• Sweet Victory

Sweet Victory

Overview

Sweet Victory has a rating of 4.32 stars from 148 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sweet Victory most frequently mention customer service, fast delivery, and low carb. Sweet Victory ranks 5th among Diet sites.

  • Service
    7
  • Value
    7
  • Shipping
    7
  • Returns
    3
  • Quality
    7

Proactively asks for customer feedback

Positive reviews (last 12 months): 91.3%
Positive
21
Neutral
1
Negative
1
1
See all photos

What reviewers want you to know

Positive highlights

  • The best sugar free goodies, quick delivery, great customer service and an all round brilliant useful company!

Critical highlights

No critical highlights yet

How would you rate Sweet Victory?
Top Positive Review

“Sweeties Everywhere”

Suzy H.
10/17/23

I've just received my first order of sweets. I'm so impressed with verity of sugar free products you can buy. I'll be back for more things soon. Thank you

Top Critical Review

“Overpriced”

Martyn M.
2/3/22

Over priced. Very over priced. Not value for money. Too expensive. By insisting for more than 100 character's in my review you are just making matters worse. Overpriced.

Reviews (148)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (25)
Thumbnail of user suzyh48
1 review
1 helpful vote
October 17th, 2023

I've just received my first order of sweets.

I'm so impressed with verity of sugar free products you can buy.

I'll be back for more things soon. Thank you

Thumbnail of user roberts9267
1 review
1 helpful vote
November 1st, 2023
Verified purchase
• Updated review

The usual fast delivery excellant quality and the price is good that's why I keep going back.Could doing with in 2.5/3 gk jars.

There great
September 1st, 2023
Verified purchase
• Previous review

As a type 2 diabetic there brillant that's why I keep going back when required fast delivery brillant

Thumbnail of user nataliedunford
1 review
1 helpful vote
October 26th, 2023

Just received my first order, and although it was ever so slightly wrong, the service to get me the correct product sent back out was outstanding! Very happy! Great products and great customer care!

Service
Value
Shipping
Returns
Quality
Thumbnail of user leen244
1 review
0 helpful votes
November 1st, 2023
Verified purchase

Excellent products and service.
Great for sugar free sweets and treats.

Thumbnail of user pabootwo
1 review
1 helpful vote
October 10th, 2023

Very well packaged, speedy delivery and great communication. I've bought a selection for Christmas presents for some staff. The range was greatI will definitely be buying from them again.

Products used:
All the buiscuits are to add to Christmas parcels, so none of them at the moment.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rabiar5
1 review
1 helpful vote
March 17th, 2023

At first, I was looking for some sugar free products, but they can be quite pricey. Then stumbled upon this website and started browsing. I was so happy there is such a variety and for affordable prices. I Also had some queries before my products arrived and they answered me straight away and were very friendly. My products arrived within a matter of days and I was over the moon

Thumbnail of user emmah776
1 review
0 helpful votes
July 10th, 2023

Excellent sweets I now just placed my third order and plan to keep coming for more. Postage is quick and item perfectly packaged

Tip for consumers:
Excellent service

Products used:
Sweets and chocolate

Service
Value
Shipping
Quality
Thumbnail of user caitrionam4
1 review
1 helpful vote
September 17th, 2023
Verified purchase

Had an issue with part of my order being damaged. Contacted the company, got a response and resolution very quickly. Product themselves are also excellent.

Thumbnail of user karene1535
1 review
2 helpful votes
January 1st, 2023
Verified purchase

Great customer service. Ordered right in the middle of a postal strike and had instant responses and reassurance to my queries.

Thumbnail of user cazc12
1 review
1 helpful vote
August 14th, 2023
Verified purchase

Always happy with the products and service
Never had any issue with my orders
A must if your s sugar free person.
Thank you for your great products.

Thumbnail of user janines203
1 review
1 helpful vote
September 1st, 2023
Verified purchase

I have ordered many times from Sweet Victory Products and always been impressed by the range of products and the exceptional customer service. Would not hesitate to recommend.

