• Surfdome

Surfdome

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Overview

Surfdome has a rating of 2.3 stars from 79 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Surfdome most frequently mention customer service problems. Surfdome ranks 9th among Surfing sites.

  • Service
    31
  • Value
    23
  • Shipping
    29
  • Returns
    22
  • Quality
    22
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
5
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Customer service writes that unfortunately, it is impossible to solve my problem.
How would you rate Surfdome?
Top Positive Review

“Great products, very fast delivery”

Julia S.
3/1/22

After reading all the bad reviews here we had serious doubts. But our order (branded, expensive surfskateboard) was fulfilled impeccably. Order was due to arrive on 2. 3. 22, but we received it 2 days earlier.(order date: 22.2.) The skateboard is even better than expected and we will definitely order again. We surf and skate. So it's the perfect store for us. The product variety and quality is 10000 times better than what we could find herr in the UAE. We're more than happy!

Top Critical Review

“Brand alley trash”

Luke H.
5/1/23

After using surfdome for years often spending upwards of £100-200 per month they have now been taken over by brand alley, wiping all of the decent surfing and skating brands for "trashy cheap products" It's basically a lame Alibaba of clothes now, will never use again, avoid at all costs!

Reviews (79)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (32)
Thumbnail of user julias713
2 reviews
1 helpful vote
March 1st, 2022
Verified purchase

After reading all the bad reviews here we had serious doubts. But our order (branded, expensive surfskateboard) was fulfilled impeccably. Order was due to arrive on 2. 3. 22, but we received it 2 days earlier.(order date: 22.2.) The skateboard is even better than expected and we will definitely order again. We surf and skate. So it's the perfect store for us. The product variety and quality is ******* times better than what we could find herr in the UAE. We're more than happy!

Products used:
Surfskateboard

Service
Value
Shipping
Quality
Thumbnail of user portiak9
1 review
0 helpful votes
November 8th, 2022
Verified purchase

I was scared at first but all my items arrived within 1 week of ordering to Singapore. They have good selections of products that I can't find locally.

Products used:
Smartwool, mons royale, fjallraven

Service
Value
Shipping
Quality
Thumbnail of user shaphonb
1 review
0 helpful votes
June 16th, 2022
Verified purchase

I had the most awesome experience with this company order a surfboard it came a day early. Was worried about other ppl reviews about the customer service experience but lucky I didn't have to go through that. All smiles

Service
Value
Shipping
Quality
Thumbnail of user marleneb273
1 review
1 helpful vote
May 23rd, 2022
Verified purchase

I ordered 2 pairs of birkenstock on 5/17/2022 and received them on Friday, May 20th. So happy with my purchase. Thank you!

Marlene
Long Island, NY

Thumbnail of user lukeo37
1 review
0 helpful votes
October 15th, 2021

I ordered a Snowboard from Surf Dome to Canada and it arrived as advertised earlier than expected. The customer service response was prompt with my tracking number when I contacted to ask (I was nervous of the bad reviews) and it was shipped out as promised and arrived in Canada as promised. I had to pay Canadian duties ($60 on a $400 order) and it was delivered the next day. Not sure what the other bad reviews are about but my experience was seamless and I will definitely order from them again since they were significantly cheaper than any other retailer of this product

Products used:
Snowboard

Service
Value
Shipping
Quality
Thumbnail of user claires350
0 reviews
0 helpful votes
August 1st, 2021

Ordered two pairs of Birkenstock and order arrived on time and delivered items I expected. Was nervous when in saw other reviews however my transaction with Surfdome couldn't have gone any smoother.

Products used:
Two pairs of shoes

Service
Value
Shipping
Quality
Thumbnail of user stephent1011
1 review
0 helpful votes
July 1st, 2022

I panicked a bit as I didn't get a confirmation email, then read all these terrible reviews and thought I might have been scammed, but I called CS (5m wait) and turned out I made error on email info. Items arrived quickly and as described for an excellent price. I would say to other reviewers to read the t&C's on returns when buying online. I have made the mistake before ordering shoes from Spain and return was too costly to be worth it. It's part of the deal being able to order cheap stuff from around the world. If in doubt, support your local shops. This is a legit company that gave great service and support. Thank you.

Tip for consumers:
Read the t&cs for returns and shipping

Products used:
Sandles

Service
Value
Shipping
Quality
Thumbnail of user kikaw
1 review
0 helpful votes
May 23rd, 2020

After reading negative reviews here, we were nervous about our item not arriving on time. Not only did it arrive on time, but it arrived 4 days early! Although the US toll free customer service phone number did not work, email customer service DOES work. We received a very prompt email reply with tracking information. The price was right, the product is amazing and the customer service was timely. Be patient if coming from overseas. The website gives accurate estimate.

