• Swap.com

Swap.com

Overview

Swap.com has a rating of 2.99 stars from 1,188 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Swap.com most frequently mention customer service, store credit, and good condition problems. Swap.com ranks 1st among Swap sites.

  • Service
    137
  • Value
    134
  • Shipping
    133
  • Returns
    88
  • Quality
    124

This company does not typically respond to reviews

Positive reviews (last 12 months): 4%
Positive
1
Neutral
0
Negative
24
54
See all photos

What reviewers want you to know

Positive highlights

  • I love that I can find 2 items bundled together for $3... can't beat that at my local thrift store.
  • Great items, inexpensive, fast shipping, easy return policy.

Critical highlights

  • Horrible place to sell items, even worse customer service.
  • I packaged everything carefully and now they say they can't find the return and therefore I get no store credit.
How would you rate Swap.com?
Top Positive Review

“The customer service was exceptional”

Zoe A.
11/26/23

I ordered an Allbirds Running Shoes from Swap.com last week, and I was amazed at how quickly it arrived. The packaging was secure, ensuring the item was undamaged. The customer service was exceptional, as they kept me updated throughout the entire process. I had a question about the product, and their support team responded promptly and professionally. Overall, my experience with Swap.com was outstanding, and I can't wait for my next purchase.

Top Critical Review

“Great prices. Terrible service.”

Raine B.
1/21/24

The format of the site has changed recently and the prices are awesome but...the turn around time for orders is terrible. It should not take three weeks to ship out. You get paid what? Go on vacation for two weeks? After nearly 3 weeks my order finally shipped and the it is taking another 7-10 days? Back to thred up I go. Oh and custom service? Like a group of living zombies reading from a bad script. The past 2 orders I placed have left me speechless - almost. Ridiculous.

Reviews (1,188)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (154) store credit (50) thrift store (41) return policy (29) quality items (19)
Thumbnail of user zoeadalyn8478847
3 reviews
0 helpful votes
November 26th, 2023

I ordered an Allbirds Running Shoes from Swap.com last week, and I was amazed at how quickly it arrived. The packaging was secure, ensuring the item was undamaged. The customer service was exceptional, as they kept me updated throughout the entire process. I had a question about the product, and their support team responded promptly and professionally. Overall, my experience with Swap.com was outstanding, and I can't wait for my next purchase.

Service
Value
Shipping
Returns
Quality
Thumbnail of user joannah25
1 review
0 helpful votes
July 16th, 2017

I have bought numerous high quality items from Swap. Their prices have went up though, so it may be best to wait until there is a sale or check for 'new with tag' items. Even buying items at regular price can be a steal based on the brand and material. I recently bought a wool Patagonia sweater for $8.00. It would have easily been $75-$100 if bought new.

Thumbnail of user judyk45
1 review
14 helpful votes
May 8th, 2017

I found this website by accident but it is now one of my favorites unlike other websites that offer a few things. For around $100, I have purchased over $500 of gently use clothes in great condition for a fraction of the original cost! Brand name like Tony Hawk shorts, Tommy Hilfiger blouse and beautiful men Italian silk shirts. I check the website everyday because Grandchildren grow so fast, you cannot afford to pass up great deals like the ones offered by Swap.com.

Thumbnail of user sarahw175
4 reviews
13 helpful votes
March 29th, 2017

Swap.com has been a game-changer. Their inventory is extensive and they have good filtering options. My items have always been clean and packed nicely. My favorite part is the free returns- the process is easy and quick, I send back what I don't want, and use the store credit or Paypal cash to try again. Excellent prices too, I recommend this site whenever I can.

Thumbnail of user carolk475
1 review
18 helpful votes
February 14th, 2020

I ordered a Lauren skirt. They had one left. It came today. I am so delighted with it. It is exactly what I want and such a bargain and brand new.
A lovely print long skirt of polyester voil. Wonderful for travel. Very Happy

Thumbnail of user michellet32
Swap C. – Swap.com Rep

Hello Christine,

Thank you for taking time out of your busy schedule to write this wonderful review.

Our goal is to provide quality items at great prices, so we love to hear that is what you are experiencing.

We are very glad you enjoy shopping on our site, and we look forward to a continued partnership!

