SWELL

Don't buy this place is a scam!
I bought 2 dresses and after waiting past the stated time frame for shipping, I reached out. They never responded to my messages. I opened a dispute with PayPal which caused them to reach out. They promised to refund me but needed the dispute canceled. I canceled the dispute, and then they REFUSED to refund me. Thankfully I can reopen the dispute with PayPal and am currently awaiting for my refund feom the duspute.

This is an extremely dishonest and unethical company. Don't walk away, run! They don't care if you are unhappy, they don't care if you want to cancel within 14 days. They keep your money even when they turn off all aspects of the app (at my request). I would advise everyone to avoid this company at every possible level.

Stole my money - Ordered a dress that never arrived, I have sent 20 emails over five months requesting a refund and they have either ignored the email or said 'just wait it will arrive' - obviously it never did. DO NOT BUY FROM SWELLSHE

NceCan't seem to usethis website at all. Don't have time to wait and figure it out. Very frustrating experience

I had an experience in the past where a return took months to be applied to my account... that was followed by an apology from customer service. Now, I return another package which was purchased on 7/6/2016 and still no credit yet... WTH takes so long to process folks? If you purchase something from this company and need to return it, be prepared to wait for your money to return to your account... poorest of service on this aspect from swell... will never purchase from them again. Calling credit card company Monday morning.

Ordered Pants
Received Wrong Pants
Returned Pants 6/21 -Wednesday
Learned that the card used with Swell had been hacked- 10+ fraudulent charges
Return processed by USPS Friday 6/30 - 7 business days after drop off?.
Return arrives at Swell Warehouse Friday 7/7
22 Business Days Later
Present, Thursday 7/13 --------- no response from Swell

I ordered a couple items for Christmas gifts 2 day delivery. I never received them. When I got hold of the company after Christmas I was told my order was cancelled. Apparently they don't update their inventory online real time so you wont know if your order is really filled until its too late. Do yourself a favor and order elsewhere.

So- there were some good sale prices. But the site kept freezing. So I had to keep leaving and re-entering the site. This took forever. Perhaps because of this, after placing the order, I received an email that my two favorite items were no longer available. So I decided to chat. Thinking there may be something similar. The lady I got stuck with was incredibly rude. Completely unwilling to work with me. Also, completely unwilling to work with me regarding a price matching request. I was told she was the only one there, so I had no other options. Then she did something that NEVER has been done before. She rudely left the chat prior to its completion. I couldn't be more disappointed. As another Site Jabber member also had difficulties actually getting sale items. In that case, Swell offered 30% of future purchases. In this case, they cancelled TWO items, and refused to even apologize. I'm wondering if their customer service continues to get worse and worse.

DO NOT order from this website! I ordered a pair of boots over 2 weeks ago and they have STILL not arrived. I was never emailed a tracking number so I have had to call Swell multiple times to track my package. Each time, they have told me "it is still in transit" and given me a different delivery day. I can't believe I paid $5 for shipping to take 2 WEEKS. This company is absolutely ridiculous and I do NOT recommend them at all. I wish I could give negative stars.

I ordered 4 swim items. 3 of the 4 we completely wrong. When called customer service they said the pictures on the website were wrong. They cant get their website straight or their orders. Dont order from them!

"Worst customer service and worst company EVER. I ordered a pair of shoes, they were the wrong size. When I tried to return them, they wouldn't accept them because of a "damaged shoe box"! What a pathetic excuse to keep my money. So now I not only paid for the shoe, the shipping, the return shipping, but the shipping back to me since they would otherwise discard it, hence taking both my shoes and my money! Customer service was unhelpful, basically kept saying it was my fault! Never shopping there again! "

My account and email receipt showed/rejected no delivery status information, whatsoever, since the time of purchase. I even emailed issue to customer service and never received a return response. After nervously awaiting for this family member Xmas gift to show up, it eventually came in the mail a week and a half later... what a negative experience that was!

