• Swimsuits For All

Swimsuits For All

Overview

Swimsuits For All has a rating of 1.18 stars from 399 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Swimsuits For All most frequently mention customer service, credit card, and return shipping problems. Swimsuits For All ranks 286th among Swimwear sites.

  • Service
    200
  • Value
    168
  • Shipping
    191
  • Returns
    160
  • Quality
    150

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
39
32
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • But this company is ridiculous and the customer service is Horrible.
  • I can get a gift card in exchange for a return for free, but I never want to shop from this awful place again.
How would you rate Swimsuits For All?
Top Positive Review

“Great experience”

Hilda C.
1/24/20

Ordered from this company several times and never had a problem. Suits fit well, fabric is great and never had a problem with returns or refunds.

Top Critical Review

“NO GOOD THIS TIME! 1 year later...”

Dee P.
2/14/24

Ordered a chlorine resistant top and leggings...No confirmation came...I went back to site and order had disappeared...I call next day and no order to be seen...I asked what to do and got a bunch of run around...(meanwhile $114.93 was taken from account)! I was given a fake number for Global Beauty E, their sister international company...it called a pharmaceutical company in Canada(I tried it many times and looked it up)...I was given another number and they answered Something else, but affiliated...saw no order...So ya so far Im out $114.93...

Reviews (399)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (196) gift card (46) credit card (46)
Thumbnail of user deep296
2 reviews
1 helpful vote
February 14th, 2024
• Updated review

Ordered a chlorine resistant top and leggings...No confirmation came...I went back to site and order had disappeared...I call next day and no order to be seen...I asked what to do and got a bunch of run around...(meanwhile $114.93 was taken from account)! I was given a fake number for Global Beauty E, their sister international company...it called a pharmaceutical company in Canada(I tried it many times and looked it up)...I was given another number and they answered Something else, but affiliated...saw no order...So ya so far Im out $114.93...

Tip for consumers:
Dont shop here at Swimsuits for all...global E Beauty....They have gone down hill and you probably wont get your items...They might take your money though...

Service
Shipping
Thumbnail of user samantham35
Magali R. – Swimsuits For All Rep

Hello Dee,

We would like to apologize for your recent experience with Swimsuitsforall. Please send us an email to social.media@fbbrands.com including your full name, your email, and your address. We will be glad to further assist you.

Sincerely,
Swimsuitsforall Customer Care

Shipping took a long long time!
March 8th, 2023
• Previous review

I just recieved my chlorine resistant leggings and chlorine resistant tunic...The colors are beautiful on the tunic,I ordered a size 8, and actually bought a smaller size than usual...It fits pretty big, but i can use it for a dress (so tunic fits bigger than your usual size likely)...The leggings seem to fit a bit smaller than all my other leggings, and i got a size 10, so leggings may fit you a bit smaller than usual...They have a really pretty color strip on the side of them...Colors on both garments are really striking and pretty! It looks to be good quality stuff! The shipping sucks! It took forever,and it never updated from epostglobal to Canada Post, which worried me...I contacted Epostglobal LLC and got a really nice lady who looked into things for me, and it seemed someone at that Epostglobal shipping forgot to enter some info to Canada post, so when it was submitted,then it showed it was moving thru the system...Im happy with my purchase, but i wont know how chlorine resistant it all is until i use it a bit...I will say its really pretty stuff! I would consider sending tunic back and get a smaller one, but I think it be a hassle with post etc..

Products used:
Leggings for the pool and tunic for the pool

Thumbnail of user erino216
1 review
0 helpful votes
March 29th, 2024

The swimwear is terrible... cheap quality, and the built in cups are the same size for every swimsuit regardless of size (size 2 gets the same cups as a 22). Just TERRIBLE, cheap crap. And what's worse-- you lose about $50 in the return process, which makes no sense! DO NOT ORDER! Just a scam!

