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First puchase (Dec 2011) went fine but my recent purchase (SD/5/2015/185647) last 10th May was a complete disaster. Bought it as a gift for out 28th May Anniversary and unfortunately today is 21st of June and nothing has bappened. Initial contact with their customer service was to request ETA and refund process,,, what i get is BS promise. Succeeding communication was for refund coz they could not deliver it on time... what is get is BS promise. And lately they even... "Your earrings are ready, hence we will be giving the same to our clearing agent on 16th definitely. Once we get the airway bill No we shall mail you the same"... five days later (21st) haven't heard from them. Filed a complaint via Paypal. And regretted purchasing from them. They are a bunch on liars and does not understand a word 'REFUND'.
First puchase (Dec 2011) went fine but my recent purchase (SD/5/2015/*******) last 10th May was a complete disaster. Bought it as a gift for out 28th May Anniversary and unfortunately today is 21st of June and nothing has bappened.
Initial contact with their customer service was to request ETA and refund process,,, what i get is BS promise. Succeeding communication was for refund coz they could not deliver it on time... what is get is BS promise. And lately they even...
"Your earrings are ready, hence we will be giving the same to our clearing agent on 16th definitely. Once we get the airway bill No we shall mail you the same"... five days later (21st) haven't heard from them.
Filed a complaint via Paypal. And regretted purchasing from them. They are a bunch on liars and does not understand a word 'REFUND'.
This site is not for online shopping, whatesver on the site mentions for delivery is misleading, Also u 'll not receive any support or mail response from it customer support
I ordered a pendant off this website on the 9th of December. As of the 23rd of December, it has still not been delivered to intended recipient.
I called up their customer service line on the 22nd, and was spoken to extremely rudely by a lady named Wilma, who not only tried to pin the blame of non delivery of the item on me, but also belittled me for the value of the item purchased from the site. When she called me back, I had to hang up on her due to the abusive way in which she spoke to me.
Since then, I have emailed the customer service email address, tried to email the managing director, all of which am still awaiting a response on. Also, I posed a negative testimonial on their site yesterday, which was deleted within 10 minutes of me posting it.
All of this after I have paid for the item ordered. I am still to hear from them.
I would urge anyone to be very careful about what you order from them. Unfortunately late for me, but a little research online turned up quite a few consumer complaints against them.
Suhasini
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An online diamond jewellery store that provides certified diamond, gold, ruby and pearl Jewellery including engagement and wedding rings, bracelets, bangles, necklaces, pendants and earrings in India at exceptional prices.
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