• SWELL

SWELL

Overview

SWELL has a rating of 2.61 stars from 59 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SWELL most frequently mention customer service, credit card, and tracking number problems. SWELL ranks 3rd among Surfing sites.

  • Service
    7
  • Value
    7
  • Shipping
    5
  • Returns
    4
  • Quality
    5

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I'm wondering if their customer service continues to get worse and worse.
How would you rate SWELL?
Top Positive Review

“Don't Always Believe What You Read!”

Lindsey V.
7/23/16

After Reading The Abundance Of Bad Reviews For this Website, I Second Guessed myself when wanting to Purchase A Swimsuit Top that I really Wanted from here BC of the better price but then I thought about it for a couple Days and decided for the first time to Try it Anyway knowing that it would be my fault if something happened. I''m So glad I went with with my gut instinct and didn't let the reviews sway me BC everything Went GREAT! Shipping, Size, Price and most of all the FIT Was Perfect! Don't believe everything you read.

Top Critical Review

“Don't Buy! They are a Scam!”

Kat E.
7/2/23

Don't buy this place is a scam! I bought 2 dresses and after waiting past the stated time frame for shipping, I reached out. They never responded to my messages. I opened a dispute with PayPal which caused them to reach out. They promised to refund me but needed the dispute canceled. I canceled the dispute, and then they REFUSED to refund me. Thankfully I can reopen the dispute with PayPal and am currently awaiting for my refund feom the duspute.

Reviews (59)

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Timeframe

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Reviews that mention popular keywords

customer service (26)
Thumbnail of user lindseyv7
1 review
3 helpful votes
July 23rd, 2016

After Reading The Abundance Of Bad Reviews For this Website, I Second Guessed myself when wanting to Purchase A Swimsuit Top that I really Wanted from here BC of the better price but then I thought about it for a couple Days and decided for the first time to Try it Anyway knowing that it would be my fault if something happened. I''m So glad I went with with my gut instinct and didn't let the reviews sway me BC everything Went GREAT! Shipping, Size, Price and most of all the FIT Was Perfect! Don't believe everything you read.

Thumbnail of user alexh138
1 review
1 helpful vote
June 16th, 2016

This site has everything- awesome, quality gear and the sickest threads for dudes and chicks! They've got new stuff on sale practically every day for anyone whose not trying to break the bank and regardless the regular threads they have aren't even that pricey either. Super sweet site for anyone looking for pretty much anything! Any surfers, beach bums, or anyone definitely should check it out!

Tip for consumers:
Sign up and theyll email you new discount codes almost every week!

Service
Value
Shipping
Quality
Thumbnail of user jessicah85
Philip R. – SWELL Rep

Thanks for the review Alex! Glad you are stoked with both site and brands

Thumbnail of user joshuaw36
1 review
0 helpful votes
May 3rd, 2016

I had fantastic customer service! Sam the surf specialist helped me out greatly on deciding on what surf board to get as a beginner but still be able to keep and hold on to when I get better and swell runs great promotions! Like with my cart i was able to put in a promotional code that gave me a portable shower to rinse off at my car after the beach I had nothing but a great experience with this website so I'd personally like to say thanks to both Sam and Swell!

Thumbnail of user gregb72
2 reviews
1 helpful vote
January 29th, 2016

I've placed at least 10 orders from Swell in the past and have had nothing but good experiences doing so. Their prices on clothing is nearly unbeatable and they constantly have great sales going. I often times end up purchasing alot more clothing than I intended to buy when I started shopping because of ridiculous sale prices. I did have to return 2 items back in January and the return process was a little slow but I did get my refund about 2 weeks after I shipped the items back.

Service
Value
Shipping
Returns
Quality
Thumbnail of user charlesm112
1 review
0 helpful votes
October 27th, 2015

I was turned on by a friend to the incredible variety of surf stuff at Swell.com. With my first order I've been jazzed, stoked and very very satisfied. In particular, Jessica in their Customer Service division has made my experience at Swell wrinkle-free. She even resolved a gift with purchase that I had missed. I ordered some stuff for my son and told him to call Jessica if in the unlikely event he had any problems. This is a good spot.

Thumbnail of user patrickb95
1 review
0 helpful votes
August 23rd, 2016

Living near Charlotte NC limits my availability of excellent Surfwear. Quality surf shops are 4 or more hours away. Swell has filled that spot for me. I love their selection of high quality gear and they have shipped all my orders within days of them being placed. Many times the items come all the way across the US in 2 days as well. I had one item in an order that was of the wrong color but it was taken care of in a timely matter and I never even had to email or call customer service. I just filled out their return forms online and waited patiently. Everything worked out well. I ALWAYS look forward to their emails as they seem to always include a discount code and gives me a new look at items I might not ever browse. They've got my business!

Thumbnail of user tanyak24
1 review
0 helpful votes
June 9th, 2016

Swell has amazing customer service. Their only issue is the shipper they use to Canada - DHL.
DHL charges broker fees at the border and big return fees. Hoping Swell will add more shipping options so Canadians can avoid DHL's fees.
PS - Philip Romero at Swell is amazing! Give that man a raise Swell.com!

Thumbnail of user jessicah85
Philip R. – SWELL Rep

Hello- My name is Philip and I am the customer service manager. Though we do have a restocking fee for refused packages we are more than willing to waive that for you and eat the cost of the shipping back to us. Please email customerservice@swell.com attn: Philip and I will notate your account.
I would like to point out that it does state on our site that we use DHL and that customs and duties are not included in your order total.
Get that email sent and I will note.
Thank you,
Philip

Thumbnail of user bretts38
1 review
0 helpful votes
September 4th, 2016

We've shopped at swell.com for quite sometime and really like the selection of products. On this order swell gave us free upgraded shipping and just wanted to say "thank you!".