Products used:
Swimwear

Thumbnail of user aa748
1 review
1 helpful vote
January 20th, 2024

Poor customer service, poor quality, way too expensive for so-so merchandise, sizing is way off on everything and they have made exchanges/returns as difficult as possible. I have tried this company on and off for a few years expecting different results. I'm certainly not going to waste any more time or money on this dysfunctional outfit.

Service
Value
Shipping
Returns
Quality
Thumbnail of user susank3032
1 review
1 helpful vote
January 19th, 2024

Order placed 3 days ago, confirmation said shipping may take up to 7 days. Today sone lame email about technology upgrades, may take up to 7 days to ship. Not having a good feeling about this company.

Thumbnail of user hildac16
1 review
1 helpful vote
January 24th, 2020

Ordered from this company several times and never had a problem. Suits fit well, fabric is great and never had a problem with returns or refunds.

Thumbnail of user liseh2
3 reviews
33 helpful votes
March 15th, 2024

Bought suit and it had pulls all over it. It had apparently been used. I send an mail to the company and never heard back from.
A month later I start getting 17.99 monthly charge on my credit card. It said swimsuits for all club.
I never joined a club and this was a ridiculous charge. I couldn't get hold of them so I contacted my credit card company. Since I didn't find or see the charge until the 3rd month only 2 months was taken off my card.if you buy something from them beware and pay attention to the charges.
I don't know what is going on at this company but something changed. I bought from them in the past and didn't have a problem.

Tip for consumers:
They started charging my credit card for some kind of swim suit club I never joined. Or someone in their facility/ company is doing it. At any rate my credit card was charged by someone claiming they were swimsuits for all.

Products used:
Bathing suit. Customer service never returned 2 emails to contact them.

Service
Value
Shipping
Returns
Quality
Thumbnail of user samantham35
Magali R. – Swimsuits For All Rep

Hello Lise. The Member Rewards Program is an optional offer at the end of the order, requiring your consent with email and card information to sign up. If you do sign up and no longer wish to be in the club, you can cancel at anytime at 1-877-526-6396 or email CustomerService@FullBeautyMemberRewards.com.

We would like to apologize for your recent experience with Swimsuitsforall. Please send us an email to social.media@fbbrands.com including your full name, your email, your billing zip code and a brief description of the issue. We will be glad to further assist you.

Sincerely,
Swimsuitsforall Customer Care

Thumbnail of user shirleyp1053
1 review
0 helpful votes
December 14th, 2023

This company is very deceptive. After my order, I started being billed $16.95 a month. Their is no explanation for this if you go into your account. After some research, I find that is is some sort of rewards program, but no information about rewards you have earned. You might think you are getting a sale on a swimsuit, but after these ongoing charges, you pay much more for your swimsuit than you would anywhere else. My advice is to never purchase from swimsuits for all.

Value
Thumbnail of user samantham35
Magali R. – Swimsuits For All Rep

Hello Shirley. The Member Rewards Program is an optional offer at the end of the order, requiring your consent with email and card information to sign up. If you do sign up and no longer wish to be in the club, you can cancel at anytime at 1-877-526-6396 or email CustomerService@FullBeautyMemberRewards.com.

Sincerely,
Alexis
S4a Customer Service

Thumbnail of user thomase455
2 reviews
0 helpful votes
December 27th, 2023

Bought 2 items for $102 (incl $16 Shipping) - it didn't fit so returned for $72 (charged $10+ in fees).
Then they signed me up for 'membership' at $16.95/per MONTH on my credit card without me knowing.
Husband finally caught on.
NEVER DEAL WITH THESE PEOPLE.
They get 1 star because can't give zero.

Tip for consumers:
Somehow they signed me up for a $200/year membership without me knowing.

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user teresat1019
1 review
0 helpful votes
March 2nd, 2024

Don't purchase from this website. It is a scam. I wanted to swap a swimsuit out because their sizing descriptions are way off. The website said if I agreed to a gift card instead of a refund they would give me an "instant" credit so I selected that option so I could use that credit to order the replacement swimsuits in a smaller size. When I got no instant credit I called customer service & they told me sorry the credit was not instant but no worries, I could go ahead & make my replacement purchase & they would convert my gift card to a credit card credit once the gift card was issued. Once the gift card was issued I called to get it converted to a credit & they told me there would be a $10 fee to do that. This website is a total scam & you should avoid them at all costs as their #1 goal is not to sell but to lie & cheat their customers out of money.

