Swap.com

I am a frequent Swap.com shopper, and I must say that I am very impressed with the quality of the products they offer. It is simple and convenient to use. Many wonderful items are available at reasonable prices. I would recommend Swap.com to anyone looking for an online shopping site with many useful features and excellent customer service.

I ordered three blouses, and to my surprise they were exactly as pictured. Shipping was a little slow compared to amazon but still arrived within a week. The fact that I could pay thru amazon, a trusted site for me was what allowed me the piece of mind to give this company a try. Great experience overall, I would recommend you give this a try.

I liked your store so much that I bought 2 pairs of great shoes for work. Everything is easy and comfortable, just great.

I am very satisfied customer! Everything I order is always in excellent condition and the prices are great as well! I will use swap again.

I was very happy w the items but found a small hole in two hard to notice spots. I emailed them and they immediately did a return. I had my money credited to my account in 3 days which is really fast for any online place. I have ordered from them twice and plan on using them this holiday season. Great quality at a fantastic price. Only thing is I wish the shipping was a day or two faster.

I bought alot of clothing here. It comes sealed in plastic nicely packaged. The only thing is to remember some items have been washed dried and shrunk so you order xl but it's a large that comes. Also I put all the clothing in a dryer on high for 45 minutes before wearing it. If theres any lice or bedbugs the heat kills them. Great quality I must say!

I give 4 stars, because in my opinion, the shipping is super slow! Every time I have ordered, it takes close to two weeks for my order to arrive. Other than that, everything is fabulous and I will continue to shop with swap. Great quality, great prices!

I've been a customer for a few years. My negative experiences involved receiving filthy, smelly sneakers and buying a pair of primo Nike running shoes with a 1" hunk of canvas missing from top of the shoe (not shown in ad so I didn't know). Swap customer service agents were good about my returns - only negative was it took too long for the refund. Once I emailed them, they refunded it to my cc. Another disappointment was a black women's cardigan and when I received it, it was a stretched out, enormous mess. I returned it with no problem. The biggest problem I see is clothing is mislabeled. For example, I was looking at rompers, liked the price of one but the photo was of cute ripped jeans. If I buy the "romper," will I receive the jeans? The multiple shoes I've bought- with exception mentioned above - have been incredible! My suggestion would be to include more photos of clothes/shoes labeled "fair" or "good" condition.
Overall, my experience with Swap has been good and I completely understand others' frustration! I can see the changes they've put in place and yes, they have problems which could be resolved with attentive management who are ultimately responsible for a company's success or failure.

I've been using Swap.com for years and I love it. It's simple to use, and the customer service is excellent. I'll keep using this service because it's convenient and quick!

It may take a couple weeks to get your items. Customer service is slow in responding, but good. I received an item that was "petite" but not listed as such. The item was listed as "non refundable" but customer service sent me a free fed ex label to return the items and was refunded for them.

I previously wrote a negative review but I need to correct it, because I did not understand the swap.com process. When you get your first email from them about a box being processed, it might look like everything was rejected, which is what happened to me. But then they ended up posting a bunch of my items. I just needed to be patient. They were very professional in dealing with my frustration. Now I will definitely send more items their way. I haven't bought anything yet but the kids clothes look great.

I've had a good experience with Swap, though have had to be very patient for my items to be uploaded and then sold (sometimes up to a year after posting). I was worried when it initially took over three months for them to acknowledge the items I sent, but realize now that they were completed overwhelmed with inbound shipments. I am happily awaiting the day when they accept inbound shipments again.

Due to health issues, I have gained weight. I am unable to afford to shop dept stores, can't afford the prices. Thrift stores are now my thing. I stumbled on this site after another online thrift store sold out to ebay. What I love most is that there is free shipping on returns. What I don't like is that I am unable to swap with my old clothes, due to the fact I am not on Facebook or Twitter. I look on this site at least 3 times a week. I love it.

I love thrift shopping. I've tried ThredUp a few times and, while the items I purchased were fine, I feel like their prices are a little higher than I tend to pay. In short: As long as you get what you want and everything fits, it's an excellent place to spend your money. If you happen to have a customer service issue, I'm not sure you'll come back satisfied. But I will definitely continue to shop here in the future.