Thumbnail of user teresac534
1 review
1 helpful vote
August 14th, 2020

I read a lot of bad reviews after I placed an order with this company and was afraid I had made a mistake ordering from them; I placed an order at 10pm on Wednesday 8/12/2020, paid for the 2-day delivery and had my package early 8/14/2020, I'm very satisfied and glad I didn't have any issues. I would definitely order again but first I want to see if I get charged extra for any out of Country fees.

Thumbnail of user abbeyc4
1 review
2 helpful votes
April 19th, 2019

I bought an osprey backpack, which was $60 dollars cheaper than the REI price. My product arrived before the estimated shipping date and they sent tracking info! My only warning is that my bank did charge a foreign transaction fee on my credit card ($4). So if you have a card that doesn't charge for FTFs use that one! The bag was brand new in packaging and has no defects. Don't hesitate to use this sight, as long as you don't mind the extra time it takes to ship (2 weeks).

Thumbnail of user ryans920
1 review
0 helpful votes
December 12th, 2020

Bought an Ocean+Earth board bag, came on time and at a very good price, was worried it would never show up after reading some other reviews, but turned out well for me fortunately

Thumbnail of user richp195
1 review
0 helpful votes
August 14th, 2019

I took my chances and read the reviews but the price point was to cheap to pass up. I ordered a travel backpack, Osprey Farpoint 70 Backpack - Volcanic Grey. Paid $139 with promo code and shipping was free to Canada. It took 4-5 days to arrive from UK which was surprising. Upon arrival, I paid an extra $30 for duty. Not a bad price compared to local shops.

Thumbnail of user christinas353
1 review
0 helpful votes
August 14th, 2019

I was looking for an Osprey Fairview 70. I did a quick search on google and Surfdome was the cheapest. I compared it to online shops and local shops in my area, they didn't come close. I purchased the backpack for $129.58 CDN and when it arrived I paid $36 for duty charges. It came in 10 days which wasn't too bad for free shipping. I'm happy that I saved on this purchase and that it went through lol. I used PayPal to make this purchase, they offer some sort of protection if anything goes sideways.

Thumbnail of user michaels1990
1 review
0 helpful votes
January 15th, 2019

I was a bit worried given the reviews here, but so glad I opted to order from Surfdome. They had a great selection of products, some of the best pricing on the Internet, and I received my first order within 5 days. The delivery was in excellent condition, and the products were accurate. I have saved over $50 shopping with Surfdome!

Thumbnail of user robertj677
3 reviews
23 helpful votes
January 1st, 2020

Been buying from them for years. Clothes never out of stock, and always finding good deals. Keep up the good work! (Y)

Thumbnail of user benjaminm235
2 reviews
0 helpful votes
May 15th, 2020

My Flashbomb wetsuit came in perfect condition, correct size, exactly when they said despite what's going on right now. The cheapest price of all. I will order again.

Thumbnail of user lindam102
2 reviews
11 helpful votes
July 5th, 2018

Just received my first order from this company. Have to say I love the item and it's great quality and actually better than expected... would definitely order from them again

Thumbnail of user nicolea156
1 review
0 helpful votes
October 26th, 2018

I was a bit nervous to order from a site that had so many complaints, especially ordering from a different country. I had no problem. Item was exact item, correct size and great pricing. Will definitely order from Surfdome again.

Thumbnail of user leew52
2 reviews
9 helpful votes
January 21st, 2016

Recently purchased 5 pairs of shorts, shoes and vest from here and found the website easy to use, the delivery was exceptionally fast and the pricing amazing. Recommend shopping on this site every day

Thumbnail of user brettm41
1 review
4 helpful votes
November 16th, 2016

I was a bit hesitant to order from a site that seems to have very few reviews and many complaints about poor communication and out of stock items.
I ordered an Ospray Farpoint 40 from Surfdome because it was $40 less than the best price I could find (Amazon, etc). Surfdome is in England and I'm in the western USA. Shipping was free so it was a fantastic deal. I ordered it on Nov. 8. It shipped the following day, and it arrived Nov. 15th. I received 5 or 6 status emails that tracked my package to my house. Very nice! My last worry was the quality of the backpack, would it be used? I'm happy to say it was a new, unopened pack with all the tags. Perfect.

I could not be happier.

Thumbnail of user hilaryk1
4 reviews
2 helpful votes
May 19th, 2015

Surfdome makes shopping easy. Good value and easy no quibble returns. Love it.

Thumbnail of user jacquelinek3
3 reviews
5 helpful votes
December 12th, 2014

Bought about 5 items, ideal every time. Can recommend on price too.

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