Tip for consumers:
They lie to customers in order to scam them out of more money

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaelu826
1 review
0 helpful votes
January 13th, 2024

I did not even receive a swimsuit. It was a skirt of some sort made of polyester that would have been 5 sizes larger than what i would even order. The material seemed to have been washed numerous times. I would not recommend this company to anyone.
From the company after I ordered.

Thank you for your order
Hi

Keep an eye on your email! We're currently processing your recent order and will let you know when your package is shipping. You can access the status of your order at any time through swimsuitsforall.com.

See your order details below and thank you for shopping with us!

Sincerely,
Swimsuits for All® Customer Care Team
VIEW ORDER STATUS
You've qualified for
FREE SHIPPING on this order
CLICK HERE
Order Number: *******1209

Thumbnail of user samantham35
Magali R. – Swimsuits For All Rep

Hello Michael,

We would like to apologize for your recent experience with Swimsuitsforall. Please send us an email to social.media@fbbrands.com including your full name, your order number, and your billing address. We will be glad to further assist you.

Sincerely,
Swimsuitsforall Customer Care

Thumbnail of user jaynew67
1 review
5 helpful votes
April 6th, 2022
Verified purchase

They sent me the wrong order I called to speak to supervisor very unprofessional they withheld 15 dollars from refund on there mistake there is no recourse. Who can you talk to when the supervisor is disgusting. Would never buy from any of there companies beauty brand. If your calls are truly taped listen to manny conversations he costs y'all more money than what he is paid and you would be apologizing I am sure for the treatment of your customers.

Tip for consumers:
Would be helpful if they sent item you ordered

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user samantham35
Magali R. – Swimsuits For All Rep

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this does not happen again.

Thumbnail of user sandyl421
1 review
2 helpful votes
January 10th, 2023

So I buy a suit and it comes. Can't get suit above my ankles. Try to return it. I pd $33.68 out the door. They wanna give me $12! So I call them back and then she says she will give me my $ back-all of it. Never sends label. I call them back. Guess what? Back to $12 refund! Horrible foreign country customer service. Never again. Crappy suits, sized completely wrong. DO NOT BUY. Go to Penney's or amazon. No hassle on returns.

Tip for consumers:
DO NOT BUY ANYTHING FROM THEM. READ REVIEWS FIRST. THEY ARE ALL BAD.

Products used:
None! I LOST money and they will try to sell that to another person and they will get ripped off too. This company has really gotten terrible! Foreign customer service you can’t understand, they lie and say you get refund and then just won’t send shipping label. Really sad company. I’m done!

Service
Value
Shipping
Returns
Quality
Thumbnail of user donah45
1 review
3 helpful votes
September 4th, 2023

I purchased 3 suits and returned them next day.They took 33.23 from my refund. Customer service told me it was due to the fact they don't pay for shipping plus restocking fees.So you pay 20 for shipping and then another 20 to send it back. AND then 2 months later they charged me twice- 16.95 (33.90 total) for some club I absolutely did not join. This company is a ripoff! Buyers Beware - I would highly recommend finding another place to buy your swimwear.

Tip for consumers:
Yes this company is a total rip off and should be investigated for their charges to customers and their returns.

Products used:
None I sent them all back

Service
Value
Shipping
Returns
Quality
Thumbnail of user tonif178
1 review
3 helpful votes
May 12th, 2023

They shipped my order to a Walmart that's 20 miles from my home and claimed that I chose that as my delivery address. I absolutely did not.
And I didn't accidentally input that address. It's in another town and the addresses have nothing in common except for being in the same state.

The customer service rep I spoke to was dismissive and unhelpful. The email customer service was no better.

