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Surfdome has a rating of 2.3 stars from 79 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Surfdome most frequently mention customer service problems. Surfdome ranks 9th among Surfing sites.
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After reading all the bad reviews here we had serious doubts. But our order (branded, expensive surfskateboard) was fulfilled impeccably. Order was due to arrive on 2. 3. 22, but we received it 2 days earlier.(order date: 22.2.) The skateboard is even better than expected and we will definitely order again. We surf and skate. So it's the perfect store for us. The product variety and quality is 10000 times better than what we could find herr in the UAE. We're more than happy!
After using surfdome for years often spending upwards of £100-200 per month they have now been taken over by brand alley, wiping all of the decent surfing and skating brands for "trashy cheap products" It's basically a lame Alibaba of clothes now, will never use again, avoid at all costs!
I have been a customer with Surfdome for years now and sadly, have to provide a low rating due to the utterly appalling service that I received upon returning a pair of trainers that Surfdome sent me in the wrong size (their error.) This was inconvenient but accidents happen, not a problem HOWEVER I had to send dozens of emails to get an update. Every time I was answered by a different customer service person. They eventually refunded me but refused to refund the postage that I had to pay to return the item! Despite the fact that one of the MANY customer service agents had said that they would. I really don't have time to play email tennis and it was the most ridiculous and unprofessional customer service that I have ever experienced from the UK. Get it sorted. Awful. Disappointing.
Products used:
Shoes
Well what can I say about surfdome, plenty! I placed an order on the 28th Nov 2018 making sure I gave enough time for the Xmas presents to arrive, within 2 weeks I recieved two of the presents but the one present the most important present I ordered still to this day has not arrived. I have rang surfdome countless times and left messages, I have written countless emails, all of which with no replys, as for the customer care team in my opinion its non existent or maybe they have all disappeared out the back of the shop into the abyss, anyway the money still has not been refunded back into my account, it is now the day before Xmas eve and I am very angry at what has happened a simple email or a phone call would have been nice, I will never again purchase from surfdome again so please take heed of this review I'm a very disappointed customer
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