I asked them to pick up my nephew and his dad from Wembley Arena after an event and take them home to Essex and they said they'd text my brother when the event was due to end t(10pm) to say where he was to be picked up but he never got a text from them and couldn't get an answer from the number they suggest is a 24/7 service ~(020 8963 0900) but doesn't appear to be contactable after 11.10ish.
After the event my brither said they came out and found no text message and no car for them and no answer on calling the number they had for the company but got caught up amongst others looking for cars and tried to get info from other drivers/companies and the Arena to no avail.
I called the company on getting their message around 11pm and did get through to a man who expressed surprise about them not being collected as he said the car was shown as booked and as having picked up their customer.
How many customers were going from Wembley to Westcliff in that name I wonder that such an error was made and no text to the client to say where to meet up in the first place! Had they ever sent a car in the first place?
They said they could send another car and I said I'd have to contact my brother and get backt to them but my brother said they were at the underground since it was at least an hour after pickup was due and they figured there was no hope and I called company to let them know that another car was no good but there was no answer and nor was there answer half hour later or at 12.40 or at 1pm, so the phoneline is definately not 24/7.
I wouldn't trust this company again and would not recommend them to anyone else.