I bought a wetsuit it had a hole in it so I returned it along with 3 other items. Two weeks and no credit back I contacted customer service they said they had no way of tracking returns other than me logging in the websit except my tracking number said it was received two weeks prior and the website with my order said nothing about a return. Another week goes by I reach out again and they send me 4 gift codes for store credit. I needed my money back so I could get a wetsuit like I intended in the first place. Now Have no wetsuit and 300 credit to a store I don't want to buy anything from. They send me merchandise that's damaged it's returned in the 30 day window AND I don't get my money back BEWARE when shopping this website. They will take your money.

I've been buying things off and on from Swell for years. Never had a problem until recently. I placed an order and was charged but never received any shipping information on it. I had to email customer service and it took 3 days to get a reply. As of today, I placed my order 2 weeks ago and it still hasn't arrived. I'm in San Diego. Swell is in Irvine. How it takes a package 2 weeks to come an hour south, I do not know. But I do know that Tilly's will be getting my business from now on. See ya Swell.

I ordered two swimsuits and unfortunately, had to return them both because they didn't fit. I was only refunded for one suit and was told to "check my car" for the other. Someone in their processing department is stealing because there were two suits in my package! I will never return to Swell.com again and wouldn't recommend it to others, either!

My daughter purchased sandals and on the first wear they broke. They will not give refund or store credit. STAY AWAY.

Bought a pair of Van's sneakers for men and received a pair for a small child. Took over 2 weeks to receive them after ordering so if I pay costs to return them and wait for another pair to be shipped I'll get to wear them next year. Great, what a jerk off company.

Customer service does nothing to help you once your order has shipped and they are rude about it. Your only choice to is return the order at your own expense, but even then you might not get a refund, if according to them, "no package was ever received."

Update: After providing a copy of the receipt as proof of purchase and being promised a full refund Swell have issued me with a credit note for the sum of $14.28 the last listed price of the item, leaving me $33.32 out of pocket. I again advise others to avoid this company.

I returned the Billabong Dreamy Skies Dress which was purchased online. I enclosed a copy of the receipt as proof of purchase. This item had not been worn: I packed it away for my summer vacation and on taking it out to wear I noticed there was a thumb sized hole in the material at the top of the back of the dress. I was thoroughly disappointed as I loved this item and I certainly would not have expected this from a company such as Billabong.

I contacted Swell on the 26th July 2016; a copy of the correspondence attached to enquire how I returned the item for further inspection but you they failed to respond so I took the decision to return it back to them

I then received an email from a member of staff name of Tatiana confirming I would receive a refund but even though I have email confirmation of this it has now been retracted. I am now going to escalate this matter to the Better Business Bureau. I advise others to avoid this company.

If you like auto return emails and no other service shop here. Worst service ever.

Don't order from this company! Don't even waste your precious time. I'm not going to waste my time explaining. I'm just here to warn you.

If I could give swell.com 0 stars I wouldn't hesitate to. I placed an order, received a confirmation email, tracking number and my account was charged for the product plus shipping. Days went by and the package still had not been shipped. When I contacted customer service they said that the item was out of stock. THEN WHY POST IT ON YOUR SITE?! That is false advertising because they don't have their inventory updated. With technology the way it is, please tell me how you can not know numbers on your inventory. Sending customers confirmation emails and charging their accounts for products you promised and you are advertising and then don't intend to sell is down right stupid. Get it together. Will be making sure the many friends of mine that recommended me to this site also never shop at swell.com ever again just like me.

I was givin a confirmation of purchase for a memorial day sale. And they canceled it behind my back with no notice because they didn want to honor the sale. The sale was 40% off sale items. I purchased 2 items and got canceled and they wanted to give me 30% off next purchase as a consolation... math does not add up not even close. What kind of company does a memorial day sale in honor of veterans and people who gave their lives to this country and then does really want have a sale but exploit memorial day as a shopping holiday to make money off people who make this country great. They completely ruined my internet shopping experience. I will never recommend them to anyone at all. Mainly because this not the first time I had problems with them. I have pics and confirmations to prove all. They make tons of money preying on hard working americans. What a shameful company... good luck to those who disreguard this complaint..