• Sweet Victory

Sweet Victory

Overview

Sweet Victory has a rating of 4.32 stars from 148 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sweet Victory most frequently mention customer service, fast delivery, and low carb. Sweet Victory ranks 5th among Diet sites.

  • Service
    7
  • Value
    7
  • Shipping
    7
  • Returns
    3
  • Quality
    7

Proactively asks for customer feedback

Positive reviews (last 12 months): 91.3%
Positive
21
Neutral
1
Negative
1
1
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What reviewers want you to know

Positive highlights

  • The best sugar free goodies, quick delivery, great customer service and an all round brilliant useful company!

Critical highlights

No critical highlights yet

How would you rate Sweet Victory?
Top Positive Review

“Sweeties Everywhere”

Suzy H.
10/17/23

I've just received my first order of sweets. I'm so impressed with verity of sugar free products you can buy. I'll be back for more things soon. Thank you

Top Critical Review

“Overpriced”

Martyn M.
2/3/22

Over priced. Very over priced. Not value for money. Too expensive. By insisting for more than 100 character's in my review you are just making matters worse. Overpriced.

Reviews (148)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (25)
Thumbnail of user sandyr130
1 review
0 helpful votes
April 4th, 2019
Verified purchase

I hesitated to leave feedback because of my disappointment in the products. The sweets were ok but the cakes were very inferior. The carrot cake which is my favourite, was inedible. It was so dry it crumbled when trying to cut a slice. In fact, all of the cakes were difficult to slice because they crumbled when trying to cut a slice. The other two cakes I was able to eat by spreading with butter but I am sorry to say the carrot cake was inedible.

Thumbnail of user sweetl5
Sweet V. – Sweet Victory Rep

Thanks for your feedback. We are sorry to hear you didn't find the right cake for you. We do not make any of the products we sell, we just provide them in one place to our customers. We hope this experience doesn't deter you from trying other products we have available. Kind regards Sweet Victory Products Ltd.

Thumbnail of user pams62
1 review
0 helpful votes
June 4th, 2020
Verified purchase

A lot of money for something I waited far too long for. Save your money!

Thumbnail of user valh70
1 review
0 helpful votes
December 28th, 2018
Verified purchase

Ordered 4 packs of biscuits. Sent only 3. Yet their were still 3 available for purchase on the site.

Thumbnail of user sweetl5
Sweet V. – Sweet Victory Rep

Sincere apologies Val. This was an isolated case, we had sold out due to sales of the same product made on our eBay store, and because of the busy time of year, our system wasn't updated fast enough to fulfill your order on our website. The manufacturers are stopping sales of their products to the UK, so we weren't able to order more in either.

We would normally send an e-mail request to see if you would like to swap for a different flavour, brand, or receive a credit note, but we didn't want to delay your order, due to the time of year, so we took the decision to refund you for the missing box and send the 3 we had in stock, as we were coming close to the cut off period for last delivery, 19th Dec. We thought some is better than none.

We hope you understand the reason behind our decision. You should have received your refund by now, if you haven't, do let us know. We hope this incident does not deter you from future orders.

Your satisfaction is our priority.
Kind regards
Sweet Victory Products Team

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From the business

Specializing in Sugar-free products as well as free from products such as gluten-free, low carb and keto healthier alternatives to regular sugary counterparts.

Business History

Family Business started with a passion for reducing sugar to help reduce the amount of autistic meltdowns due to sugar spikes as well as looking at reducing daily sugar and carbohydrates intake to help with relatives type 2 diabetes. Supplying specialist premium products at affordable prices to help others reach their healthier, happier lifestyle.

Company Representative

Thumbnail of user sweetl5
Sweet V.
About the Boss.
Our story starts with our founder Miguel. For many years he struggled to keep a job down, not realizing the underlying cause. During adolescence, he was severely bullied for being different, almost every day, all the way into high school, and even in some instances during college years. No matter how hard he tried in every task, assigned to him by several employers, it was never good enough. He was told he worked too slow, or he was too much of a liability. Feeling a failure at everything and about to give up even trying. After meeting his wife and gaining new strength he continued on his journey.

Until one day everything made sense; an opportunity arose, where he was assessed for dyslexia, as a college tutor at an adults evening course picked up on his reading and writing struggles. She advised that in her opinion he not only had dyslexia but several other neurological disorders too.

An appointment with his doctor and an ASD assessment team confirmed the tutors' suspicions. He was diagnosed with Dyslexia, Dyspraxia and Asperger’s syndrome, otherwise known as Autism Spectrum Disorder (ASD). After studying up on the condition, everything made sense! At last.

Unfortunately, it didn’t help him hold down employment any better. He felt disheartened knowing that there are disability discrimination laws in place but they do not offer protection from unemployment. Within the 1st year, any employer can sack you if you are deemed incompetent etc. Employers don’t have the time or the money to spend offering assistance to those with invisible disabilities.

After many years in and out of employment with many struggles along the way, supporting a wife and 4 children, he decided it was impossible to gain employment, he registered for help from the department of work and pensions and applied for what was known back then as Incapacity Benefits, now known as ESA (work component)

Things were going ok until a change in the benefits system where all benefits were capped at a certain rate and changes to eligibility meant he couldn’t afford to pay the rent on his private rented accommodation.

After assessing his options, Miguel knew there wasn’t any possibility of him gaining employment within the timeframe and no guarantee of it being stable, years experience of being rejected and sacked, who could blame his scepticism.

So he made an appointment to seek help from the DWP about taking the major step of setting up his own business. He had drawn up a business plan and after a few meetings they agreed to help him and offered some small grants to help him get started.

During this time the founder had a fall and broke his spine after he collapsed. For several months he was confined to a back brace and crutches. If there was a time to give up, now would be that time. But he persevered. The grant he received helped towards special office furniture to accommodate his back.

After his fractured spine had healed and a short holiday, he was back on his journey, and one step closer to being his own boss.

The idea for Sweet Victory Products Ltd was created because Miguel's mother was diagnosed with type 2 diabetes, which she found hard at first, she loved her sweet treats and going cold turkey sent her into despair.

After finding so many tasty products not readily available in supermarkets, Miguel endeavoured to supply them for his mother, to help her make the transition from high sugar treats to lower, no added sugar & sugar-free sweet treats. Having a tasty treat that didn’t spike her blood sugar was a “Sweet Victory” indeed.

The launch date happened, and the sales were coming in. The first year was a big learning curve. Running a business on a limited budget is tough. Miguel started to reminisce about his past and how he has always had to struggle in life but reminded himself of his successes, his wife & children being at the top of the list. He reached out to family and friends who graciously helped him out in times need.

Giving up was never an option for Miguel because just before setting up the company, his second born child was diagnosed with autism. Now more than ever he wanted to make his business a success in order to provide employment for his family in the future, with the hope of one day employing others with autism and offering work experience and advice.

Starting this family run business has also helped in managing his sons' autistic meltdowns or triggers, by drastically removing sugar from the families diet and swapping for sugar-free or lower sugar options, there is a big difference in behaviour because of it.

Every sale that is made at Sweet Victory Products Ltd is an encouragement. When you buy from a small business you really are supporting them.

We hope that our story encourages anyone facing struggles and rejection due to disabilities, whether it in the workplace or in the application process we believe with the right help and the right time, the possibilities are endless. Never give up.

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