99% of what I've purchased from them has been amazing. The only issues I've had came up recently: I purchased a pair of shorts for myself and one for my son. Both were mis-labeled on the website. My pair were too small (said is was a women's 14, turned out to be a men's 32.? Not sure how they made that mistake.) The toddler shorts were listed as a 4T, but were a kids' XS - which is actually a little bigger than a 5T. I decided not to send them back, but emailed Swap, just to let them know about the mistake and basically to say "just be careful with your listings in the future." I got an automated response back saying, "Thank you so much for your positive feedback! We really love to hear from customers like you..." So clearly no one had actually read my email. Since then they've sent two emails asking how my customer service experience was, both times I've given them my thoughts, and both times they've said "someone will be contacting me" and it hasn't happened.

I've gotten a couple pieces that weren't in "perfect" condition - a women's shirt and a pair of kids' shorts that had some sort of ink spots on them. But they're nothing worse than what you would find at an actual thrift store, and the ink on the shirt washed out. With the shorts, it was on the waistband and won't show anyway. But as picky as they seem to be about their buying practices, (and as many people here who've said they tried to sell and had items rejected.) I was surprised to see anything short of perfection come out of their boxes.

I'm tempted to sell through their site, but after reading multiple reviews here I'll probably just stick to eBay.

My Wife and I have placed three orders with Swap.com for a variety of items ranging from a plush Dragon & two toys in their original packages, to baby/toddlers outfits, a pair of boots, women's shirts, men's shorts, a blazer, and a man's short sleeve shirt. I have so far been pleasantly surprised at the quality of merchandise and the accurate sizing of the clothing on the first two orders. Just placed the third order today so time will tell, so unless the third order is completely hosed up, we will continue to purchase from Swap.com. I have had limited to no expectations regarding Swap.com other than if the quality of merchandise met or exede to quality of clothing that I occasionally by at local Goodwill or Thrift Stores then my wife and I will continue supplementing our second hand shopping with Swap.com

I am very satisfied with the work of the store. I ordered twice. The quality is excellent, the prices are great. The work of the store is well-coordinated, the staff reacts very quickly to orders. Always very polite and friendly. Thank you! I will be ordering more.

Love this site. Have purchased many items, from maternity to baby to men's, very happy! Fast shipping, huge selection of items.

I was looking for animal hats for my son and found so many that I was looking for! Love them all and for the price I was more then satisfied. The ONLY reason I did 4 out of 5 is because all the sizes were not what they should have been but I still love them all. Highly recommend to anyone and will buy from swap.com again! Glad I came across the website. Shipping was even fast and free!

Be prepared to wait FOREVER, months, for delivery and even longer for return refunds. Products themselves are generally good and true to descriptions, sizing can be an issue however.

I have shopped and sold with swap.com for years. This year I went to send a box in April and the inbound link was gone. When I called they gave the excuse of being bombarded with too many boxes the last time the link was active, this isn't true since they only have a limited amount of labels you can print before that link disappears like it has in previous years. Then I heard about the class action lawsuit... that cant be helping. Now I get daily alerts of new items from Swap and there used to me almost 200 items a day being uploaded, now I see only 1/4 of that. Also when I called 1 1/2 months ago, they told me they were backlogged and only working on the end of March... ok, but if they stopped taking inbound in the middle of April... wouldn't they be running out of boxes and hence the very few uploaded items I see today. And yet the link is still inactive. Something is not right and I am uncomfortable enough that anything that was worth real money I asked for back, and received... but I feel like they are going out of business and they aren't being forthcoming about it. I used to love them... now, I'm cautious to even buy from them and have to make sure I ship anything I buy asap in case they close their doors and my clothes are stuck where I cannot get them.

I have purchased many items from SWAP.COM and have had to return some, for various reasons. Their return policy is like NO OTHER. Just print out the label. And it was gone. I love the savings on kids clothes. They grow way too fast to buy expensive cloths and wear them less than a yr. THANKS SWAP.COM LOVE YOU

I have bought 4 pairs of shoes at Swap. Items came quicky, in excellent shape and the prices are amazing. I have become a big of this site and I share all this information with coworkers, friends and family.

Smooth transaction for both purchase and returns... Better than ThredUp for accuracy of the listing and the return process. The clothing condition was accurately described (and very good overall condition), but I wish the website had some measurements included for each item to improve the fit success rate (especially given the variance in sizing between different brands). Out of 7 items I ordered, only 2 fit. The only option for returns is to take store credit, but the return shipping was quick and the return transaction processed quickly. I will order again, but probably not frequently since you only receive store credit for returns.