SurveyMonkey

SurveyMonkey claims to be a Basic Free tool, yet they limit the responses given to you to 10. Yes a lousy 10 and this is never stated up front. Once you have more responses they start hounding you with emails to "Upgrade" so they will release YOUR DATA. No mention of this is made on the landing page! And they will only to for a ANNUAL charge of hundreds to thousands of $$$$$. What happened to this company? I've used them before and this was NOT the set-up.

I recently upgraded to a premium package for business use after realizing the free version had so many limitations. The Team Advantage package advertises as $25 a month. There are NO monthly installments so instead you have to pay for the full year, and I was charged $900 for the year. I was charged for 2 additional seats (users of the survey) which upon my purchase appeared to be part of the initial cost. There's NO customer service # to call so everything is handled through email. I requested a partial refund and explanation as to why I was charged $900 which should have been $300. The same scripted response is sent suggesting you read the Terms and Conditions. I can cancel my auto-renewal for the next year, but they charge you an astronomical amount upfront. To me, this is false advertising, unethical and poor business practice. I would never use their services again.

I went to the Survey Monkey site and chose the $25 per month plan ($300 annually). I was charged $468 ($39 per month). When I disputed the charge and asked for a refund I was told their policy is no refunds... partial or otherwise. So, they can charge whatever they want and there's nothing that can be done about it? That's completely unethical and a horrible way to do business.

Survey Monkey just charged me $443 on my AMEX for an annual auto renew I knew nothing about. I had to "communicate" with bots for two hours just to get an email to a live person. No access to anyone by phone. Then I was informed via email that because I disputed their bogus charge with AMEX they could not refund it. An outright lie. Try navigating their site to deal with bogus charges. It's designed to frustrate, confuse and exhaust the user so they will give up. Please don't give your money or business to a company like this.

We used a paid version of SM for a few customer and prospect reviews over the last year. Often wasted hours trying to do something simple (e.g. Repeat a test run with the same recipients when fine-tuning a survey) only to find that this basic function is only available in the 'Enterprise' edition.
This isn't a bug - it's cynical price-gouging.
The company doesn't deserve its customers' business. We're going elsewhere.

I was debited on 11 April 2023 and been trying to get my money back or at least some acknowledgement of the payment - nothing so far! They are denying the payment. My bank confirms they have the money. 316 USD. I don't know how to resolve this issue!

Surveymonkey is the worst service provider. Do not go there. No customer support, on other hand, subscription fee is the highest.

Horrible customer service. I paid $ 248 for basic service in February and website indicated I could export to SPSS (a statistical software I also purchased specifically to analyze Survey Monkey data). When I completed my first survey in March, my account indicated I needed to upgrade to more advanced level which would allow export to SPSS AND would provide phone support. So I paid another $498 for this upgrade. My account still only shows basic service, I can't call any one BUT my bank account shows both amounts as debited. After multiple emails to "support", still no resolution and no phone number to call. WORST!

First terrible experience was, when I conduct the research and after gathering responses found out that without paying I could not access the results.
I bought the subscription and I cancelled auto renewal policy but they charged the second time and its impossible to get refund, even I did not use any of its feature.

Recently I was looking to buy Samsung active 2 watch,I was attracted by low price offer of rs1600 by wholemonkey.com,thing is they made a monkey out of us,I paid 1600 and recieved a china watch which never connects to the phone and never shows proper time.rs 1600 down the drain,when I called their customer care they said no returns.

Functionality is fine but pricing is very shady. Here are some examples:
-free account seems like a good fit for you, until you realize they only allow you to survey 10 people (my example I had 50 respondents to a survey for a non-profit)
-they force you to upgrade to see anything past 10 responses per survey
-they try to shove the 1 year pre-paid subscription down your throat at every possibiliy
-upgrade looked like it would cost a reasonable $35 a month for the "monthly plan" but actually it was $39 a month and ONLY if you pay for the entire year in one lump sum. For the true monthly plan it was $99 a month.
-canceling the $99/month subscription is less than straightforward, so i could see it possible to get frustrated looking for how to do it and then ending up paying for many more months than planned

If you just need to do one survey or some basic stuff, look for another survey service with more transparency. I should have just used microsoft or google's survey builders that would have been free.

I used SurveyMonkey two years ago. They recently charged me without my approval or knowledge. Then I went to be sure I was cancelled, and couldn't connect with anyone to complain or get a refund. If you cancel, I guess you have no access even to complain. This is a terrible scam that needs to be investigated.

Description says freemium, says up to 10 questions for basic plan and unlimited responses. After survey is deployed, you have to pay $100 minimum to see the "unlimited responses." Survey Monkey used to be a good honest low cost survey engine, but now it is relying on bait and switch to make money because their software is better than free but not as good as other paid services.

I run a business that only needs 1-2 surveys a year. I'm happy to pay per survey, or a reasonable 1 month fee even - but they make it impossible to do. As other reviewers have noted, they insist you sign up for a subscription (with your credit card: warning) and although they claim they offer a monthly service (at $99!) they make you sign up for yearly/pay FIRST and then you get to adjust everything.