Thumbnail of user maddien
1 review
1 helpful vote
June 2nd, 2016

Got a dress and shirt for 40% off their original price. Both from great brands, Roxy and Rip Curl. Ordered on Saturday of Memorial Day weekend and got them on Thursday. From CA to NC. Awesome!

Thumbnail of user jessicah85
Philip R. – SWELL Rep

Thanks for the positive review Maddie!

Thumbnail of user camerona14
2 reviews
0 helpful votes
August 9th, 2016

Hey this is Cameron Adam or Cameron Erbele best surf/skate store I've ever spent money for clothes on really good deals love it

Thumbnail of user stevem194
1 review
4 helpful votes
September 23rd, 2015

I've been surfing for 50 years and I'm still tan in great shape and feel great!... Swell keeps me in style wherever my life takes me and is the easiest way to shop!. They bill correctly... change out orders perfectly... and are the nicest to talk with about questions on any of my orders.!... wherever you live in this crazy world Swell can keep you well dressed and looking cool!... Surfers and Swell!... :). . Steve Meyst

Thumbnail of user caseyc34
8 reviews
20 helpful votes
June 9th, 2016

What a great place to find high quality, durable, comfortable, and affordable brands. They have prompt shipping and great selection of products! I highly recommend Swell and I will continue to do business with Swell! A+

Thumbnail of user jessicah85
Philip R. – SWELL Rep

Thank you Casey! We are glad you were stoked with your purchase.

Thumbnail of user adriang29
1 review
1 helpful vote
February 2nd, 2017

Ordered some clothes and had them delivered on my door 52 hours later in OSLO, Norway! Everything was as expected. Really satisfied with this purchase!

Thumbnail of user julsd
1 review
1 helpful vote
May 24th, 2016

I love the bohemian styles they offer and there is a lot 100%cotton. Great deals and shipping is always timely. You can build a wish list which i love so i can think about purchases for awhile and also watch for a sale price

Thumbnail of user dough39
1 review
0 helpful votes
May 3rd, 2016

I was in a bind for a trip to Mexico and needed some swim shorts and all the beach things one would need to start the summer early. I paid for next day shipping because I only had four days before my flight. FedEx said the package was delivered Monday morning, but I never received it. Tuesday, one day prior to my flight, I'm talking with Swell Customer Service rep Philip, and he says while there is a FedEx protocol they have to follow in order to do a refund that would take 5 days, if I wanted to repurchase in the meantime, he would over night it to me free of charge.

In a nutshell, I got my second shipment of beach gear a few hours before I had to leave for the airport instead of being without it all. It was costly to over night it, and Swell ate the cost to help me out.

Thumbnail of user kayem2
2 reviews
0 helpful votes
November 4th, 2015

I live for their extra 50% off sale clearances! I see that others have issues with shipping and customer service. I have NEVER had a bad experience with the customer service chat. I am also lucky enough to work very close to their warehouse and I pick items up by driving over. When I have had items ship, I've had no issue. I love their clothing. Their "Swell" brand items do leave something to be desired in terms of quality - but, I am okay with that because the stuff is very on-trend and I'm comfortable with wearing them out and about on vacation and potentially purging them from my closet after a year or so. I also enjoy the variety of items and brands - everything from chill to luxe and in between.

Thumbnail of user lindseyj8
1 review
1 helpful vote
December 18th, 2015

I was shopping for swimwear and Jessica was SO HELPFUL. She made me feel comfortable with my experience and was even willing to go to the warehouse and check on sizing for me. I will definitely continue to shop at Swell after this awesome experience. Thank you Jessica! You're the best!

Service
Value
Thumbnail of user gerardc31
1 review
0 helpful votes
July 25th, 2016

I ordered a board sock from them. They expedited the shipping at no extra cost (2nd day for the price economy) and got me a great product for a very cheap price. Sock fits like a glove and saved me a few coins in the process.

Thumbnail of user ashleys150
1 review
0 helpful votes
July 1st, 2016

Completely obsessed with everything I received from swell as always.

Thumbnail of user jessicah85
Philip R. – SWELL Rep

Thank you for the stars Ashley, Stay Stoked!

Thumbnail of user daniellep16
1 review
0 helpful votes
October 6th, 2015

Over the weekend I placed an order for next business day delivery. I chose to pay extra for fast delivery because I needed a couple of the items before my girls trip this week. As soon as I placed the order online I realized that somehow the city and zip were incorrect. I went back to my account on the website to try to fix it for the shipment but only had the option to fix it for future deliveries. The support line was closed for the weekend so I waited to get help on Monday.

First thing Monday I opened up chat support with Julie to see if she could help me out. The first response was that they fixed my shipping address but that because of this my order would be delayed y one day. I asked Julie if there was anything else they could do. She went above and beyond to do just that and ended up getting my order shipped out that day and it looks like I'll be getting it on time! Thank you so much and I can't wait to get my new goodies for this trip.

Thumbnail of user kandyl
1 review
4 helpful votes
November 9th, 2012

Real quality & not all that expensive + lots of mark downs. My favorite place to shop - I always shop on-line. Love their selection. Customer Service is Most important to me. So many CS stinks big time - how are they staying in business? Ordered several times from Swell - always pleased w/purchases. Swell Rocks!

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From the business

Enjoying the ocean since 1999. Shop the best Men's and Women's apparel and surf gear. FREE shipping over $49 + FREE returns

Company Representative

Thumbnail of user jessicah85
Philip R.
Typically does not respond to reviews

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