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Swatpants has a rating of 3.25 stars from 4 reviews, indicating that most customers are generally satisfied with their purchases. Swatpants ranks 162nd among Clothing Other sites.
It was ok with me and i liked it. Same color as ordered no alteration whatsoever. The material is of good quality and feels very comfortable. The color did not run at all and there has not been any shrinkage. The delivery was also made in good time considering the current restrictions. I recommend
The shop looked like a German storefront to me, where you can expect things like free returns should a piece of clothing not be a good fit. Not so here: returns to Slovac Republic, please pay your own shipping. So while everything looks "native" for buyers, it seems to be a drop shipping ops where you can get lucky if the stuff fits - or in my case where it absolutely did not - you can send it back for a significant postage fee. Another clue for drop shipping was the label or the parcel when it arrived: looked like it came straight from China.
It was ok with me and i liked it. Same color as ordered no alteration whatsoever. The material is of good quality and feels very comfortable. The color did not run at all and there has not been any shrinkage. The delivery was also made in good time considering the current restrictions. I recommend
Products used:
swat khaki
So i finally received my swatpants and I must say that Iam wuite impressed by how well they handle in wet weather. Not only are the water proofed but they also shieled well from strong cold wind and do not pick up the dirst as much either. I do revommend checking them out.
Tip for consumers:
Worth the buy
The shop looked like a German storefront to me, where you can expect things like free returns should a piece of clothing not be a good fit. Not so here: returns to Slovac Republic, please pay your own shipping. So while everything looks "native" for buyers, it seems to be a drop shipping ops where you can get lucky if the stuff fits - or in my case where it absolutely did not - you can send it back for a significant postage fee. Another clue for drop shipping was the label or the parcel when it arrived: looked like it came straight from China.
Tip for consumers:
Don't order there.
Products used:
None
Hello Stefan,
Thank you for taking a few minutes to provide your feedback!
It sounds like our products did not meet your expectations and that the overall experience with our company left something to be desired. First of all, we would like to apologize for the trouble we caused you!
Just so you know: We always offer free exchanges and would be happy to send you a better-fitting pair of pants at no additional cost to you. And you don't have to return the pants you already received.
Regarding returns, although we can and do offer free shipping and exchange to our customers, we could not afford to pay for the return shipping in addition to everything else.
As for our return center, our European return center is indeed located in Slovakia. In the future, we would love to have a return center in every country we ship to, but right now it's hardly feasible for us as a small company.
Hopefully one of our staff has already helped you with the exchange/return process. However, if this is not the case, please contact me at eva@swatpants.com. I would be happy to help you myself.
I look forward to hearing from you!
Best,
Eva
Gain trust and grow your business with customer reviews.
Hello Joe,
Thank you so much for taking a moment to write us a review!
I am very sorry to hear about your experience with our company. Please accept our sincere apologies!
Regarding our shipping times, we are the first to admit that this was one of our biggest weaknesses last year. I'm glad we've found better alternatives, and we expect improvement in the future.
That being said, it must have been very frustrating that you didn't receive notification of these issues and then couldn't speak to someone who could help you, and for that I am very sorry!
I am a Customer Support Supervisor and can definitely help you. You can always reach me directly at eva@swatpants.com and we can check on the status of your order. If you feel that you have already waited too long, I can also give you a full refund.
I look forward to hearing from you!
Best,
Eva