• Swanson

Swanson

Overview

Swanson has a rating of 1.83 stars from 288 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Swanson most frequently mention customer service, free shipping, and long time problems. Swanson ranks 575th among Vitamins & Supplements sites.

  • Service
    86
  • Value
    87
  • Shipping
    85
  • Returns
    50
  • Quality
    73

This company responds to reviews on average within 21 days

Positive reviews (last 12 months): 8.8%
Positive
3
Neutral
3
Negative
28
29
See all photos

What reviewers want you to know

Positive highlights

  • I'm a long-time user and have only praise for their products and customer service.

Critical highlights

  • Not sure I will ever want to shop Swanson Vitamins ever again!
How would you rate Swanson?
Top Positive Review

“Much Improved”

John T.
11/2/23

My two supplements arrived in less than a week with standard shipping...good job Swanson! Of course, we like the products too, especially the quality and price are outstanding. Thanks again!

Top Critical Review

“Limit 1”

Maura L.
2/18/24

Swanson used to be my go to for certain supplements. There's only really 1 or 2 products that I need for them, so in order to save myself shipping on 30-60 days supplies, I'd stock up on 3-4 bottles at a time and pay that shipping all at once. Today I've gone on to buy my supply and there's a Limit of 1. For everything. I can't even buy 2 of the same lip balm. I like their products and have always liked their service in the past. But I refuse to pay $5.99 shipping every time I need a new bottle of a supplement. With that price added on it's cheaper to go somewhere else.

Reviews (288)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (91) swanson vitamins (32)
Thumbnail of user johnt4739
1 review
0 helpful votes
November 2nd, 2023

My two supplements arrived in less than a week with standard shipping...good job Swanson! Of course, we like the products too, especially the quality and price are outstanding. Thanks again!

Tip for consumers:
This company has made a serious and successful effort to improve shipping times along with other things, so I will continue to purchase from Swanson.

Products used:
Extended release Vitamin C 1000mg and Olive Leaf Extract 500mg.

Service
Value
Shipping
Quality
Thumbnail of user sharons3070
1 review
2 helpful votes
December 21st, 2022

EphuroaLabs Amino Blend Capsules have all the protein that you need in your body for better functioning and building of muscle. It also helps in recovery of the muscle and reduces soreness in the body. It regulates the metabolism system to ensure great health. Capsules are made easy to swallow so you can take this daily or as advised by your doctor.

Thumbnail of user brianb3834
1 review
2 helpful votes
January 22nd, 2023

I have been with Swanson Vitamins since 1998. I have NEVER had an unsatisfactory experience. I look for emails saying 35% or 40% off Swanson brand then I go to town. If it says "up to" then I wait. Website is little slow. If my cart does not reflect all 35 or 40% off, I call and place order over the phone. NEVER had a single problem in 25 Years. Excellent quality! Low Prices! I refrain from ordering during hot months because long ride in hot semi trailers. BUT all vitamins in any store or online took the same hot ride from somewhere. Stock up during cooler seasons. Great company!

Tip for consumers:
Be patient with the website. Don't click on the 20% off. Just close it. They usually have better offers in the cart. Pay attention to their emails. They run big sales often.

Products used:
I use a LOT of their products.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rachelb1030
1 review
5 helpful votes
February 12th, 2022

Struggling with multiple diseases that no insurajce will cover doctors or medications for, this site has been a literal life saver. I'm now a disabled single mom who doesn't have $5000 a month to throw at doctors and treatments, I've been able to get almost everything I need for an amazing price from Swanson

Thumbnail of user es114
8 reviews
28 helpful votes
June 13th, 2022

I just received my order today June 13,2022 - it's probably my 10th Swanson order over many years. Usually I buy the organic instant coffee, eye wash, fresh nuts that sort of thing. I took a chance to stock up as the organic instant coffee was cheap with the sale offering. The expire date is great - Feb 2025. Some websites take longer to ship to me in California such as Swanson's being in North Dakota. I ordered on June 6 and received 7 days later.

Tip for consumers:
They carry a few supplements - some brand names that I would recommend but generally I don't recommend "store bought vitamins" mostly due to synthetic ingredients (not food based). Lots of reviews to read. I don't sign up for any emails (I still get my order and shipping details emailed to me). Often (not always) when I visit Swanson online they'll offer coupons or be having a sale. Sometimes I need to wait a bit and visit again to see what their offerings (coupons) are currently.

Products used:
Over the years I have used soap, powder bleach, instant coffee, fresh bagged nuts, a few supplements/vitamins, eye wash, toothpaste, dried fruit (I think), fig bars.

Service
Value
Shipping
Quality
Thumbnail of user cynthiam2495
1 review
0 helpful votes
February 25th, 2023
Verified purchase

I have been using Swanson Vitamins for over 10 years. I normally order online & therefore don't call to order.
I find their products to be of very good quality with an excellent price.

Thumbnail of user emmag632
Kim A. – Swanson Rep

Thank you, Cynthia! We're glad to have you as a customer :)

Thumbnail of user reginam496
1 review
0 helpful votes
October 25th, 2022

We have ordered from Swanson for several years and are pleased with the products, prices, and shipping. I have recommended this company to a number of people.