Sincerely,

Patrick C. - Swap.com

Thumbnail of user lorii4
1 review
0 helpful votes
March 27th, 2017

I have purchased several orders from SWAP the past two months and everything I have received exceeded my expectations! Beautiful clothes and shoes (most were brand New with tags) at deeply discounted prices! One item was too large, the return was very easy and I received a quick credit to be used on a future purchase. I LOVE SWAP!

Thumbnail of user juliel57
1 review
0 helpful votes
January 27th, 2016

I loved my experience with Swap. I found new and almost new clothing for much less than you would pay anywhere else. Everything I purchased was exactly as described and photographed. The website is easy to figure out and you can narrow your searches to be very specific. I am an avid Amazon shopper but I will check with Swap before I buy from Amazon because you cannot beat the deals! Thank you!

Thumbnail of user colleens54
2 reviews
4 helpful votes
February 3rd, 2018

I have ordered about 60 pieces, and everyone of them were AWESOME! One of my favorite places to shop!

Thumbnail of user michellet32
Swap C. – Swap.com Rep

Hello Colleen,

Thank you for your positive review of your shopping experience on Swap.com, and for being a loyal customer! Keep a look out for flash sales and promotions in your email, and for new and exciting website improvements, coming soon!

Thumbnail of user sherondah1
1 review
0 helpful votes
January 11th, 2017

Swap.com has quality products and great shipping. I must say that the customer service at swap. Com is the BEST EVER! I am totally satisfied and I am a loyal customer! I was not given any incentives for a positive response, I just always had great experiences with the website and the customer service. When contacted, the respond very quickly and it feels like family!

Thumbnail of user amorettet
1 review
0 helpful votes
July 1st, 2017

Swap.com gives me every choice imaginable! It's so convenient to shop from home and find all my clothing needs from pajamas to designer outfits for special occasions! Free shipping on returns means that you are never stuck with something that isn't perfect for you! And the prices are amazing! Thank you Swap.com!

Thumbnail of user lizb68
1 review
0 helpful votes
August 7th, 2016

I have nothing but good things to say about swap.com. I've ordered from them twice now... The first was kids toys (great prices and perfect condition) the second were sleepers for my nephew. All were exactly what he needed except for one... I requested a refund for the one bc of it being fleece (too hot for summer) swap.com was very prompt in getting me a refund! No questions asked. I can't wait until I need more clothes. Swap.com will be the first place I check!

Thumbnail of user vickib47
2 reviews
0 helpful votes
December 10th, 2016

I have never shopped here before but swap.com is amazing. Lightly used clothes great prices. I ordered 4 items they arrived well packaged and very quickly. I had a lot of fun shopping and they have so many things to choose from. I would recommend this to anyone they have things for old, young, in between, kids, babies for all sizes and shapes it's an amazing experience, I will be telling everyone I know to shop there or at least give it a try. I will shop there again very soon.

Thumbnail of user michaelh343
1 review
0 helpful votes
April 5th, 2017

Swap.com has both new and slightly used items and they are very fair priced and very accurate in their descriptions. I have ordered from them multiple times and intend to continue -- it is always great to find deals! They also have a great referral system you refer a friend, the friend makes a purchase and you get $20.00 site credit -- you cannot beat that, no other thrift store can compare!

Thumbnail of user mariek61
1 review
4 helpful votes
March 25th, 2018

This is a very inexpensive way to shop. I have placed four separate orders from this company and I have not been disappointed yet. All clothing is sealed individually in little bags, and everything has been very clean and neatly folded. You can ship items back for free if they don't fit and they will give you a credit or a refund. One time a shirt I got for my son didn't fit so I requested to send it back, and they told me they would give me a refund for the shirt and that I could just keep it and that I didn't need to send it back and that they would like me to donate to my local thrift store. I thought that was very nice of them. I do highly recommend this business.

Thumbnail of user andream151
1 review
0 helpful votes
July 8th, 2017

After losing some weight, I knew I needed to update my wardrobe, but I just couldnt bring myself to pay retail pricesproblem is, I also love to look fabulous! Lol :) I stumbled onto Swap.com one day and Im hooked! It saves me $$ and lets me splurge without feeling guilty! I love scrolling through the items, its like a treasure hunt for the perfect outfit! Haha Returns are a breeze... I mean seriously, they make it SO easy! The site is also really well set up so you can narrow searches and find exactly what your looking for. LOVE IT!