Needless to say, I do NOT recommend this company and I won't be ordering from them again.

Service
Value
Shipping
Thumbnail of user dawnf272
1 review
1 helpful vote
May 7th, 2021

I received both of my items a little over three weeks if you're willing to wait for your purchase the suits are of very good quality I'm keeping both!

Products used:
Swim suits

Value
Shipping
Quality
Thumbnail of user samantham35
Magali R. – Swimsuits For All Rep

Thank you for the feedback! We know our shipping delays are not good and are working to improve every day! We're glad you are enjoying your items.

Thumbnail of user lenaa64
1 review
1 helpful vote
January 11th, 2023
Verified purchase

Like many before me, their site is deceiving. If you do order CHECK your PayPal, credit card whatever for troll "reward" charge you did NOT sign up for. Call immediately to cancel & request confirmation email of cancellation. Do NOT order they pay penny on return. Good luck.

Tip for consumers:
Make sure you check being charged a monthly reward service. Seems to be anywhere from $14-$16 as I’m reading reviews. They return penny to the dollar. Be careful.

Products used:
Swimsuit

Service
Value
Shipping
Returns
Quality
Thumbnail of user stephaniem3361
1 review
2 helpful votes
September 19th, 2023

I entered a promo code for free shipping which did not work (still charged me shipping). Several months later I noticed a fee of $16.95 for 2 months. Apparently entering the promo code signed me up for a monthly rewards club ( I am paying for points?!?!?!?). The only way to receive free shipping is to request reimbursement which there was nothing defining the rules. I will never buy anything from this company again. As a note- I kept a swimsuit that did not fit due to the charges to return where ridiculous.

Service
Value
Shipping
Returns
Quality
Thumbnail of user samantham35
Magali R. – Swimsuits For All Rep

Hello Stephanie. The Member Rewards Program is an optional offer at the end of the order, requiring your consent with email and card information to sign up. If you do sign up and no longer wish to be in the club, you can cancel at anytime at 1-877-526-6396 or email CustomerService@FullBeautyMemberRewards.com.

Thumbnail of user deel211
1 review
7 helpful votes
April 26th, 2023

After receiving swimsuits that I didn't order and going through the costs TO ME of sending them back, I find out they have been charging my card $16.95 EVERY MONTH for the past 6 months! Customer service is awful and will not help. Had to go through cancelling my debit card for fraud and fingers crossed I actually get any of the money back. Go elsewhere, do not trust this company..

Tip for consumers:
Scam website.

Products used:
Bathing suits

Service
Value
Shipping
Returns
Quality
Thumbnail of user sandrap1770
1 review
0 helpful votes
September 21st, 2022
Verified purchase

I literally paid double to get different size replacement swimsuits for two swim suits I purchased and wanted to exchange. They do not exchange items. You have to return them with a large processing fee and repurchase. Surprisingly the cost of them is no longer what I paid and when asked if there was a promo code so that the cost would be closer there were none! Gave 2 star because the quality didn't seem bad, but won't know for sure until go in the water.

Tip for consumers:
Buyer beware … order the correct size or you will pay a lot more to get the correct size

Products used:
Two sets of swimsuits for additional person kept. One top and two bottoms of swimsuit I kept along with cover up

Service
Value
Shipping
Returns
Quality
Thumbnail of user susannahl8
1 review
5 helpful votes
June 28th, 2021

Ordered May 24. It "shipped" June 17 and they charged my credit card but the tracking number provided says USPS is still waiting for the package - that only the label was created. Customer Service said they can't do anything until 30 days has passed since shipment. So $66 out, and the vast majority of the summer without a swimsuit at BEST and most sizes are now out of stock. VERY UNHAPPY.