Thumbnail of user derrickk58
1 review
2 helpful votes
January 6th, 2022

Ordered 3 different products, arrived very promptly even with a note on the order saying to allow extra time with the current shipping delays. All three products are geared toward, heart and cholesterol issues and have noticed some difference in short amount of time so I will continue taking them for long term results.

Tip for consumers:
What do you think would have been helpful to know?

Products used:
vitamin

Service
Value
Shipping
Quality
Thumbnail of user snows8
1 review
7 helpful votes
March 25th, 2023

I've been ordering from Swanson for years, and today when doing a search to get to the site saw a listing for this one, so I came here. I am confused to say the least, because I place multiple orders a year and have never had a problem, not to mention last night when I placed an order (Friday night) it had already been shipped before bed!

Wait, I can't say I've NEVER had a problem. A couple of years ago, like an idiot I ordered several bottles of the wrong version of an item. I realized my mistake soon after and frantically looked for an email to explain my stupidity. The woman who answered was about as kind as it comes in customer service. Since the order immediately shipped out she re-placed an order with the correct items and refunded me for the one on the way immediately. I was shocked. Obviously I sent it back as fast as possible in appreciation.

Here we have a great business, based in North Dakota that I trust WAY more than Amz for speed, quality, and price (who cares if a sale says "up to"? The prices are STILL the lowest). It's sickening that anyone can just jump on a site and ruin their rep for who knows what reason, hence my need to express MY many experiences. Must be the same rooms of people giving 5 star reviews to every product on that other site mentioned earlier, trying to ensure a monopoly.

Tip for consumers:
Share your POSITIVE experiences, not just bad

Products used:
healthcare & supplements

Service
Value
Shipping
Returns
Quality
Thumbnail of user emmag632
Kim A. – Swanson Rep

Thank you, Snow! We love to hear about the great experiences as well. We're glad to hear that when you did experience a problem, we were able to fix it! Thank you for being a great customer :)

Thumbnail of user amandas1016
2 reviews
1 helpful vote
December 10th, 2022

Only part of my order was shipped and when I called customer service she was very understanding and immediately got my information to send out the rest of my order. I received it well packaged and complete within the week and she had even included a bonus item for my trouble. Customer service matters! Thank you.

Products used:
Vitamins and supplements

Service
Value
Shipping
Returns
Quality
Thumbnail of user luisem7
1 review
0 helpful votes
January 29th, 2023

I've been a Swanson customer for a few years and have found their products to be of very good quality. We have to understand that these products are nature based and not pharmaceuticals. This is what I expect and this is what I've gotten since I started buying their supplements.

Thumbnail of user stephl41
1 review
0 helpful votes
June 13th, 2021
Verified purchase

I read a lot of bad reviews about this company and was hesitant to order, but their prices were so great, I decided to give it a shot. The order went through seamlessly with the additional site coupon, aside from an extra shipping charge I didn't notice at check out despite the coupon saying free shipping over $50. Some reviews had stated they were charged incorrectly, so I called customer service to cancel my order, got through right away, and they quickly refunded the shipping plus gave me an additional $5 off. The box arrived within a few days with all items well packed and in great condition. Terrific value, as some items were 40% below Amazon and other website prices! I would recommend to try this company as I'm glad the negative reviews were not accurate, at least not in my case!

Tip for consumers:
Make sure to check all charges before clicking final order button. Call customer service if any issues. Use coupons you can find on the site or through a web search for additional savings.

Products used:
deodorant, rose hip oil, vitamin c cleanser

Service
Value
Shipping
Quality
Thumbnail of user be.thoughtful.be.kind.be.true
1 review
0 helpful votes
March 30th, 2023

This was my first order with Swansonvitamins.com. I found a great price on an item I wanted, so in spite of the not so great reviews I ordered it anyway. The shipping was as described. I actually called customer service before I placed the order to confirm the shipping cost. There was a special so I got $0.99 shipping typically it's $5.99. What I ordered was rather heavy (6 jars of better than bouillon and a large bottle of hair conditioner) so I was concerned about what other reviewers said about extra shipping charges. I was charged the correct amount and nothing else added on. I also had to call customer service and get a replacement for one of my jars because it was damaged. I was able to get in touch with customer service right away and the replacement was sent out the day after. Both orders were delivered within 4 days of placing the order.

Thumbnail of user sarahw1095
1 review
3 helpful votes
April 2nd, 2021

I ordered 5 supplements (for only $20 which is usually one on amazon) on the 30th, said it would come April 3rd, came on April 2nd. Really great experience and no this is not a fake review, I think of that a lot when I look at reviews because so many places do that. I'm writing this because my experience was great and nobody ever writes a review when there's not a problem as is seen by the rating on here. If they were really that low then they would be a scam website.