Thumbnail of user mandap6
1 review
1 helpful vote
December 1st, 2022
Verified purchase

The best example of customer service and making customers feel valued. I ordered various items and one was out of stock. I received a lovely email with an alternative suggestion. That wasn't suitable for me, but it was great to have an option to consider. I went for a partial refund instead and had notification of the refund less than 24 hours later. Brilliant!

Service
Value
Shipping
Quality
Thumbnail of user dianem2916
1 review
1 helpful vote
October 1st, 2023
Verified purchase
• Updated review

Always have chocolate in stock that supermarkets don't

Great
August 1st, 2023
Verified purchase
• Previous review

Great service and product. The chocolate I couldn't purchase anywhere else

Thumbnail of user vivienc21
1 review
1 helpful vote
August 24th, 2023
Verified purchase

Excellent service from ordering to receiving my order.no problems whatsoever, and will certainly recommend to everyone.

Thumbnail of user rc474
1 review
1 helpful vote
February 15th, 2022

This is the second time I have used Sweet Victory and I am once again so impressed. The website is easy to navigate and has such a brilliant range of products. Supporting my partner as an autistic adult and knowing the background to the team at Sweet Victory makes it all the more enjoyable to know I'm buying from a small business of like minded people. Order updates and delivery turnaround are second to none, packaged brilliantly also. I shall continue to use Sweet Victory with confidence and pleasure

Thumbnail of user hannahr458
1 review
1 helpful vote
January 26th, 2023

Brilliant service, fantastic products. I have found it hard to get these vegan treats I love and finally I have found them! Thank you!

Thumbnail of user alanas139
1 review
0 helpful votes
August 10th, 2023
Verified purchase

On time, packaged lovely and great sweets. Very impressed.

Thumbnail of user geoffl88
Geoff L.
1 review
0 helpful votes
July 1st, 2023
Verified purchase

Great product and excellent service. Good range of items. Recommended

Thumbnail of user elizabethf1996
1 review
0 helpful votes
June 4th, 2023
Verified purchase

Easy transaction from a great seller. Would recommend.

Thumbnail of user lindm4
1 review
1 helpful vote
April 1st, 2023
Verified purchase

The sweets are amazingly priced the only problem is how long they take to get here when purchased other than that love your shop thankyou xxxx also ive been sending links for your shop to family and friends who are also loving it xxx

Products used:
They were a gift but the gnaw chocolate was gorgeous and white chocolate twix

Thumbnail of user thomasa1409
1 review
2 helpful votes
December 8th, 2022

Always get excellent service and quick delivery. Really glad I was told about this company as it provides excellent sugar free/reduced sugar products.

Products used:
Sugar Free and reduced sugar cakes, biscuits, chocolate and sweets.

Service
Value
Shipping
Returns
Quality
Thumbnail of user christopherb2729
1 review
1 helpful vote
August 25th, 2023
Verified purchase

All my favourite childhood favourites with no sugar, guilt or calories. Enough said.

Thumbnail of user paulaa334
1 review
0 helpful votes
May 1st, 2022
Verified purchase

An easy site to navigate, There was a lot of products to choose from, the order arrived VERY fast, will definitely use again, can not fault them.

Thumbnail of user lisah2924
1 review
0 helpful votes
March 16th, 2022

This is the first time I've used this company, after doing a Google search for sugar free goods. What I've ordered I'm really pleased with and it came very well packaged. I can't say how regular of a customer I'll be, but I'll definetly be buying from here again.

Thumbnail of user robb481
2 reviews
1 helpful vote
April 1st, 2023
Verified purchase

I ordered six bars of sugar-free chocolate, they arrived within a couple of days, well packaged. They were delicious too.

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From the business

Specializing in Sugar-free products as well as free from products such as gluten-free, low carb and keto healthier alternatives to regular sugary counterparts.

