• Swappa

2018 CUSTOMER CHOICE AWARD

Swappa

Overview

Swappa has a rating of 3.24 stars from 3,170 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Swappa most frequently mention great experience, new phone, and mint condition. Swappa ranks 8th among Marketplace sites.

  • Service
    310
  • Value
    313
  • Shipping
    304
  • Returns
    113
  • Quality
    310

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 40%
Positive
8
Neutral
1
Negative
11
78
See all photos

What reviewers want you to know

Positive highlights

  • I like buying lightly used cell phones for my family and have used eBay, and Amazon before to find good deals.
  • I was bit hesitant to do a purchase, but the deal for Samsung galaxy s6 edge + was so good that i took the risk.
  • 2018 Customer Choice Winner

Critical highlights

  • There's no way to fix this on the website, and Shappa customer service wouldn't help me change it either.
  • The staff is rude when posting mint condition items.
How would you rate Swappa?
Top Positive Review

“Electronic Co-op Game Changer”

Jennifer M.
2/18/24

Swappa is a game-changing website that allows you to find the perfect phone, tablet, computer, game system, etc. All for a fraction of any price out on the market! Sellers are simple and straight forward and most importantly, verified! I've bought 5 iPhones for me and my fam and haven't regretted a single second! Totally fast and efficient and worth checking out!

Top Critical Review

“So unorganized and shady”

J W.
4/2/24

Terrible service. Paid for feature and the. They removed it because I lowered the price. Company is a scam. Not only that. They never replied to my emails but replied to this review. Shady. Even the reply is untrue. They charged for feature and it's not active after their employees approved the ad. Had to dispute the charges

Reviews (3,170)

Rating

Timeframe

Other

Reviews that mention popular keywords

cell phone (129) customer service (119) mint condition (132) samsung galaxy (56) replacement phone (19) future purchases (13)
Thumbnail of user dennish459
1 review
0 helpful votes
October 2nd, 2020

Very simple and easy to use website. Excellent experience. Very thorough description. I'll buy again! Thanks Swappa!

Thumbnail of user mikaela6
1 review
1 helpful vote
December 9th, 2020

Easy to work with people, good organization, and solidly put together website. Great for selling and buying.

Thumbnail of user jenniferm5940
1 review
0 helpful votes
February 18th, 2024

Swappa is a game-changing website that allows you to find the perfect phone, tablet, computer, game system, etc. All for a fraction of any price out on the market! Sellers are simple and straight forward and most importantly, verified! I've bought 5 iPhones for me and my fam and haven't regretted a single second! Totally fast and efficient and worth checking out!

Service
Value
Shipping
Returns
Quality
Thumbnail of user marissab31
1 review
0 helpful votes
February 19th, 2020

The seller was super quick to reply with any questions I had and the phone was just as described and at a great price!

Thumbnail of user joeyn17
1 review
1 helpful vote
February 16th, 2020

I think Swappa is the best place to go for used cell phones and laptops. Zero scams, great review system, etc... I use them regularly to buy MacBooks for new developers at our company.

Thumbnail of user raymondm339
1 review
0 helpful votes
November 10th, 2020

I've bought 3 cell phones, a laptop, and a smartwatch on swappa. Much easier/faster/more reliable than wading through the crap on ebay or amazon.

Thumbnail of user willc458
1 review
0 helpful votes
February 4th, 2024

I have bought and sold several iPhones and Apple Watches for myself and family on Swappa over the years. It's sooo easy to use, and when buying I like how many filtering and sorting options they have so you can find the exact device you want at the price you want.

Way less hassle than FB Marketplace because you have a wider selection and don't have to set aside time to meet in person.

When selling, I get way more for my old devices than when doing trade-in.

Products used:
iPhone, Apple Watch

Service
Value
Shipping
Returns
Quality
Thumbnail of user davids4544
1 review
1 helpful vote
September 9th, 2020

I have used Swappa in the past, and the sellers on this site are prompt, and the products arrive as advertised. I will continue to use this site as long as I continue to find good, quality products at reasonable prices and by reliable sellers.

Thumbnail of user redrose2417
1 review
0 helpful votes
October 7th, 2023

This is the second time I've used Swappa to buy an electronic device and I've been extremely satisfied with this service. I've had no issues and love how easy it is to get a basically new product for much less than I would pay to get it new from Apple. Others' experience could vary depending on the seller I'm sure but Swappa seems to do a good job of vetting who is selling stuff on their site.

Thumbnail of user cesars66
2 reviews
0 helpful votes
December 3rd, 2020

Swappa makes things easy to sell. It is scary figuring out who can screw you, but this site is full of great people.