Tip for consumers:
They have great sales

Products used:
Supplements

Service
Value
Shipping
Quality
Thumbnail of user kathya72
3 reviews
2 helpful votes
June 13th, 2018

I have been using Swanson Vitamins for many years and am very satisfied with their products and service. I use a number of herbal supplements and vitamins to control my blood sugar and overall well being. The products my husband and I use are always high quality, and do what they say they will do. I have never had any order or shipping issues.

Tip for consumers:
Before completing your order, check the reviews from current customers. Sometimes I order an alternate product if the reviews are critical. Also, check the shipping notifications for each product you order, there may be an issue you need to pay attention to.

Service
Value
Shipping
Quality
Thumbnail of user connieh430
1 review
1 helpful vote
June 14th, 2021

I have been a Swanson Vitamins customer for about seven years, and I'm highly satisfied. Great products, great prices, and great service. Not only can I buy Swanson Vitamins at their website, but I can buy other brand name Vitamins at about half the price that I can find them in stores.
I had low vitamin D levels in spite of taking calcium and vitamin D supplements until I tried their D3 with coconut oil. The very next blood test I had optimum levels and they have remain there since.
I have food allergies and with only one kidney I have restrictions on what I can take. Their customer service department searched for supplements that fit my very specific criteria, including organic ginger. Very friendly, very helpful. Highly recommend.

Products used:
I use Swanson Papain (papaya enzyme), D3 with coconut oil, and milk thistle. I also order NOW brand, Solaray brand, and life extension brand products at their website. There is free shipping when you spend at least 50. Sometimes they have sales where there is free shipping on every order.

Thumbnail of user kerrya23
1 review
0 helpful votes
January 27th, 2017

They really have quality products to choose from. Thanks for my vitamins! I'll buy another soon when I run out of stocks. Hehe

Thumbnail of user onikat
19 reviews
17 helpful votes
March 10th, 2015

Every time either my family or I have ordered, it has been a good experience. Enough said. :)

Tip for consumers:
Highly recommend

Service
Value
Shipping
Quality
Thumbnail of user johnp52
10 reviews
16 helpful votes
July 13th, 2016

Contrary to what one reviewer stated, the date stamped on the Swanson brand products are not expiration dates -- they are the date of manufacture. According to the site, most products remain at full potency for at least 2 years after the manufacture date.

Depending on when you order, shipping may be free with a certain purchase amount, or it may be a flat $4.99 fee. With the free and standard shipping within the continental US, you can expect to wait 5-8 business days for delivery. That's clearly stated. If you pay extra to upgrade the shipping, the wait time is decreased. There's an entire page about shipping costs and delivery times.

If you signup for the email newsletter, you will get a lot of them. However, you'll also be the first to know about their specials, and some of them are really special.

If you create an account on the site, you'll have quick access to your ten most recent orders. You do not have to register a credit card, but if you do, you won't have to enter that information every time you place an order.

Thumbnail of user nikolak10
3 reviews
6 helpful votes
November 22nd, 2018

This is another great online company for vitamins, supplements and health products.
They have excellent customer service, excellent products and very good deals for regular customers whit an account.
It is clear and simple that if you don't have account with them... you can not expect the best deal. As any good, long time online company... they respect the loyalty, so bi loyal and nice, and you'll never complain again.

Thumbnail of user samm711
1 review
3 helpful votes
April 8th, 2017

I have been taking vitamins and supplements for over 10 years and have a lot of experience with different companies, brands, supplements, ingredients, etc. Before Swansons, I was paying around $40 a bottle for high quality vitamins-don't get me wrong they were great-but extremely expensive and not worth the money. Swansons has high quality supplements at an affordable cost. Shipping was quick and easy.

Thumbnail of user llk1
1 review
2 helpful votes
February 26th, 2022

I just ordered from Swanson Vitamins for the first time and I not only got the product for an awesome price, it was shipped within a few days. I have been ordering my vitamins from another company for a long time but they are either out of stock or their prices have risen. I will definitely be using Swanson more often!

Service
Value
Shipping
Quality
Thumbnail of user clemenceaua
1 review
0 helpful votes
March 14th, 2022

I purchased some vitamins on line. Customer service was patient.
Some vitamins were buy one bottle, get one for free. Shipping was free if you buy $ 50.00 worth of items. Packaging was neat and well done and arrived on time as promised.

Tip for consumers:
Excellent site

Products used:
Diet supplements

Service
Value
Shipping
Quality
Thumbnail of user pamf17
2 reviews
4 helpful votes
January 21st, 2016

I order regularly from Swanson Vitamins and have for several years now. They have the best customer service, products and prices bar none! They have a very wide variety of everything and are always offering sales too! I highly recommend them to everyone!

Thumbnail of user sandral1441
1 review
1 helpful vote
December 13th, 2021

I'm a long-time user and have only praise for their products and customer service. I just called to say one of the products I ordered had not worked for me and they immediately gave me a refund, no questions asked. All the other products I've ordered throughout the years did wonders for me.

Tip for consumers:
Sign up to get offers of up to 50% off.

Products used:
Several

Service
Value
Shipping
Returns
Quality

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Company Representative

Thumbnail of user emmag632
Kim A.
Typically responds within 21 days

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