Business History

Family Business started with a passion for reducing sugar to help reduce the amount of autistic meltdowns due to sugar spikes as well as looking at reducing daily sugar and carbohydrates intake to help with relatives type 2 diabetes. Supplying specialist premium products at affordable prices to help others reach their healthier, happier lifestyle.

Company Representative

Thumbnail of user sweetl5
Sweet V.
About the Boss.
Our story starts with our founder Miguel. For many years he struggled to keep a job down, not realizing the underlying cause. During adolescence, he was severely bullied for being different, almost every day, all the way into high school, and even in some instances during college years. No matter how hard he tried in every task, assigned to him by several employers, it was never good enough. He was told he worked too slow, or he was too much of a liability. Feeling a failure at everything and about to give up even trying. After meeting his wife and gaining new strength he continued on his journey.

Until one day everything made sense; an opportunity arose, where he was assessed for dyslexia, as a college tutor at an adults evening course picked up on his reading and writing struggles. She advised that in her opinion he not only had dyslexia but several other neurological disorders too.

An appointment with his doctor and an ASD assessment team confirmed the tutors' suspicions. He was diagnosed with Dyslexia, Dyspraxia and Asperger’s syndrome, otherwise known as Autism Spectrum Disorder (ASD). After studying up on the condition, everything made sense! At last.

Unfortunately, it didn’t help him hold down employment any better. He felt disheartened knowing that there are disability discrimination laws in place but they do not offer protection from unemployment. Within the 1st year, any employer can sack you if you are deemed incompetent etc. Employers don’t have the time or the money to spend offering assistance to those with invisible disabilities.

After many years in and out of employment with many struggles along the way, supporting a wife and 4 children, he decided it was impossible to gain employment, he registered for help from the department of work and pensions and applied for what was known back then as Incapacity Benefits, now known as ESA (work component)

Things were going ok until a change in the benefits system where all benefits were capped at a certain rate and changes to eligibility meant he couldn’t afford to pay the rent on his private rented accommodation.

After assessing his options, Miguel knew there wasn’t any possibility of him gaining employment within the timeframe and no guarantee of it being stable, years experience of being rejected and sacked, who could blame his scepticism.

So he made an appointment to seek help from the DWP about taking the major step of setting up his own business. He had drawn up a business plan and after a few meetings they agreed to help him and offered some small grants to help him get started.

During this time the founder had a fall and broke his spine after he collapsed. For several months he was confined to a back brace and crutches. If there was a time to give up, now would be that time. But he persevered. The grant he received helped towards special office furniture to accommodate his back.

After his fractured spine had healed and a short holiday, he was back on his journey, and one step closer to being his own boss.

The idea for Sweet Victory Products Ltd was created because Miguel's mother was diagnosed with type 2 diabetes, which she found hard at first, she loved her sweet treats and going cold turkey sent her into despair.

After finding so many tasty products not readily available in supermarkets, Miguel endeavoured to supply them for his mother, to help her make the transition from high sugar treats to lower, no added sugar & sugar-free sweet treats. Having a tasty treat that didn’t spike her blood sugar was a “Sweet Victory” indeed.

The launch date happened, and the sales were coming in. The first year was a big learning curve. Running a business on a limited budget is tough. Miguel started to reminisce about his past and how he has always had to struggle in life but reminded himself of his successes, his wife & children being at the top of the list. He reached out to family and friends who graciously helped him out in times need.

Giving up was never an option for Miguel because just before setting up the company, his second born child was diagnosed with autism. Now more than ever he wanted to make his business a success in order to provide employment for his family in the future, with the hope of one day employing others with autism and offering work experience and advice.

Starting this family run business has also helped in managing his sons' autistic meltdowns or triggers, by drastically removing sugar from the families diet and swapping for sugar-free or lower sugar options, there is a big difference in behaviour because of it.

Every sale that is made at Sweet Victory Products Ltd is an encouragement. When you buy from a small business you really are supporting them.

We hope that our story encourages anyone facing struggles and rejection due to disabilities, whether it in the workplace or in the application process we believe with the right help and the right time, the possibilities are endless. Never give up.

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