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Swiminn has a rating of 1 star from 4 reviews, indicating that most customers are generally dissatisfied with their purchases. Swiminn ranks 123rd among Swimwear sites.
I ordered 4 pairs of sandals and accepted to pay $60 of shipping for those 4 pairs. They arrived 5.5 weeks later from Spain and only 1 pair was the correct size. When I asked to return the other 3 pairs, they refused to reimburse me the cost of shipping for those 3 pairs they sent me in the wrong size. They think it's ok that I pay $60 of shipping for one $25 pair of sandals, when they are the ones who made the mistake with the other 3 pairs.
I ordered 4 pairs of sandals and accepted to pay $60 of shipping for those 4 pairs. They arrived 5.5 weeks later from Spain and only 1 pair was the correct size. When I asked to return the other 3 pairs, they refused to reimburse me the cost of shipping for those 3 pairs they sent me in the wrong size. They think it's ok that I pay $60 of shipping for one $25 pair of sandals, when they are the ones who made the mistake with the other 3 pairs.
I have waited for 15 days on dispatching the order because one of the items was "in transit to our dispatch centre". And then additional week for the delivery. That's like 23 days in total. Awful!
It's obvious that they don't allow items rating on their website that goes below 4 stars. I tried to review one item with 3 stars and it didn't go thru. This means that all the product flaws remain hidden.
When it comes to returning... oh my God!
First you have to pay for the return label which is EUR 14. Then you gotta print it out and bring the package by yourself to the nearest GLS warehouse. In my case, it's 15km away. And finally, it took exactly additional 3 weeks to get your money back.
Now that's the company you never wanna make a deal with, it's like 19th-century online shopping experience. Never again!
Until i've paid order:
*******, the pack should arrive at 01.09. After the payment, they don't care and told me that can't give me an estimate... And this in conditions I've paid DHL (30 euro). Don't trust them! They only take your money and let you... Before you pay, the term is 2 days. After, they let you down if you don't make a complain!
Another shop in which can't trust! Even their comment tell a lot about thei attitude! They are so high for a little consumer! It passed 6 days over the delivery term and they are disturbed that I've made a complain to Pay Pal. And if I paid by card by bank. What happened? And in all of this case, they don't understand that is not a money problem! Is about consumer respect for!
And they don't respect the consumer!
Avoid them!
If I could have set the Star Rating to zero or minus 2 I would have.
Placed an order on 29th November 2023.
No update on tracking since 9th December 2023.
Contacted them multiple times by email, chat and WhatsApp (no contact phone number).
They do not bother to read your message or email, just reply with 'your package is in transit. If it has not arrived in the next 5-7 days, please come back to us'.
I have spoken to both the Royal Mail and Spring GDS. Neither have the package and Spring are therefore saying that the package is lost.
Swiminn havent even bothered to look into the matter.
I have grown to hate AI, chatbots and messaging assistants - oh to be able to speak to a human...
I will not use his company again and would not recommend them to anyone.
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