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Claim Your BusinessSurfdome has a rating of 2.3 stars from 79 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Surfdome most frequently mention customer service problems. Surfdome ranks 9th among Surfing sites.
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After reading all the bad reviews here we had serious doubts. But our order (branded, expensive surfskateboard) was fulfilled impeccably. Order was due to arrive on 2. 3. 22, but we received it 2 days earlier.(order date: 22.2.) The skateboard is even better than expected and we will definitely order again. We surf and skate. So it's the perfect store for us. The product variety and quality is 10000 times better than what we could find herr in the UAE. We're more than happy!
After using surfdome for years often spending upwards of £100-200 per month they have now been taken over by brand alley, wiping all of the decent surfing and skating brands for "trashy cheap products" It's basically a lame Alibaba of clothes now, will never use again, avoid at all costs!
After reading all the bad reviews here we had serious doubts. But our order (branded, expensive surfskateboard) was fulfilled impeccably. Order was due to arrive on 2. 3. 22, but we received it 2 days earlier.(order date: 22.2.) The skateboard is even better than expected and we will definitely order again. We surf and skate. So it's the perfect store for us. The product variety and quality is ******* times better than what we could find herr in the UAE. We're more than happy!
Products used:
Surfskateboard
I was scared at first but all my items arrived within 1 week of ordering to Singapore. They have good selections of products that I can't find locally.
Products used:
Smartwool, mons royale, fjallraven
I had the most awesome experience with this company order a surfboard it came a day early. Was worried about other ppl reviews about the customer service experience but lucky I didn't have to go through that. All smiles
I ordered 2 pairs of birkenstock on 5/17/2022 and received them on Friday, May 20th. So happy with my purchase. Thank you!
Marlene
Long Island, NY
I ordered a Snowboard from Surf Dome to Canada and it arrived as advertised earlier than expected. The customer service response was prompt with my tracking number when I contacted to ask (I was nervous of the bad reviews) and it was shipped out as promised and arrived in Canada as promised. I had to pay Canadian duties ($60 on a $400 order) and it was delivered the next day. Not sure what the other bad reviews are about but my experience was seamless and I will definitely order from them again since they were significantly cheaper than any other retailer of this product
Products used:
Snowboard
Ordered two pairs of Birkenstock and order arrived on time and delivered items I expected. Was nervous when in saw other reviews however my transaction with Surfdome couldn't have gone any smoother.
Products used:
Two pairs of shoes
I panicked a bit as I didn't get a confirmation email, then read all these terrible reviews and thought I might have been scammed, but I called CS (5m wait) and turned out I made error on email info. Items arrived quickly and as described for an excellent price. I would say to other reviewers to read the t&C's on returns when buying online. I have made the mistake before ordering shoes from Spain and return was too costly to be worth it. It's part of the deal being able to order cheap stuff from around the world. If in doubt, support your local shops. This is a legit company that gave great service and support. Thank you.
Tip for consumers:
Read the t&cs for returns and shipping
Products used:
Sandles
After reading negative reviews here, we were nervous about our item not arriving on time. Not only did it arrive on time, but it arrived 4 days early! Although the US toll free customer service phone number did not work, email customer service DOES work. We received a very prompt email reply with tracking information. The price was right, the product is amazing and the customer service was timely. Be patient if coming from overseas. The website gives accurate estimate.
I read a lot of bad reviews after I placed an order with this company and was afraid I had made a mistake ordering from them; I placed an order at 10pm on Wednesday 8/12/2020, paid for the 2-day delivery and had my package early 8/14/2020, I'm very satisfied and glad I didn't have any issues. I would definitely order again but first I want to see if I get charged extra for any out of Country fees.
I bought an osprey backpack, which was $60 dollars cheaper than the REI price. My product arrived before the estimated shipping date and they sent tracking info! My only warning is that my bank did charge a foreign transaction fee on my credit card ($4). So if you have a card that doesn't charge for FTFs use that one! The bag was brand new in packaging and has no defects. Don't hesitate to use this sight, as long as you don't mind the extra time it takes to ship (2 weeks).
Bought an Ocean+Earth board bag, came on time and at a very good price, was worried it would never show up after reading some other reviews, but turned out well for me fortunately
I took my chances and read the reviews but the price point was to cheap to pass up. I ordered a travel backpack, Osprey Farpoint 70 Backpack - Volcanic Grey. Paid $139 with promo code and shipping was free to Canada. It took 4-5 days to arrive from UK which was surprising. Upon arrival, I paid an extra $30 for duty. Not a bad price compared to local shops.
I was looking for an Osprey Fairview 70. I did a quick search on google and Surfdome was the cheapest. I compared it to online shops and local shops in my area, they didn't come close. I purchased the backpack for $129.58 CDN and when it arrived I paid $36 for duty charges. It came in 10 days which wasn't too bad for free shipping. I'm happy that I saved on this purchase and that it went through lol. I used PayPal to make this purchase, they offer some sort of protection if anything goes sideways.
I was a bit worried given the reviews here, but so glad I opted to order from Surfdome. They had a great selection of products, some of the best pricing on the Internet, and I received my first order within 5 days. The delivery was in excellent condition, and the products were accurate. I have saved over $50 shopping with Surfdome!
Been buying from them for years. Clothes never out of stock, and always finding good deals. Keep up the good work! (Y)
My Flashbomb wetsuit came in perfect condition, correct size, exactly when they said despite what's going on right now. The cheapest price of all. I will order again.
Just received my first order from this company. Have to say I love the item and it's great quality and actually better than expected... would definitely order from them again
I was a bit nervous to order from a site that had so many complaints, especially ordering from a different country. I had no problem. Item was exact item, correct size and great pricing. Will definitely order from Surfdome again.
Recently purchased 5 pairs of shorts, shoes and vest from here and found the website easy to use, the delivery was exceptionally fast and the pricing amazing. Recommend shopping on this site every day
I was a bit hesitant to order from a site that seems to have very few reviews and many complaints about poor communication and out of stock items.
I ordered an Ospray Farpoint 40 from Surfdome because it was $40 less than the best price I could find (Amazon, etc). Surfdome is in England and I'm in the western USA. Shipping was free so it was a fantastic deal. I ordered it on Nov. 8. It shipped the following day, and it arrived Nov. 15th. I received 5 or 6 status emails that tracked my package to my house. Very nice! My last worry was the quality of the backpack, would it be used? I'm happy to say it was a new, unopened pack with all the tags. Perfect.
I could not be happier.
Surfdome makes shopping easy. Good value and easy no quibble returns. Love it.
Bought about 5 items, ideal every time. Can recommend on price too.
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