SweetSweep

One phone call telling service operator that I bought the wrong filter. Return authorization sent in two days. Easy. New filter arrived quickly.

The owner of Alarming Security, Jeff Silvers truly went above and beyond to get my in wall vacuum up and running. I've never had a service do so much to make sure the problem was resolved. Because of Covid it was difficult to get new motors. He spent countless hours finding the motors and returning the wrong ones I ordered. It took at least 4 trips to my home to resolve issues that he didn't need to be a part of. He didn't charge per visit but the rate he quoted in the beginning. I highly recommend this business to everyone. Jeff is an outstanding guy and will do whatever it takes to make you happy.

I called to ask a few questions before placing my order and Maya was very helpful. I look forward to ordering from your company again.

The site took my order as if everything was normal. Shortly after I received an email saying my address was "incorrect" even though it was correct. I replied to the email and received an automated reply back saying they were out of business as of a date four months prior, and "if your credit card was charged, then we apologize for the inconvenience, but we will not be able to process your order. Unfortunately, we are also unable to process refunds for any charges".

It looks like they did not charge my card, but I am very annoyed.

I ordered a steam cleaner from Vax back in October from their website and still have not received it, its now January.

Probably worse than not receiving it is that they dont answer the phone, they dont respond to emails. I got one response after saying I wanted my money back to say that it had been despatched so I would have to send it back if I wnated a refund. It had not been despatched. I contacted the carrier and they said the tracking number didnt exist.

I am beginning to wonder if Vax are not in financial difficulties as sending me a small sum back shouldn't be an issue.

I would stay clear of this company I do not believe they can be trusted at all

I've owned two Neato Vacuums. The first one was defective after just one year. The second, a replacement, died after less than two years. These robotic vacuums are not performing as they should be and should be recalled. Neato is considered the best and if so, the others must be junk. I've been waiting for over 40 days for the service on my vacuum. They said that they had a back log of 10 to 20 days. That tells you that they must have thousands of defective Neatos. I'm not holding my breath on its arrival anytime soon. If you want a product that works for a while and has atrocious service if something breaks, then this is the product for you. Don't waste your money on these terrible vacuums until they're perfected.

Received two different types of automobile tools and hopefully they will work well as Christmas gifts. But I tried to register the warranty, it is for an additional 24 months like it says and there is nowhere to be found on their site of how to do this. I've tried the number that is listed and it says the mailbox is full every time I've called. Then asks if I want an SMS message sent, and I haven't received a reply in three weeks. Also tried emailing them and it says that it's not a proper email address! I'm starting to worry that I was duped with what I bought! Did purchase a few items off of View Your Deal on TV which is legit.

Ordered a nespresso coffee machine from their ebay site promising next day delivery. Emailed apparently they were looking into it but no reply since. Please avoid as it looks like the coffee machine never existed in the first place, but they are still offering the coffee machine currently on ebay on the same listing I bought it off. Can't phone them as they have a recorded message saying they are not offering a telephone service. They are probably tired of coming up with lies to tell people.

We ordered a complete estate contractor kit with all the installation hardware. We decided to also upgrade to the "new and improved" $99.99 Vacaddy. The Vacaddy was for some reason not included in the original shipment. Fast forward to now 2 months, multiple calls, emails, and talking with them on the chat option of the website later and we still have not received a refund or the Vacaddy. So they basically stole $100 from us. Also you can have one delivered in 2 days from Amazon for $30 less.

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