Swap.com

I placed an order on 11/24/21. On 12/15/21 and 12/16/21, I received emails that my items were "about to ship" but the site was dealing with a lot of backlogged orders from their Black Friday Sale. Fine, but I was also notified that two of the six items I ordered (that I was most excited about) were no longer available and that I would be refunded for them. There was no further explanation. According to other reviews I have now read, this is a common occurrence. I have never purchased an item from another company and had the order go through to only be told that item is not available. That is absolutely crazy!
The only positive is that I was refunded quickly on 12/20/21.
One of the emails had stated that they would send a shipping confirmation emaiI. There was no further email before I received the remainder of my order on 12/21/21. The clothes were okay. I will not be ordering again. I receive tons of promotional emails and texts that I will be unsubscribing to. This company needs to work on figuring out why so many orders are not being completed. There are also tons of mispellings/mislabelings on the site. More effort should go into correcting these problems instead of the constant promotional material.

Sawap.com has become a leading and massive online business for consigned and used clothing with toys for babies and kids, and apparel for babies and children, women, and now men of all sizes, as well. It takes just a bit to read the online articles to learn the ropes, but there is plenty of friendly manpower via email to answer questions and provide help for the asking. I usually sell at least one or two things daily which is really amazing considering my items are set against tens of thousands of others. YET THE SYSTEM DOES WORK.AND SMALL AMOUNTS DO ADD UP. Anything which doesn't sell I can ether donate, or for a slight fee have shipped back to me. Plus, I just love to shop and find special buys at Swap for my grandchildren I think they have extremely high standards for quality, and I often find brand new merchandise to buy there as well! There have been a couple instances where I have had questions or seemed to be in disagreement. The several people I've been in touch with have treated me with great caring and polite respect as they dealt with my problem or questions. The best thing is no one has seemed in a hurry, but has always wanted to make sure I was satisfied with the answer i'd received. With this kind of business ethic, I'm expecting to see Swap around for a very long time. Swap.com, I THINK YOU'RE DOING GREAT-Keep on being flexible and lookiNg for ways to improve and being willing to make changes. THANK YOU! Jed

I have not only bought items on Swap.com but sold more than a few things as well. Very easy to buy and sell. They send you a pre paid label that you only pay for once you sell your first item. They direct deposit your funds into the account of your choosing. And for buying? There are alot of great gently used items to choose from. Much better than driving around to some of these resale places and still not finding what your looking for. Swap.com gives you the convienience of online shopping with great prices... all from the comfort of your own home!
UPDATE: 9. 28. 15 DONOT SELL WITH THEM... ONLY BUY!

I sent in over $2000 worth of clothing, shoes and boots. Over half was brand name stuff like Victoria Secret, Rocawear, Ralph Lauren, Sean John et, Nike, Adidas, etc... And alot was new with tags. But, they "rejected" over half of my stuff, and when I asked for the stuff to be returned, alot of my "rejected" items, were missing and sets I sent in were missing pieces and never returned. The stuff they did keep they didnt get the description correct and incorrectly labeled items. NEVER AGAIN will I EVER send in stuff to sell!

This is What has happened since my last review. I have sent items twice so I completely understand their requirements. I also sell high end designer items myself on eBay and in 5 years have never had a return or complaint, so I know what "excellent" condition. I sent about 20 items, and they take the shipping cost out of your commission. When they said they had rejected an item, it was actually a picture of many items rolled into a ball, I could see the arm of a white old Navy jacket that was brand new, tags, perfect. They sent the items back, which I again paid for. They put these little smiley stickers where the damage supposedly was. I thought the stickers must be covering the damage, but out of 10 garments returned, all were 100% perfect, with the exception of a small stain at the hem of a shirt I sent directly from being dry cleaned. My cleaner has always told me when there was a stain she couldn't get out, so I think it was stained at their end. I emailed them my disappointment in the way me and my clothes were treated (I sent them neatly folded in tissue, etc. and they were just thrown wrinkled up in a box when I received them. I also told them I would never do business with them again. Then, a few days ago I got an email regarding a box I supposedly was going to be sending them stating that since I had so many items rejected before, I had to reach a certain standard with my new box or they would no longer accept clothes from me! I emailed, saying I had not and would never again send them anything, and reminded them the last items that were rejected were their fault, which at the time they in so many words admitted to. I just tried this for fun, but please listen to me, unless you really need $20 for selling dozens of items after you pay for shipping, their very high commission, and another charge on top of that of $1.50 an item (?!) I highly suggest just giving them to friends or give to the charity of your choice. Total absolute waste of time. Believe me, the only one who makes money is them.