SurveyMonkey

I was slightly excited when Surveymonkey appeared and I learned that with them every time you do a survey $0.50 cents goes towards your favorite charity and I'm all about that!
Well, in roughly I'd guess to be around 3 months now or so I've only donated $4.00 dollars because they never have any surveys for me. I find it very frustrating!

I am on a very tight budget and needed a quick small survey. I thought if I liked SM I would come back when I had a budget, and use it for a larger survey. Surprise - even though I tried hard to remain in the free domain, after 40 responses you have no choice but to fork out a very large amount of dough. It's nothing but a money grab. I remember when it used to be pretty cool, and something you would want to contribute to. Now, the fine print is ridiculous and I'll use google docs or something instead from now on. Thanks but no thanks Survey Monkey. Like everything that was good, this company is not about it's customers but lining it's pockets. Waste of time.

After using the free tool, we upgraded by paying almost $300 a month to get skip logic. But all of their surveys are branded - you can't take out their marketing slogan at the end of the survey, you can't take someone to another page after they complete the survey. If I had to do it again, i would look for another tool, and definitely will not be renewing (although now I have to wait a year).

So Survey Monkey is a good tool however, they give you a difficult time when you try to get a refund. I mistakenly added an additional user and I am still waiting to get my account credited. Every time I request a refund, I am asked for additional information. I paid for the professional service not the free service and the professional service sucks. The only way to reach them is via email and it's always a different CSR.

I have used Survey Monkey twice now and have had frustrations both times. The first was because I hired them to run two surveys and could not get access to my second survey's data unless I subscribed to a monthly plan. They admitted the wording is unclear in the sign up process and gave me seven days to analyze my date without having to subscribe to a monthly plan.
The second and last time was due my launching a survey and immediately noticing that something was wrong as my respondents were only answering one of six questions. I immediately tried to find a contact number or email address for support on their website to get this corrected. After several minutes and a lot of clicking, I found a way to fill out a feedback form through their sales page. That was 14 hours ago and no response and now my survey is almost finished as incomplete as it is and I feel I wasted $300. I will not use them again.

I do a lot of surveys, mainly to earn money for charity (I assume it really happens). But I also try to answer honestly. But the designers of many of the surveys have no idea what they are doing. Questions such as "Q: When you come to an intersection do you usually turn right or left?" Or this gem: "Q: Do you agree? (a) yes (b) yes" And yes, these are real examples I have encountered.

If those guys would take a moment to think about what information they need to collect it would make it easier for everyone.