. Still waiting on part of the order. I wanted to keep them in business, but I will think about ordering from a different vendor next time. Why do I need to write at least fifty words? Seems excessive.

Products used:
Kitchen knives

Service
Value
Shipping
Returns
Quality
Thumbnail of user derrellp
1 review
0 helpful votes
June 24th, 2019

Picture showed the brush holder on top of the cream bowl container. I thought it would be affixed to it allowing the brush and holder to be stable. As it is, it is unstable allowing it to tip over.

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