Zendesk

The thing that annoys me about the service is that if you email customer service of a company that uses this website, you get an auto reply. You open it thinking it's something important to say but it simply says "we received your email and will respond..." blah blah.
I find that completely unnecessary and a waste of time and sometimes in a small way, disappointing.

Was ok now totally unsupported mess.

Since there new update, I am now auto logged out of my own chat window, this is the following method in which Zendesk suggest they help...

Auto bot chat, take 1-2 days, but in the meantime you get logged out in which the chat does not re-engage, so you have to start again, and its rinse repeat for days and days. When they email you again, it's a automated rubbish answer telling you to either log into the chat help again! Or log into somewhere where you don't have log in details anyway.

This is the most time-wasting experience I have ever had, and can only assume this is a one-man ban organisation because trying to talk to a real person is non-existent. Total rubbish for business.

My Nexogy team consist of Tiffani & Alex both are very knowledgeable and responsive. Tiffani takes the time to understand the customers true needs while Alex takes that information and caters to the end customer specific request.
Although both have been under consistent pressure (just as all of us) during Covid-19 the Nexogy team has consistently exceeded expectations.

Looking forward to much continued success with my all star team (Alex & Tiffani) Kobe & Shaq

I have bed experience with this company. They send wrong product and don't want return my many. Not recommend.

Great technical customer service. Courteous as well. Helped me out with an access problem right away.

As admin, I love chatting with live support. These guys know their stuff. Onboarding was very long and the learning curve to Zendesk isn't short but the team did a solid by knowing exactly where I should go next, especially with how to use the analytic features.

Zendesk has one of the cleanest and easiest to use chat for customer support. The price is very reasonable and it has greatly helped out company.

We were going to build a full out customer service platform for our site and the cost was going to be $50K. Instead we use zendesk for a few bucks a month. This is a great site.

Now on month 2 no product. They email me and say they have no phone number to contact them by phone. This is theft as they made charges and didnt deliver the product. Then they say cant stop the order. How is that when it is not shipped and supposedly on back order. Beware dont order from this company it is a scam.
You will lose your money.

Had no problem discussing with an agent during the free trial of their talk support. Once I paid for the services, tried to follow up with that agent and he IP banned me. No one will reply to my.

As soon as I paid them for their services, they immediately cut off all contact with me.

There Needs To Be A " MINUS STAR SYSTEM ", this site would be a NEGATIVE 5 STAR

This ticket has been rated as Bad, I'm unsatisfied

With the following comment:

CAN YOU READ? BELOW? COMPLETE WASTE OF MONEY, THAT I WAS STUPID ENOUGH TO PAY YOU SCAM ARTIST ONLY TO SEND ME AN AD DISGUISED AS A BOOK THAT OFFERED NO, ABSOLUTLY NONE, SOLUTIONS FOR MY EXTREME BACK PAIN AND INJURIES EXCEPT TO TELL ME WHAT MORE I NEED TO BUY FROM YOU TO RECIEVE ANY BENIFIT WHICH WOULD BE LITTLE AT BEST, YOU ARE WHAT IS WRONG WITH THIS WORLD AND NOTHING BUT A SELF CONTAINED MLM SCHEME DISGUSED AS A SELF PROCLAIMED INSTITUTE, WHAT A DISGUSTING BUNCH OF BULL AND I SHALL BE SURE TO PROMTE YOU AS SUCH ON AS MANY ONLINE AND PUBLIC PLACES AS I POSSIBLY CAN!
TO PEOPLE READING THIS IF YOU NEED A PRODUCT THAT THIS CHARLETIN SELLS... GO TO AMAZON AND YOU WILL FIND THE SAME OR MOST LIKELY BETTER ITEMS FOR A FRACTION OF THE COST. AS FOR ALL THE OTHER EXPERTS HE REFERS TO AND THAT PRODUCE THE OTHER DVD'S AND ARTICLES THAT THEY OR HE REFERS YOU TO, THEY ARE NOTHING MORE THAN PARTNERS IN THE SAME BUSINESS SCAM AND EACH ONE REFERS YOU TO THE NEXT ONE THAT THEY RECOMMEND TO BUY, BUY, BUY THE NEXT THEN THE NEXT ECT. ITEM OR PROGRAM THAT YOU NEED TO HAVE FOR MORE HELP, AND SO ON, AND SO ON... I THINK YOU GET THE DRIFT!
IF NOT, IT IS YOUR MONEY AND YOU MIGHT AS WELL SEND IT TO ME FOR MY STORY ON: "HOW TO BE A NICE AND HONEST PERSON, BREAKING YOUR BACK AND FINISHING LAST IN THIS SCUM-SUCKING WORLD AND PRAYING TO DIE, BROKE AT 54 Years old "
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