Thumbnail of user kristopherw12
2 reviews
0 helpful votes
May 12th, 2020

Ordered 2 different phones at 2 different times and both phones came in better shape than the description that was given amazing website

Thumbnail of user gustavor36
1 review
0 helpful votes
March 5th, 2020

You always can compare prices, check seller reviews and so far I am very please using this site (I only buy from here).

Thumbnail of user shannond245
2 reviews
0 helpful votes
November 25th, 2020

I bought an iphone 11 & it was everything the seller said it was. I did check his reviews which were 100% & asked a question which was answered quickly. The sales tax was a shocker but that is the government these days!

Thumbnail of user randyc276
1 review
0 helpful votes
February 1st, 2020

Great site. Easy to use. Lots of information and pictures that is required to sell on there. Sellers all have reputations and past comments from buyers. You can get a lot of information that you can't get on ebay or so.

Thumbnail of user michaelp394
3 reviews
0 helpful votes
February 18th, 2020

Very easy to search and select what you're looking for by make, model and condition. I am very pleased!

Thumbnail of user rkitover
1 review
0 helpful votes
February 12th, 2024

Just bought a macbook air here for a great price, have bought phones and such on the site before and it has always been great.

Products used:
macbook air 2020

Service
Value
Shipping
Quality
Thumbnail of user jasona302
1 review
0 helpful votes
January 1st, 2020

I trust that what I buy on Swappa is what I will receive. This is in stark contrast to eBay and Mercari where you will most likely get a blacklisted phone or not the same phone that was pictured. I've sold and bought on Swappa with no issues. I know this probably won't continue as what good things in life do but if something bad happens I know Paypal will protect me.

Thumbnail of user anselmop2
1 review
0 helpful votes
March 11th, 2020

Ordered used galaxy s7 and had it delivered on time, well wrapped, and operating as it should, very very good condition.

Thumbnail of user ronaldor15
2 reviews
0 helpful votes
December 25th, 2020

Thank you very much the iPhone is not in mint condition, is actually brand new. Definitely my first choice for future buying.

Thumbnail of user edenk7
1 review
0 helpful votes
May 6th, 2020

As a seller on this platform, it is by far the best selling experiences I've had. No ridiculous eBay fees & swappa will stand by their sellers in cases of buyer mistake or buyer's remorse.

Thumbnail of user connier483
1 review
0 helpful votes
February 21st, 2023
Verified purchase

Wide selection of products at good prices and in great condition. I've bought AirPods and an iPhone from swappa and was 100% satisfied with both. Will definitely use again. Highly recommended.

Products used:
Electronics

Service
Value
Shipping
Quality
Thumbnail of user tomg423
2 reviews
0 helpful votes
February 27th, 2020

The site was great to shop on. The price and quality of the phones was great. Had some issues but all were handled as well as possible and resulting in a great shopping experience. Felt that the sellers have your back here

Thumbnail of user francisc147
1 review
0 helpful votes
July 30th, 2019

Provides a trusted and easy way to offload old devices! You get peace of mind due to the requirement for PayPal transactions, as well as identifying any devices with blacklisted IMEI

Thumbnail of user sanatkumarp
1 review
0 helpful votes
December 19th, 2019

My experience with swappa is Excellent. Swappa works very closely to help Buyers & Sellers both for a smooth transaction.

Thumbnail of user xanderl12
1 review
0 helpful votes
November 2nd, 2020

Using Swappa was very simple and the phone that I ordered on there came in Great condition and arrived very fast. I also got a great deal on it compared to other sites.

Tip for consumers:
If you want a deal on a phone, don't be afraid to ask. I asked and the seller accepted my offer.

Products used:
I bought a phone, didn't sell one.

Service
Value
Shipping
Quality

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From the business

The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.

Business History

Swappa was founded in 2010 by Ben Edwards, a long-time software and mobile developer.

The inspiration for Swappa sparked when Ben had trouble finding a good source for test devices for Android development projects. Turning to eBay and Craigslist proved perilous and time-wasting for buying mobile phones. Blacklisted phones, junk devices, inefficient communication, and downright fraud plagued the antiquated marketplaces.

Knowing there had to be a better way, Swappa began as a side-project to build a better marketplace for buying and selling quality mobile devices. Safety, simplicity, low fees, and the "human factor" made Swappa different then and still do to this day.

From the first Swappa sale (a Motorola Droid) to millions of dollars per month in commerce, Swappa has grown to be the ultimate used tech marketplace. We enjoy creating technology that makes it easy for people to directly sell devices to other consumers and everything we do revolves around this concept.

Company Representative

Thumbnail of user bene318
Swappa -.
Typically does not respond to reviews

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