• Suppz

Suppz

Overview

Suppz has a rating of 4.02 stars from 28 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Suppz most frequently mention customer service. Suppz ranks 3rd among Body Building sites.

  • Service
    3
  • Value
    3
  • Shipping
    3
  • Returns
    3
  • Quality
    3

What reviewers want you to know

Positive highlights

  • Suppz has amazing customer service and I received my package insanely fast!

Critical highlights

No critical highlights yet

How would you rate Suppz?
Top Positive Review

“Great service”

Damon M.
8/26/22

I see some mixed reviews but I can say they helped me when I made a mistake on my order. I ordered late on Monday night and received shipping confirmation from them the next day, I noticed by my mistake I had ordered all of the same flavor of protein when I meant to put 2 & 2 of two different flavors, I called and they actually answered with a living breathing human being and said UPS hasn't picked it up yet and they will gladly switch them for me. What more can you ask for?

Top Critical Review

“DO NOT ORDER FROM THEM”

BRYAN D.
6/12/20

This site is a proxy service. This means that they don't actually stock the product you're ordering. They procure it once you've ordered. This means it could take up to 2 weeks or longer for them to even ship your order once you've ordered. Their customer service is total crap and with all the good supplement sites out there, I recommend going elsewhere.

Reviews (28)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (7)
Thumbnail of user bryand174
1 review
0 helpful votes
June 12th, 2020

This site is a proxy service. This means that they don't actually stock the product you're ordering. They procure it once you've ordered. This means it could take up to 2 weeks or longer for them to even ship your order once you've ordered. Their customer service is total crap and with all the good supplement sites out there, I recommend going elsewhere.

Thumbnail of user marniem21
1 review
1 helpful vote
May 28th, 2020

I ordered protein powder and never received confirmation of shipment. Attempted to call and no one picked up. Sent an email, received no reply. The date of delivery passed and I was forced to dispute the charge through my bank. Horrible company!

Thumbnail of user tommyo13
1 review
0 helpful votes
August 7th, 2019

A bunch of fraudsters here, be careful they're leaving fake reviews. Starting with one of the first reviews Jonathan Oates works at Suppz.
Slow ship times, lost packaging and bad management.

Thumbnail of user summerc20
1 review
2 helpful votes
June 24th, 2018

I have literally been waiting 2 weeks for my stuff to come in. I will never order from here again. Im gonna stick to Amazon.

Thumbnail of user chrisb481
1 review
2 helpful votes
March 11th, 2018

I ordered a package that I never received they refused to refund me can't believe the customer service is this horrible and disrespectful when I contacted them. They refuse to work with me so they basically just stole my money still no package and I'm out my payment

Thumbnail of user makkam
1 review
1 helpful vote
July 11th, 2017

I ordered product I needed on 6/6 and they did not ship till 6/22 without the professionalism or courtesy to let me know. So of course I ran out of product.
This is the second time it has happened and when you call them all you get is an answer machine
What a Mickey Mouse operation

Thumbnail of user robync10
1 review
2 helpful votes
March 3rd, 2016

I will never shop with suppz.com again and I definitely wouldn't recommend it to anyone! It is almost impossible to contact them and when they finally reply it's short and unhelpful. I ordered two items and was told one of them may not get to me so I asked for them to be posted separately. I was then told I would have to pay the full postage for both items (both were listed as free shipping to any country) and when addressing this with them I didn't receive a reply I was just refunded a lower conversion rate of the AUD. Lesson learnt, I will definitely be taking my money somewhere else next time and by reading all the reviews about this dodgy online shop so will a lot of other people.

Thumbnail of user angryc15
1 review
10 helpful votes
July 31st, 2014

I ordered from them, it was never delivered. They ignored my emails then finally responded with Canada doesn't allow fat burners sometimes. This was a garbage reply because Canada does not ban fat burners, I have ordered them from several different companies and ALWAYS received them. I asked for a refund and I'm still waiting for it. Nothing but a scam!

Thumbnail of user brodyp
1 review
9 helpful votes
July 10th, 2013

Ordered a couple of products, had read online that shipping might take a while to Canada. 6 weeks later I contact them and they say 'It can take 6 weeks to ship to Brazil'
Me: 'It's been 6 weeks and I'm in Canada'
Them: 'Oh, look, we just found it in our Returns. Want us to ship it again?'
Me: Not if you're going to charge me again. Any idea why it was returned?
Them: Not really, btw an ingredient in Jack3d is illegal in Canada...
Me: Please refund me.

So I get a partial refund, they didn't refund the shipping. Hopefully they will after I raise some hell about it.

Terrible customer service.

Thumbnail of user kiranb
1 review
7 helpful votes
December 29th, 2013

This is bull$#*!! I ordered preworkout powder assault 50 servings pack, at that time when i ordered the price was3099 rs(including 100 rs shipping) but they delivered only 30 servings pack for the cost of 3045rs(including shipping). When i contact them they told that there is no such 50 servings pack in assault muscle pharma product(actually it is). In other sites 30 servings pack costs about 2000rs only. And invoice also they mentioned 3099rs but when i got my order by cash on delivery they take only 3045(but for 30 servings pack).

Thumbnail of user briej
1 review
12 helpful votes
February 15th, 2010

It's a scam. You pay, but they don't deliver. No way to contact them but by email, and they don't reply.

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Steve M.

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