Products used:
swimsuit

Service
Shipping
Returns
Thumbnail of user samantham35
Magali R. – Swimsuits For All Rep

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

Thumbnail of user michelem98
33 reviews
84 helpful votes
December 20th, 2018

I do wish they accommodated larger bust sizes but they do offer a wider variety of styles and fittings. If you order a size that doesn't work, call customer service and they can advise you on what size or style will work better. Some of their vendors are better than others. Once you find a vendor that works for your purposes, it's fantastic. Shipping charges and times are great, especially if you watch for deals.

Thumbnail of user karenp2737
1 review
2 helpful votes
June 3rd, 2023
Verified purchase

I ordered a swimsuit over the phone on May 30th. The girl helping me put it through said that my gift card wasn't working. I said fine and decided to order it on my credit card in a few days. I checked my gift card and they took the money for the suit but didn't give me a confirmation number and when I called they said they couldn't find the order at all. So I'm out 92 dollars with no suit to show for it. I want my gift card refunded. Very unhappy.

Service
Thumbnail of user samantham35
Magali R. – Swimsuits For All Rep

Hello Karen. We would like to apologize for your recent experience with Swimsuitsforall. Please send us an email to social.media@fbbrands.com including your full name, your email, and your billing address. We will be glad to further assist you.

Sincerely,
Swimsuitsforall Customer Care

Thumbnail of user jeanniem156
1 review
0 helpful votes
March 2nd, 2023
Verified purchase

I will never again deal with this company! I correctly ordered two swimsuits which were correctly represented on my order confirmation. I received delivery of one and I also received some piece of apparel that I cannot even identify. It was definitely NOT a swimsuit. Since I had not created this problem, and I had no use for it, I put it in my Goodwill donations bag. Swimsuits For All refused to send me my second suit which had been paid for unless I could return the mystery garment. The unordered item had a price tag on it that was far less than the suit I purchased. This was entirely THEIR MISTAKE, a problem of their making, but they refused to correct it.

Service
Thumbnail of user paulaj155
4 reviews
7 helpful votes
January 1st, 2023
Verified purchase

Just before Christmas, I received two swimsuit bottoms that I returned the end of April 2022.
I have no clue what happened. Was it lost in the mail for 8 months or did they lose it at their facility for 8 months?
Their explanation on their return slip stated "Returned, old damaged merchandise to customer". The two swim bottoms I returned to them and they returned to me after 8 months were still in the same new original condition.
When I originally received them, I tried them on, they didn't fit, I returned them with in a couple of days of the original receipt.
I will never order anything from them or any company associated with them, ever again.
I'm planning to sell these swimsuit bottoms on eBay. I'm planning to practically give them away so the consumer will buy them from me instead of from Swim Suits for All. And, I will include a note to the buyer explaining to them their good fortune and warn them to never purchase from this company again. Affiliated companies are listed on their website and include the companies pictured.

Tip for consumers:
Be sure you’ll never need to return an item.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user lorettac99
1 review
0 helpful votes
June 27th, 2020

Wish I had read reviews before ordering. Received with treads hanging off and terrible quality. NO PACKING SLIP. I called customer service and explained everything and was told they would send me a return label and I would not have to pay postage. Never tried it on. I have photos of protective strip and label still attached and thread hanging. I am told today when I called to inquire about my label that I would get a gift card or they would deduct 9.99 for shipping. Then I went on the reviews and am afraid if I ever do get a label I won't get any money back because the girl I spoke to kept saying I would get a gift card. All I wanted was my money back. I will never ever shop this company again. They are a total rip off. I am afraid to send this horrible swimsuit back as I probably won't get my money back. Tried to add a photo but won't take it. Surprise Surprise

Service
Value
Shipping
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Quality
Thumbnail of user samantham35
Magali R. – Swimsuits For All Rep

Hello Loretta, my name is Corinne; I am a Customer Service Specialist with SwimsuitsForAll. I'm very sorry for the poor experience and would like to help. Please email me your order number to social.media@fbbrands.com

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From the business

Women's swimsuits in sizes 4 & up. We make shopping for swimwear as fun as being in one. Save at swimsuitsforall today!

Company Representative

Thumbnail of user samantham35
Magali R.
Typically responds within 4 days

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