Thumbnail of user lindaf112
4 reviews
13 helpful votes
March 28th, 2017

The first time I made a purchase on Swap.com, I had won a gift certificate for that site. That was a very positive experience, and I have been buying items from Swap.com ever since. The quality is great, the way they package the items to ship is amazing, and the prices are a blessing for those without much money to spend. It's worth looking into for anyone wanting a break in spending on necessities.

Thumbnail of user jennifero50
1 review
0 helpful votes
April 9th, 2017

I am so happy with my purchase from swap.com! Not only was i able to find multiple dresses, swimsuits, shoes, and matching outfits for my toddler girls, but i also was able to find brand new room decor for less than a quarter of the price if i had bought new from a big chain retailer. My girls room is precious with giant tree and flower decals, and closet full of pretty like new dresses thanks to swap! AND the best thing was the price! Package came right to my door! So convenient thanks again :)

Thumbnail of user jodys27
1 review
0 helpful votes
June 29th, 2017

None of the clothes I have ever gotten from Swap looks used! I buy mostly skirts, dresses and blouses. It's like shopping at a new store! Everything is clean and very well packaged and it arrives on time. Nothing is misrepresented, always looks just like the pic! There's only been one item I've had a hard time finding, it's kind of vintage, maybe 50 years old. No big deal. I love Swap.com and will continue to shop there!

Thumbnail of user dawnw35
3 reviews
0 helpful votes
January 25th, 2016

I have purchased clothes from Swap probably 50 times! Love it for so many reasons! Shopping from home, using the filter to get the brand, size, color etc all specific to what I want, huge time saver, and easy return policy of things don't fit right. I have never had an issue and that's huge considering the amount of times I have ordered from them. My kids always yell"mom, you got another Swap box" when the mailman comes and I feel like it's Christmas every time! Hahaha

Thumbnail of user lauriep33
4 reviews
44 helpful votes
May 28th, 2017

I am disabled. Swap is the only company that has been kind enough to mail me a return label as i can't print from home and to order a ride to the library is very expensive for wheelchairs. There clothes have been awesome. Most are cheaper than Goodwill. I am faithfully a new customer with four orders under my belt. I recommend 100 percent to anyone. They have tons of selection in all sizes. I will be a life customer!

Thumbnail of user katep48
1 review
0 helpful votes
July 28th, 2017

Such a great first time buying experience at Swap!
I've actually already made a second purchase.
Not only was my buying experience great ( and I loved the items purchased), but so was the customer service! It seems like it's few and far between being treated like a valued customer and I am beyond satisfied with my experiences so far. Great job and thank you Swap - I'll be back!

Thumbnail of user cristinag21
1 review
0 helpful votes
November 15th, 2016

I just purchased a dress from Swap.com for my granddaughter to wear to my brother's wedding. This dress was absolutely beautiful- white with beading on the top and at bottom edge along with lace. This dress is in perfect condition and I know she'll love it. This was my second item from Swap and I will continue to look for more items as their quality is very good! Like I said this dress is beautiful and the price was extremely reasonable! I could not have gotten a better deal anywhere else!

Thumbnail of user kathleenc65
2 reviews
2 helpful votes
February 12th, 2017

EXCELLENT... in every way! Highly recommend! Friend is expecting first grandchild- he's had a difficult time lately so I wanted to help a bit. AMAZED what I managed to find! Great value, care, quality and service! All items were brand new with tags. I had no idea what to expect as I had never heard of this place. AWESOME find!

Thumbnail of user sandyy9
1 review
0 helpful votes
September 27th, 2016

I have a wonderful three-year-old in my home daily. I am always amazed at how quickly she grows and love to shop on-line at SWAM.com. They always have what I need, they are quick and the prices are very reasonable. I have found everything from shoes to coats. Our little one grows so fast and she is very tall, everything has always been as described and just
What I wanted. Try them and you will be hooked on this fabulous way to buy clothing for yourself or your wee one!

Thumbnail of user rebeccal72
1 review
0 helpful votes
April 21st, 2017

I love this site. I buy (and now resell) clothes for my 16 month old son there. The customer support is excellent, they have so many options available, and the way you can filter searches (once you get the hang of it), makes it much easier to find what you want. I've found some great things for me as well, but I especially love this site for buying clothes for my little guy.

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From the business

Swap.com is the largest online consignment and thrift store for women's and men's apparel, baby, kids' items and accessories. 100% Satisfaction Guarantee.

Company Representative

Thumbnail of user michellet32
Swap C.
Customer Service Representative
Typically does not respond to reviews

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