Sweetwater

I am a professional filmmaker/audio engineer and hobbyist musician… I respect the knowledge of Sweetwater's employees and appreciate that my orders are always looked after by the same individual (Grant Vitek), but I especially love their service. I ordered a product on Friday and it arrived 3 days later! Exceptional service! Thanks.

I just needed a harmonica for my son. Not only was the price totally comparable to amazon and brick-and-mortar stores, but a sales rep reached out to me via text and telephone to check if I had any questions or needed additional information. I did not, because the website was clear and easy to use. I was overall very impressed with the friendliness and ease of this shopping experience. My son was thrilled with the small bag of candy in the shipping box, also! I will remember this experience for my next musical purchase. Thank you, Sweetwater!

I've only just begun working with Sweetwater. I've placed one order for headphones and two others for small items. Each order is treated like it's a big money order. After the first order shipped, my sales engineer, Jason called to let me know it had shipped. The package came with a brochure thanking me for my order and telling me about Sweetwater. To my surprise, there was a little bag of candy with a thank you printed on the bag, It's little things like this that tell you they care about their customers!

Competitive pricing but customer service that blows everyone away and it is not even close! They also get things out quick. I live just one state away and usually receive things the following day. You can't beat that.

They also care about their customer. I thought I had already ordered a Christmas gift for my stepson and had not, so four days before Christmas, on a Thursday, they overnighted the item I needed and helped me out big time. Saved Christmas! They also called to check in when my package got delivered to the wrong address and I was panicing trying to figure out where it was. They go above and beyond!

I am blown away with sweetwater! I got a $10 part to fix a cable I had no idea it pretty much comes with a specialist! I can't believe it that now I have a number I can call or text for any help I might need I got Greag and he is awesome! Very helpful. I really am blown away with sweetwater. My sister needed some wireless mics and I insisted she use sweetwater and usually I don't like giving out my info but for her I told her to do so as so far that's my favorite part of this company. It's well beyond customer service you get an actual trained specialist! Everything about sweetwater is 5 stars!

Purchased a PRS from sweetwater and was assisted JD Shamoun, who is exceptional. I deal with a lot of sales people through my vendors, he has a drive and passion for sweetwater and the music industry that is seldom seen, and is very personable, which can't be taught. Absolute Rockstar. Subject matter expert on all the products I asked him about, you could tell he has actually used the gear as opposed to reading a spec sheet.

Just sick and insane. This kit can do anything you want. The sound is unreal. I can know play may different styles with very few tuning changes.

I just want to call out one particularly incredible Sales Engineer, Jayden Brown! He recently helped me through some research I had been doing on new equipment and really built my confidence I was putting together exactly what I need. He then even went beyond that to share several online resources to get even more out of my gear. He took the time to listen, really evaluate what I need, and make recommendations towards future additions I might find value in without being pushy. This is my first interaction and purchase from Sweet Water and because of Jayden, I'll be doing a lot more business with them. Bottom line, if you need anything in the audio, visual, or musical production arenas, Sweet Water will have what you need and if you call Jayden, you will get top notch expertise and service! Jayden's work line at Sweet Water is *******176 if you want to get directly to this top notch professional.

I'd like to take time out to thank Sweetwater Sound for helping me develop my Studio Atlas North Studios here in Cleveland Ohio. Such a Beautiful State. James Masterson is my sales person - I would like to recognize him for his professionalism. He has a great understanding of Technical applications which determine the best tools for any given situation. His knowledge of equipment is critical and calculated with regards to consumer needs. I hope all of you Musicians can meet Him. I've known him for several years and he is my first go-to in the ever expanding criteria of building a on going studio... call James Masterson

Purchased a new snark clip-on guitar tuner. Not only was the price better than most but it arrived very quickly. Within an hour of the item arriving, my sales rep called me to make sure that I received the product and it was in good working order. Making sure that I was satisfied with my purchase, he also asked me if there was anything else that he could do for me at this time. What more could you possibly ask for from a company! Thank you very much and keep up the incredible work!