I tried to use a basic survey and they waited until I had results coming in (this was small - maybe 45 responses from a small event) and they HID surveys and basically held my results for ransom until I subscribed at ridiculous rates. They did not disclose that they would hide your results after 40 answers until it was in process. That's just not good business, and it's not honest.

There is no way to contact them directly unless you have a paid subscription. Not email, not a chat line, no phone. So on their contact page? Everything is greyed out with a "upgrade to a paid subscription" account button conveniently available.

This is really bad practice and I'm done with them.

They charge you ridiculous fees to see the responses after you send out a "free" surveyNot cool. Do not recommend. I want my $100 back.

I'm a PhD candidate and needed it. I never received a notification of pending renewal. Imagine my shock and anger when I received a close to $500 charge for renewal. I contacted on the day of the charge and they would not consider anything other than "oh well". Times are tough...no compassion.

1. Their cancellation policy is no refunds. *UPDATE* I heard back from a real person and they still refused to refund me --> they value short-term profit over long-term profit/success.
2. They ludicrously overcharge for their service ($100/month is ridiculous).
3. They automatically charge you without your consent (their website is purposely built that way to cheat people). *UPDATE* Their customer service representative defended this position! They prioritize short-term profit over customers & long-term profit/success.
4. They have no customer service. Their customer service is a help bot with no alternatives. *UPDATE* Customer service is unwilling to work/compromise with customers!
5. They tell paid users that they have 24/7 customer support, but it's controlled by the help bot.
6. Every single time I've logged in from the same device, but they tell me they don't "recognize my device".
7. Every single time I've logged in they tell me my login is suspicious because of the above and make me do a complicated "verification routine" that wastes my time.
8. Their website is super simple but cluttered. So I'm paying $100 a month for extremely basic features that are hard to find and waste my time.

Every time I attempt to log in, it requires me to add a new device, even though I'm using the same device. This is because SurveyMonkey's system is cookie-driven. If you delete cookies or use VPN, you're out of luck. Once you log-in, it prompts you to delete a prior log-in device. Then, without warning, after a number of log-ins it blocks you completely because you created and deleted too many devices. There is no phone support for my paid account, just email support and they make that almost impossible to find. SurveyMonkey used to have a simple ID/PW log-in, but now it totally blows monkey balls.

I just needed to send out a survey for a class project, and the only way was to subscribe for a month. They automatically make your account auto-renew. The one survey ended up costing just under $100, as I forgot to unsubscribe. Moreover, that was a basic survey, without much of any analytics at all. There doesn't appear to be a way to unsubscribe from a mobile device, and it is not immediately intuitive from a computer. Once you do, they try to guilt you into staying. Quite a disgusting greedy company in my opinion.

This website is absolute garbage. I am a public school teacher. I wanted to use the free version to conduct one survey with my students in order to better my teaching practice. I avoided using any paid features as I live on a teacher's salary and cannot afford extra expenses. Little did I know that if you go to the page where it compares versions you are informed that they will WITHHOLD responses from you behind a pay wall.

I have over 150 students and I will only be able to read 10 of their responses. Otherwise I need to pay them $50 for the privilege of reading text that my students have already filled out for me. It would cost them nothing to give me the information I need, however their customer service team has been decidedly unhelpful. They believe that paying $50 for one survey is a reasonable, cheap option. I believe that I have been deceived and I am profoundly disgusted by their business practices. I will be telling everyone I can not to use this service. Go somewhere less deceitful.

I accidentally purchased the wrong plan. I noticed I was double billed on my ccd- 404.00 then 895.00. When I contacted surveymonkey via email they were not engaging or helpful. I thought this was an email exchange issue. Souring their website I found that they had no phone contact or established customer service help desk. They insisted I purchased the plan and I insisted it was an error. I have not used the plan and they still have my 895.00.

I wish I had checked this site BEFORE I used SurveyMonkey for a post-fundraiser survey! I signed up and paid for what I thought was a $16 monthly rate but the company charged me $192 for an annual plan. Of course they don't answer actual phones, but did get back to me by email, basically saying that I did not read what I signed up for:
"Unfortunately, we are unable to offer you a full or partial refund per our policy on non-refundable fees."

After a few back and forth emails they offered to modify my billing to monthly, FOR $99 instead of the $16 I originally agreed to paying. I DID NOT see anything about paying for an annual plan when I signed up and clicked only on the $16 monthly plan, but I wrote back and said that I would like them to switch my account to monthly as suggested in their email, to which they replied:

"We will bill you $99 total and require no subsequent payments. And then we will process a refund to your credit card for the $162 you paid originally." I decided against throwing good money after bad and did not take them up on this offer.

My credit card dispute with Citibank was unsuccessful even though I sent them ratings from this and sitejabber pointing to Survey Monkey's shady business practices.

Finally after 2 months of sending emails to Survey Monkey, Citibank was able to get them to agree to credit my account back all but the original $16. I held off writing this review until I saw the actual credit on my account, received August 18,2022.

Date of experience: June 22,2022

Free version: they do not inform you that to view more than 10 responses, then you must pay $99. This is after you have already published your survey and can't reasonably publish another (same) survey using another service. Subterfuge!