I recently bought a Fender Champion practice amp. It is a great little practice amp! What I like best is having my own advisor, Jason, who is very knowledgeble. He patiently answers all my questions even when they are detailed about a product like strings. Sure you can buy the same products elsewhere but the Sweetwater staff cares and can advise you when you ask.

I purchased a set of two studio monitor stands. One of the stands arrived with a broken knob. I contacted Sweetwater and they immediately shipped me a new set and did not require me to return the original set. The second set was packed carefully with bubble wrap and had expedited shipping. Awesome company!

I recently picked up the Beacn Mix Create from Sweetwater. Received texts and a phone call confirming the orders status and a number I could call with any questions. At first was a bit suspicious since I got a call and text on a Sunday but the package arrived within a couple days with a card and little gift package of candy with it lol. Sad to say that a personal touch like that is cause for suspicion but I couldn't be happier both with the product and the service! I wanted to go out of my way to make sure I gave kudos and didn't just silently enjoy good business like this. Thanks a ton guys!

I bought some strings from Sweetwater on a internet search and was amazed tha tI had a voice mail and a text from Craig my assigned sales rep. Thanking me for my order! Since then I have ordered several things with the same as the first ( call and text), each time it was shipped fast, packed great and was just as described. If you want a company that values their customers and goes the extra mile to make it pleasant purchase Sweetwater is the one for you!

Every order from Sweetwater includes a small packet of candy which I find to be a nice little touch that says a lot to me. It says a lot because even though I'm not ordering hundreds or even thousands of dollars worth of equipment they still include that little packet of candy. That little touch along with their #1 customer service including follow ups on every order no matter how small all say that I'm a valued customer. It is for these very reason why I continue to order from Sweetwater!

My review is based on the following story. I started making ukulele's after a trip to Hawai'i years ago. I never played but enjoyed working the wood and giving them out as gifts (concert ukes). Back in October I started to learn how to play the concert ukulele that I got as a gift. It sounded different than the ones I made. Long story short; I am a recreation therapist at a nursing home and I play light tunes during my men's group on the memory unit. Never got much response until a month ago when I purchased a Luna Tenor Ukulele and a Baritone ukulele. Both seem to spark a positive response. But the Baritone really gets the conversation going. That stated, both instruments have a very smooth tone, comfortable neck fit for reaching the frets smoothly and for me; a real comfortable feel overall. I love these models and Sweetwater service. Excellent team, communicative and genuine concern. Top notch outfit that I'll use again. Thanks Sweetwater!

I bought a saxophone made by bettersax from Amazon but to my surprise it was shipped through Sweetwater. I am so glad Sweetwater with the ones that shipped my order I love that they did a 40 point check before it left the warehouse Great service from Sweetwater.

I have always had a great experience Gere. My sales rep Ken Nace is very knowledgeable. They have a great selection of new gear and even a used gear outlet. I definitely recommend shopping here. If your thinking about buying new gear, forget about Sam Ash. This place will treat you way better, has better pricing and if there ilare ever any issues they are taken care of right away.

I've been purchasing from Sweetwater longer than I can remember. I thinks it's been 15 years or more. I've participated in GearFest and WorshipFest and the many workshops that they offer. I've bought thousands of dollars of merchandise from them. They are always profession, warm and knowledgeable. Their customer service is perfect, although I have rarely needed it. Greg Savino has been my sales rep for ages. He knows his stuff and is always ready to assist. If I lived closer this is a company I would want to work for. Thanks guys.

The order was fulfilled extremely fast and the reps made contact multiple times assuring I had a positive experience.

Jon, Sales Rep at Sweetwater he is patient, knowledgeable, and knows his job. My equipment is Sweet!

I really love my new Fender Mustang JP short scale bass guitar! I love the surf green color and so does everyone in the band. It sounds great and easy to handle and play.

Ordered a popular audio interface and three days later it arrived. Excellent customer service with updates and the encouragement of questions via text or phone call. I would highly recommend.